This place is amazing! Great location and the accommodations and service are all top notch. The concierge was great and the included breakfast was lovely. The best coffee I have ever had. Close to attractions and shopping. Highly recommended!!!
Hello A6710Bkaylab,
Thank you very much for your positively glowing review ! We are to thrilled that our service levels were at your expected level. We aim to always ensure our guests go home with a memorable experience. We look forward to welcoming you back soon !
Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms
The room was lovely, very comfy bed. Customer service was excellent everywhere.
Food was great and I would recommend this hotel highly. The location
Close to Union Station is perfect. I had flew in from
Bc to receive an award. My room comped.
Hi Joyelise,
Thank you very much for your feedback! We loved hosting you and congratulations on the award. We were honoured to be a part of this exciting trip of yours. We are thrilled to hear that the hotel experience complemented the other events of the trip.
We cant wait to host you back again !
Best Regards,
Linges
Director of Rooms
Loved this hotel .
The room we had was at the front of the hotel really good size the bed was very comfortable as were the pillows .Tea and coffee facilities were very good .Shower was perfect as were the toiletries provided .The staff on reception were very good and helped us out when we had a problem .Good location very close to the station with plenty of places to eat close by .
Breakfast was a little disappointing .
Hello Lynne B,
Thank you very much for sharing your experience with us. I am glad to hear that you had a great trip and stay with us. I am so sorry to hear that we fell short of your expectations when it came to the breakfast. I will be sure to pass along your notes to the kitchen team. We thank you for your honesty !
Looking forward to your next visit with us !
Best Regards,
Linges
Director of Rooms
From the huge shower with rain and handheld shower heads to the spacious room, we had an excellent stay. The included continental breakfast was colorful and tasty and was served by friendly and helpful staff. The concierge had some great suggestions for meals and desserts nearby. The only real negative was the construction outside and across the street - NOT the hotel’s fault. I’m usually a big Marriott fan but this was an exceptional experience. Easy walking distance to the CN Tower and Blue Jay’s baseball stadium also.
Hello davetR2757JE,
Thank you very much for your generous review. We are so happy to hear that you had a great time with us and our team took great care of you. We do apologise for the inconvenience caused by the construction. Summer in Toronto tends to be a time when construction gets caught up. However for your future stays, please do let us know at the desk so that we can assign you a room on the quieter wing, that faces away from the street.
Looking forward to your next visit with us !
Best Regards,
Linges
Director of Rooms
Fantastically located right by union station close to CN tower and both major sports arenas. Yet quiet inside and easy to navigate from.
Breakfast has a great choice.
Staff are friendly and attentive.
Rooms are large, well appointed, clean and very comfortable.
Excellent experience
Hello alexh2009,
Thank you very much for sharing your positive feedback with us. It is truly heartwarming and we are so honoured to have had the chance to host you during your time in Toronto. We hope you will return soon and we get to shower you with the warmest of welcomes.
Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms
