Always a very warm welcome, staff completely well trained and pleasant'
Rooms and suites spacious, great spa and pool -
High Tea in the lounge outstanding -
Happening scene in the evening with locals from the residences mingling with hotel guests - music in the lounge
Dear Johnny,
Thank you for taking the time to share your feedback with us. We are so happy to know you enjoyed our vibrant Lobby Lounge and the live entertainment!
It was our pleasure having you as our guest and we hope to welcome you back soon.
Kind regards,
Kari Koskela
General Manager
Everything was perfect. Big, very comfortable room, huge bathroom, everything perfectly clean. Extremely kind and helpful personal!
Dear Trek,
Thank you for taking the time to share your feedback with us. We are so happy to know you enjoyed your recent experience with us! It was our pleasure having you as our guests and we hope to welcome you back soon.
Kind regards,
Kari Koskela
General Manager
First of all, a note of merit for Robert at the entrance doors that assisted us impeccably and always with a smile for the whole staying and to Thea at the recepción at the check out, for her willingness and the patience in helping me with my invoice.
The hotel is perfectly located in the city center with a beautiful view on the CN tower and Toronto skyscrapers. We had a superior king room, very spacious and with this marvelous view on the tower and on the city center. The room was very elegant, modern, recently renovated. We felt like home and I can just say that this hotel would be again my choice if I come back to Toronto.
The main hall is amazing with a very comfortable and cozy sitting area with music in the evening. Breakfast is a la carte, served by a staff extremely kind and attentive. Pity there is not a buffet, waiting time for a la carte menu can be long, but for sure worth it.
The hotel has a fabulous indoor pool with a magnificent view, separated jacuzzi and very cozy individual cabanas. The gym is just on the side, with again a fantastic open view on the tower and on the town and perfectly equipped. All amazing.
Dear Ella,
Thank you for taking the time to share your feedback with us. We are thrilled to hear your exceptional feedback about Robert and Thea on the level of service provided throughout your stay.
We value your support to Shangri-la Toronto we hope to welcome you back soon!
Best regards,
Kari Koskela
General Manager
The experience and great memory from our first stay at Shangri-la cannot be described by the stars. Before we arrived, when we had the delta IT delay, they have shown their willingness to go above and beyond on any arrangement they could make. Once we arrived the hotel at 2am, the staffs kept impressing my family and I. From the front desk staffs, to house cleaning crews, to bosk waitresses/waiters, to staffs in gym, Shangri-la certainly makes the money we spent there worth every dollar. This even went beyond check-out, where their cleaning crew made a mistake on taking my wife’s clothes away but they were able to quickly find it a day later and shipped it to us right away (since the incident happened at the last day there). Overall, an impressive team in Shangri-la and I will certainly go back next time when my family or myself go to Toronto.
Dear Mike,
Thank you very much for your review of our hotel! We are thrilled to hear that you and your family had such a wonderful stay with us. It brings us immense joy to know that our staff went above and beyond to make your experience more comfortable and to provide you with a true 5-star experience.
We look forward to welcoming you back to the hotel again soon.
Best regards,
Kari Koskela
General Manager
I stayed in the shangri-la suite and it is not worth the price. The handle fell off the door to the primary bedroom, the bathtub wouldn't drain, the bathtub jets were broken, the scale was broken, the balcony door was broken and would not open, the phone was missing from the wall of the washroom, and the wifi connection was spotty. Individual problems would have been fine, but this room was way too expensive to have this long a list of issues. I do love the Shangri-la just not this suite, i don't know what happened, I'll be back but I wouldn't book this suite again.
Dear Nunezp731,
Thank you for taking the time to share your feedback with us and it is disheartening to know that we did not meet your expectations during your visit. Our Rooms Division Manager, Mr. Adam El Alfy, has reached out to you separately to resolve this matter. Once again, we apologize for the inconvenience you experienced and we hope to have the pleasure of welcoming you back to rebuild your trust in our service delivery.
Warm regards,
Kari Koskela
General Manager
