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rzeczpospolita
London, United Kingdom

A pleasant stay, but nothing extraordinary

4.0 of 5 bubblesReviewed 30 May 2024via mobile
The Hazelton has garnered much applause and is, to some, one of Toronto’s best hotels, boasting celebrity guests and so on. Speaking honestly, I struggled to see what all the fuss is about. Whilst I cannot fault the impeccable politeness of all staff we encountered here, we found the hotel itself to be quite ordinary. Our room was pleasant, particularly the bathroom, but my mother remarked it had a rather masculine feel to it in terms of decor — indeed, it felt to me like a high quality business hotel. Some of the small touches I would expect from an exceptional hotel, such as a welcome drink on arrival, were absent. It was also a shame that the hotel does not offer a breakfast selection as standard; only an al la carte option was available — whilst decent, this was quite costly, and the grapefruit juice did not taste to be freshly squeezed. More prosaically, the hotel felt to us, as visitors to the city, to be situated quite far to the north of many of Toronto’s main attractions, e.g the Distillery district, Toronto Islands, etc. Overall, then, we enjoyed our stay at The Hazelton but would caution against expecting anything extraordinary.
Date of stay: May 2024
Trip type: Travelled with family
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The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this review
Responded 30 May 2024
Dear finnlagun,

Thank you for taking the time to share your feedback regarding your recent stay at The Hazelton. Your insights are invaluable to us as we continually strive to enhance our guest experience.

We're thrilled to hear that our staff's impeccable politeness and the luxurious bathroom amenities contributed positively to your stay. However, we are disheartened to learn that certain aspects of your experience did not fully meet your expectations, and we will certainly review these to ensure they align more closely with the exceptional standards we aim to provide.

Many of our guests love the tranquility and exclusivity of our Yorkville setting, with an abundance of the city’s finest cultural, culinary, artistic, and lifestyle attractions just a stone's throw away. We hope you were able to explore the unique charm of our neighborhood during your visit.

Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and exceed your expectations with an unforgettable experience.

Sincerely,
Gaurav Dutta, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 May 2024

From the moment we arrived, Al and the team took care of my family and I every step of the way.

They anticipated my needs before I even had them.

The best service I have ever received at a hotel, bar none.

This is definitely the hotel to be at if you’re in the area.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
2  Thank Daniel Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 30 May 2024

Dear danielyS725DY,

Thank you so much for taking the time to share your wonderful experience at our hotel. We're thrilled to hear that Al and our team provided you and your family with exceptional service from the moment you arrived.

It's truly rewarding to know that our staff anticipated your needs and ensured that every step of your stay was taken care of with utmost attention to detail. Your kind words mean the world to us and serve as a testament to our commitment to providing unparalleled hospitality.

We're honoured to have had the opportunity to host you, and we're delighted to hear that you consider us the hotel to be at when in Toronto. We look forward to welcoming you and your family back for another memorable stay in the future.

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 22 May 2024

The entire team at Hazelton were very very welcoming and made us feel like we were the only guests at the hotel. As soon as we pulled in the first class service began. As we were leaving our room and waiting at the elevator the room cleaning lady was so thankful for our stay.
It was a great experience and that's why we continue to return.
Adam

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank E8306UBadam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 26 May 2024

Dear E8306UBadam,

Thank you for sharing such a wonderful review! We're thrilled to hear that you had another exceptional experience with us at Hazelton. Our team takes great pride in providing first-class service and creating a welcoming atmosphere for our guests, so it's gratifying to know we made you feel special from the moment you arrived.

We look forward to welcoming you back for many more stays. Thank you again for your loyalty and for taking the time to share your experience.

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 6 May 2024

My wife and I came here for a few nights after our wedding and the only word I can use to describe the Hazelton is perfect. The property itself is very beautiful and romantic. The service was exemplary and the staff were all consistently excellent, special mention to Michael and Al for all their help. A very special shout out to Ronaldo who helped us arrange a very last minute photoshoot (and he even stuck around to help our photographer). We will definitely be back

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank 652traveller123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 9 May 2024

Dear 652traveller123,

Thank you so much for taking the time to share your feedback with us and for choosing The Hazelton Hotel for your stay. We are thrilled to hear our team assisted with your shoot as we always endeavour to build lasting memories for our guests. Our team is delighted with your kind words and we do hope to welcome you back in the near future.

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Reviewed 15 April 2024

My friend and I stayed at the Hazelton to celebrate his birthday. Customer service is top notch. Upon arrival we felt like celebrities ( Special mention Al and Brendan from Valet) and Vivian from front desk The room was gorgeous with a nice view overlooking Yorkville Ave. The bathroom was beautiful with dark marble flooring, a massive bathtub & shower. The entire hotel is comfortable with only 4 floors . We had dinner at One restaurant (located on the main floor). We will definitely return to the Hazelton!

Date of stay: April 2024
Trip type: Travelled with friends
1  Thank Neets77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 18 April 2024

Dear Neets77,

Thank you so much for sharing your valuable feedback with us and for choosing the Hazelton Hotel for your friend's birthday stay! We appreciate you celebrating with us and we are thrilled to hear you enjoyed our signature ONE Restaurant as well. Our team is very grateful for your kind words and we do hope to welcome you back in the future!

Sincerely,
Gaurav Dutta, General Manager

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Reviewed 14 April 2024 via mobile

Stayed overnight for a mini staycation with my sisters. The experience we had was impeccable!! We were greeted by incredibly friendly and attentive staff ( Elaine from the restaurant, Robb and Michael at the front door). Everyone was super friendly!

Date of stay: April 2024
Trip type: Travelled with friends
1  Thank Damiano C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hazelton Hotel, General Manager at The Hazelton Hotel, responded to this reviewResponded 15 April 2024

Dear Damiano C,

Thrilled to hear you enjoyed a staycation at The Hazelton Hotel with your sister! Thank you for choosing us for your mini break and for sharing your experience with us. We greatly value your feedback and our team truly strives to provide personalized attention. Thank you again and we do hope to welcome you back in the future!

Sincerely,
Gaurav Dutta, General Manager

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