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raro2017

The best hotel of Toronto

5.0 of 5 bubblesReviewed 4 weeks ago
This is a true 5 star hotel. They include a credit for a 2 person breakfast daily that can be used in their restaurant or with room service. The room service can be ordered from your phone by scanning a qr code on their in room menu and ordered the night before for a predesired time. They also gift you complimentary boxed waters and comb and hair tie. They care for your comfort.

They have a wonderful afternoon tea that changes themes regularly. Lovely lounge area with great drinks and they include some wonderful almonds and spicy cheese crackers.

The beds are very comfortable and the rooms so spacious and lovely.

Service is the key here. Friendly faces and answers to every question and apologetic if you experience something you dislike. They genuinely want you to enjoy your experience.

The spa wasnt my favorite but the staff are super nice. The water circuit is the hotel pool which is an inconvenience for spa guests and hotel guests. The pool is beautiful and the hottub spaceous and hot but hard to breathe in the area from heat and chemicals. It closes to kids at 7 or 8 pm yet kids must share with spa adults all day. The weightroom nice and has all the equipment but could use some heavier free weights.

Room 604 for the win. Could see the CN tower from between our bathroom mirrors and had a private patio. Were gifted a beautiful birthday dessert in our room for our birthday celebration as well as the room upgrade. Nice working hotel elevators and quick.

Easy to get an uber or car. Two grocery stores directly across from the front door. Brought door dashed items right to our door for us. There are doorbells for your room and service lights. Also, they have pillow menus online in their Circle app and they have a bath menu for their bathtub. Just fun and wonderful.

No one in our party wanted to leave.
Date of stay: June 2024
Room Tip: Loved room 604. Try an afternoon tea for something fun to do at the hotel. Maybe bring a sound...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Kari Koskela, General Manager at Shangri-La Toronto, responded to this review
Responded 4 weeks ago
Dear Raro2017,

Thank you for your detailed and excellent review of our hotel! We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you had a pleasant experience while staying with us.

It was our pleasure having you as our guest and we hope to welcome you back soon.

Best regards,

Kari Koskela
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,024)
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Traveller rating
1,632
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93
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8 - 13 of 2,024 reviews
Reviewed 18 June 2024

Amazingly helpful staff, from the doormen to the Front Desk and the Dining outlets. Plus a very efficient and courteous Concierge (Dean?) who can book you at the best places.

The rooms are spacious and well-appointed, and the bathroom is the best I've seen in Toronto (certainly much better than Fairmont).

The location is within easy reach of most points downtown too.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RR P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Koskela, General Manager at Shangri-La Toronto, responded to this reviewResponded 5 weeks ago

Dear RR P,

Thank you very much for your review of our hotel! We are thrilled to hear your exceptional feedback about Dean and the level of service provided throughout your stay. It is indeed our people and the thoughtful care that we take the utmost pride in delivering to valued guests like yourself.

We hope to welcome you back to the hotel again soon.

Kind regards,

Kari Koskela
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2024

What a gorgeous hotel! The room was beautiful, with a fantastic view of downtown Toronto, including the CNtower. It’s especially beautiful at night, with all of the city lights aglow. The pool and hot tub area is big and nice, there’s a steam room in the change rooms and the showers are stocked with high quality products. The lobby/lounge offers live music and a lovely seating area. The staff are great and more than helpful. Highly recommend if you’re looking for a night of luxury!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lindsay R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Koskela, General Manager at Shangri-La Toronto, responded to this reviewResponded 14 June 2024

Dear Lindsay,

Thank you for the great review of our hotel! I am glad you had a chance to visit our vibrant Lobby Lounge and enjoyed the live entertainment. We are thrilled that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Kari Koskela
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2024

This is one of the best and the cleanest hotels that I have stayed in and the service is wonderful. This is our second time with the shangrila chain and they do not disappoint.
The location is wonderful and central . The rooms and the bathrooms are huge and clean. Would love to go back!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jabeen A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Koskela, General Manager at Shangri-La Toronto, responded to this reviewResponded 11 June 2024

Dear Jabeen,

Thank you for taking the time to share your feedback with us. We value your loyalty to our business and are happy you have enjoyed your experience with our team.

It was our pleasure having you as our guest and we hope to welcome you back soon.

Kind regards,

Kari Koskela
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2024 via mobile

Great place to stay if you want to splurge. The rooms were very clean and staff was so helpful. The room itself was great, nice bathroom and decent view. They have all amenities you need. The pool area was nice and the gym was really clean. Overall a good experience.

Room tip: They do charge for parking.
Date of stay: June 2024
Trip type: Travelled as a couple
1  Thank cr0ixf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Koskela, General Manager at Shangri-La Toronto, responded to this reviewResponded 11 June 2024

Dear crOixf,

Thank you very much for your review of our hotel! We are delighted to hear that you enjoyed our room and wellness facilities.
It was a pleasure having you as our guest and we hope to see you again soon.

Best regards,

Kari Koskela
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2024

The epitome of gracious hospitality and fastidiousness is evident in every category important to travelers. From the bright , gorgeous lobby to the beautiful suites, no detail was overlooked. Cleanliness, impeccable. Service of front desk personnel and concierge are indulgent and gracious. Warm hospitality abounds throughout the entire staff. The entire hotel exudes a sophisticated adult vibe

Date of stay: June 2024
1  Thank 1414BarbelleTeach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kari Koskela, General Manager at Shangri-La Toronto, responded to this reviewResponded 8 June 2024

Dear 1414BarbelleTeach,

Thank you for taking the time to share your feedback.

We pride ourselves in offering the highest levels of service and hospitality to all our guests. We are delighted to hear that you have had a pleasant experience while staying with us.

It was our pleasure having you as our guest and we hope to welcome you back soon.

Warm regards,

Kari Koskela
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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