Had such an amazing experience at the Shangri-La Toronto. The hotel and room was spectacular, I honestly cannot fault anything! The staff were amazing, food was exactly what I expected from a 5 star hotel. The ambiance of the Lobby Lounge was unbelievable. Will definitely be returning.
Dear EMZ S,
Thank you for taking the time to share your feedback with us. We are so happy to know you enjoyed your room and the live entertainment in our vibrant Lobby Lounge!
It was our pleasure having you as our guests and we hope to welcome you back soon.
Kind regards,
Kari Kosekla
General Manager
Lovely hotel however the fish in the floor of reception are obviously not happy and frightened as they spent all of the time in our stay huddled together in both ends where there was some shade - to be honest my colleague and I put it down to cruelty
Dear Graham C.
Thank you for taking the time to share your feedback with us. Your feedback regarding our aquatic friends is valuable and we want to assure you that the well-being of our fish is very important to us. We have a dedicated team that regularly monitors their environment to maintain optimal conditions to keep them healthy and comfortable.
We hope to welcome you back soon.
Best regards,
Kari Koskela
General Manager
This is a true 5 star hotel. They include a credit for a 2 person breakfast daily that can be used in their restaurant or with room service. The room service can be ordered from your phone by scanning a qr code on their in room menu and ordered the night before for a predesired time. They also gift you complimentary boxed waters and comb and hair tie. They care for your comfort.
They have a wonderful afternoon tea that changes themes regularly. Lovely lounge area with great drinks and they include some wonderful almonds and spicy cheese crackers.
The beds are very comfortable and the rooms so spacious and lovely.
Service is the key here. Friendly faces and answers to every question and apologetic if you experience something you dislike. They genuinely want you to enjoy your experience.
The spa wasnt my favorite but the staff are super nice. The water circuit is the hotel pool which is an inconvenience for spa guests and hotel guests. The pool is beautiful and the hottub spaceous and hot but hard to breathe in the area from heat and chemicals. It closes to kids at 7 or 8 pm yet kids must share with spa adults all day. The weightroom nice and has all the equipment but could use some heavier free weights.
Room 604 for the win. Could see the CN tower from between our bathroom mirrors and had a private patio. Were gifted a beautiful birthday dessert in our room for our birthday celebration as well as the room upgrade. Nice working hotel elevators and quick.
Easy to get an uber or car. Two grocery stores directly across from the front door. Brought door dashed items right to our door for us. There are doorbells for your room and service lights. Also, they have pillow menus online in their Circle app and they have a bath menu for their bathtub. Just fun and wonderful.
No one in our party wanted to leave.
Dear Raro2017,
Thank you for your detailed and excellent review of our hotel! We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you had a pleasant experience while staying with us.
It was our pleasure having you as our guest and we hope to welcome you back soon.
Best regards,
Kari Koskela
General Manager
Amazingly helpful staff, from the doormen to the Front Desk and the Dining outlets. Plus a very efficient and courteous Concierge (Dean?) who can book you at the best places.
The rooms are spacious and well-appointed, and the bathroom is the best I've seen in Toronto (certainly much better than Fairmont).
The location is within easy reach of most points downtown too.
Dear RR P,
Thank you very much for your review of our hotel! We are thrilled to hear your exceptional feedback about Dean and the level of service provided throughout your stay. It is indeed our people and the thoughtful care that we take the utmost pride in delivering to valued guests like yourself.
We hope to welcome you back to the hotel again soon.
Kind regards,
Kari Koskela
General Manager
What a gorgeous hotel! The room was beautiful, with a fantastic view of downtown Toronto, including the CNtower. It’s especially beautiful at night, with all of the city lights aglow. The pool and hot tub area is big and nice, there’s a steam room in the change rooms and the showers are stocked with high quality products. The lobby/lounge offers live music and a lovely seating area. The staff are great and more than helpful. Highly recommend if you’re looking for a night of luxury!
Dear Lindsay,
Thank you for the great review of our hotel! I am glad you had a chance to visit our vibrant Lobby Lounge and enjoyed the live entertainment. We are thrilled that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Kari Koskela
General Manager
