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TroyDal
Basel, Switzerland

Really Good, could have been great with a little more work.

Review of Gladstone House
4.0 of 5 bubblesReviewed 16 Jun 2023
What made my stay really good?
This hotels number one asset, if you look beyond the cool decor and the exciting lighting options is it’s staff. Hands down THE friendliest, most genuinely interested and accommodating group of people I have ever met. Polite, funny and engaged - I don’t know what you pay them but they all deserve a raise.

Other points worth noting - The hotel concept is really well put together and flows through the building.
The vibe is hip but not trying too hard, (yes … I’m looking at you Hotel Drake ).
art in the rooms (with info about the artist- nice touch)
quirky hanging system (maybe a couple more hangers though) ,
big powerful showers and BUILT IN USB PORTS … (applause, nay a standing ovation)
delightful ‘pour over’ coffee in the bedrooms .. Nespresso corner in the common area … all the thumbs up for that. Nothing ruins a hotel experience faster than substandard coffee
There’s an inviting library area that has books that have actually been read and a very cool peacock blue pool table, although I didn’t see anyone playing.
Really good beds and having the room feather free was not a problem for the staff (thank you ). I’m not going to lie- the feather free pillows are the best I’ve slept on .. I’m going to buy a pair for myself.

What would have made it great …
1) sound and light insulation - both the corridor door which leaks very bright light in the night and the windows which let in both noise and light.
2) privacy film on the outdoor windows… no one deserves to see me naked in the morning, the hotel has a whole colour film vibe downstairs … maybe extend this to the first floor? Think of The poor passers by.

These may seem like minor peeves but if you are roadside, having the trams automated voice clearly heard in your bedroom isn’t a joke.

The hotel location is just great … at the jetsam line of gentrification so a left turn and a walk along West Queen takes you through not only the hippest of pop ups and restaurants but also you are within staggering distance of,5 of the to 50 bars in the Americas. What is not to love?
Turn right and you are in the less salubrious Little Tibet but a 15 minute walk brings you to High Park which is a gem. Great to run, hike or just enjoy the feeling of being lost in the woods in the middle of Toronto.

The tram, whilst a nuisance at night, connects you seamlessly to the rest of the greater Toronto network.

I’m definitely coming back, but I’ll go for one of the rooms at the rear of the hotel.
Date of stay: June 2023
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 24 May 2023

Gladstone House Hotel will not disappoint. Its eclectic vibes are so inviting and fun. It is like no other hotel we’ve ever stayed at. The attention to detail from booking welcome text messages all the way to the decor of the place is exquisite. The staff are very friendly and welcoming and the food is delicious. Naz and Beyza excelled in customer service, knowledge and overall enthusiasm. They were beyond attentive and caring. This was truly a memorable place. Thank you for your attentiveness! 💕

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank leishlar2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2023

The Gladstone is just like home, only so much prettier. Even the tiniest of rooms offers perfect comfort, with amazing attention to detail. I was really pleased to see toilettries offered in refillable glass bottles, rather than in single-use throwaways. It was so nice and convenient to have kettle provided, along with a coffee packet with an integral filter. The customer service is always amazing; I appreciate being able to communicate directly with the staff via text. There is no other place I'd rather stay.

Date of stay: April 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Tanya H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2023

Nice to be in a hotel with character, not the generic bland type. Lovely decor with the exposed old bricks in the bedroom and the many modern touches, nice little pluses like the pool table, the library and the beautiful antique elevator, and friendly service. Gladstone House is well located, close to lively neighbourhoods, good dining, and fun shopping. We'll be back!

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Vacationer241033
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 February 2023

Absolutely love this hotel. Very trendy with a lot of unique character and details. Very easily walkable to great shopping and restaurants. Only downsides are that, because it's an older building, the walls/windows are a bit thin so there's some noise but overall, it's a great spot.

Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Greg W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2023 via mobile

A beautiful hotel in a great location
Clean and spacious rooms great service and the most beautiful decor and art on the walls, a nice bar and a great breakfast.
The staff are very helpful and courteous and friendly.
I will definitely stay there again on my next trip to Toronto!!!

Date of stay: February 2023
Trip type: Travelled solo
Thank YoelF15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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