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Catherine E

Best hotel ever!

5.0 of 5 bubblesReviewed 4 weeks ago
The nicest hotel we’ve ever stayed in. Highly recommend. Bed was the best. Sheets were so great we are planning on buying them for our house. Staff were also superb. Managed a 3pm check out with no additional charge. Loved it so much that I re-booked next month to surprise my grand daughters.
Date of stay: November 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 2 weeks ago
Hi Z3778Fcatherinee,

We are so glad you loved us so much you came back again ! Thats the highest praise we could ever imagine. Thank you so much for sharing your wonderful experience with us. If you would like any further info on how to take home more than just the linens (pillows, mattress, shower products, etc.), please do not hesitate to contact us ! Our team would be more than happy to guide you through that process.

Best Regards,

Lingeswaren
Director of Rooms
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,621)
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Reviewed 8 November 2024

this place is a winner ........right across from the concert venue .....11bar was great ....balcony room was right choice ......check in a breeze ......lobby bar was popping ......bathroom floors heated ......apples right off the elevators ....what a great piece of edible art ........10 out of 10........j.p.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank James P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 2 weeks ago

Hi CeciliaJ,

Thank you so much ! Our location was truly amazing isnt it? And our balconies do make a great spot if you are here for any events. We cant wait to welcome you back soon !

Best Regards,

Lingeswaren
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2024

Le Germain Hotel in Maple Leaf Square is one of the nicest hotels I have stayed in. The staff are all lovely throughout the hotel. So friendly and couldn't do enough to make our stay any more comfortable. Particular thanks to Michelle who warmly welcomed us every evening after long days of exploring the beautiful city of Toronto. It was lovely to spend time in the relaxed bar area watching the world go by and Michelle made our stay all the more enjoyable. Attention to detail at every turn. Ed was a wonderful host also and made time to chat to us which adds to the experience. All staff were fabulous. Rooms were spotlessly cleaned everyday and it was a nice touch to be able to get a coffee to go on the day we were pressed for time. Can't recommend highly enough. Thank you for helping to make our stay so memorable x

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank karensI5651US
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 2 weeks ago

Hello karensl5651US,

Thank you so much for these generous and kind words. Our team aims to impress and I am thrilled to hear that you were left throroughly impressed. We have passed this message along to Ed and Michelle and you simply made their day. We look forward to your next stay with us soon !

Best Regards,
Lingeswaren
Director of Rooms

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Reviewed 11 September 2024 via mobile

The hotel Le Germain is in the centre of town near the CN tower and is close to the Scotiacentre and Union Railway which made it really lively in the evenings. The hotel had a bar which was also outside and very pleasant in the late summer sunshine and there was a good selection of draught beers. You can get food to with a drink if required, we chose to use The Keg which is nearby.. The front desk opens 24/7 and all staff encountered were friendly the concierges were just brilliant. We were upgraded when we checked in and the room was outstanding. Had no complaints with this hotel and would stay there again.
From the hotel you could walk through the back into a supermarket which had everything you may require, deli, sandwiches, beer, wine, snacks etc etc. very good.
Super hotel, staff and great location.

Room tip: Perfect for tourists in the Centre of town.
Date of stay: August 2024
Trip type: Travelled as a couple
1  Thank WellTravelledAgain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 12 September 2024

Hello WellTraveledAgain,

Thank you very much for sharing your feedback with us. We are so happy to hear that you found all the hotel's offerings up to your expectations and beyond. We aim to wow and we are so happy to learn that this was how it was received. We hope to welcome you back soon for your next trip to Toronto. Our executive chef is extremely skilled at his seasonal menus so the next time we host you, we definitely encourage you to explore that option!

Best Regards,

Lingeswaren
Director of Rooms

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Reviewed 22 August 2024

I had read excellent reviews on this hotel so had high hopes, but it exceeded expectations. All the staff I had interactions with before and during my stay were friendly and helpful. The location is fantastic, especially if you want to use the TTC (the hotel is right next to Union Station and the train from Pearson International is under thirty minutes to here.) The room itself was spacious and clean and there is filtered water available on each floor. I ordered room service a couple of times and the food was excellent. It would have been ideal if breakfast was served a little earlier on weekends but there is a supermarket in the basement of the building so if you need to get going with your day sooner you can pick up something from there. I loved staying here and wouldn't hesitate to book again when I am next in Toronto.

Room tip: Ask for late checkout when you check in. If you booked direct with the hotel, it should be no problem.
Date of stay: July 2024
  • Trip type: Travelled solo
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JG11023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 22 August 2024

Hi JG11023,

Thank you so so much for this high praise. Our location and our team are honestly our two crowning jewels and I am so thrilled that you agree as well. Our team cares for each guest like they were their own family and I am glad to see that the care came through. I am also happy to hear that you enjoyed the various facilities we have at the hotel.

We do hope to host you back again at the hotel very soon !

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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Reviewed 30 June 2024

This place is amazing! Great location and the accommodations and service are all top notch. The concierge was great and the included breakfast was lovely. The best coffee I have ever had. Close to attractions and shopping. Highly recommended!!!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A6710LBkaylab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 9 July 2024

Hello A6710Bkaylab,

Thank you very much for your positively glowing review ! We are to thrilled that our service levels were at your expected level. We aim to always ensure our guests go home with a memorable experience. We look forward to welcoming you back soon !

Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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