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Joyelise
Victoria, Canada

Award from Journeywoman. Com.

5.0 of 5 bubblesReviewed 4 weeks ago
The room was lovely, very comfy bed. Customer service was excellent everywhere.
Food was great and I would recommend this hotel highly. The location
Close to Union Station is perfect. I had flew in from
Bc to receive an award. My room comped.
Date of stay: June 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 3 weeks ago
Hi Joyelise,

Thank you very much for your feedback! We loved hosting you and congratulations on the award. We were honoured to be a part of this exciting trip of yours. We are thrilled to hear that the hotel experience complemented the other events of the trip.

We cant wait to host you back again !

Best Regards,
Linges
Director of Rooms
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,614)
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Reviewed 8 June 2024 via mobile

Loved this hotel .
The room we had was at the front of the hotel really good size the bed was very comfortable as were the pillows .Tea and coffee facilities were very good .Shower was perfect as were the toiletries provided .The staff on reception were very good and helped us out when we had a problem .Good location very close to the station with plenty of places to eat close by .
Breakfast was a little disappointing .

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Lynne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 3 weeks ago

Hello Lynne B,

Thank you very much for sharing your experience with us. I am glad to hear that you had a great trip and stay with us. I am so sorry to hear that we fell short of your expectations when it came to the breakfast. I will be sure to pass along your notes to the kitchen team. We thank you for your honesty !

Looking forward to your next visit with us !

Best Regards,
Linges
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2024 via mobile

From the huge shower with rain and handheld shower heads to the spacious room, we had an excellent stay. The included continental breakfast was colorful and tasty and was served by friendly and helpful staff. The concierge had some great suggestions for meals and desserts nearby. The only real negative was the construction outside and across the street - NOT the hotel’s fault. I’m usually a big Marriott fan but this was an exceptional experience. Easy walking distance to the CN Tower and Blue Jay’s baseball stadium also.

Room tip: Great hotel, EXCELLENT location.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank davetR2757JE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 3 weeks ago

Hello davetR2757JE,

Thank you very much for your generous review. We are so happy to hear that you had a great time with us and our team took great care of you. We do apologise for the inconvenience caused by the construction. Summer in Toronto tends to be a time when construction gets caught up. However for your future stays, please do let us know at the desk so that we can assign you a room on the quieter wing, that faces away from the street.

Looking forward to your next visit with us !

Best Regards,
Linges
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

Fantastically located right by union station close to CN tower and both major sports arenas. Yet quiet inside and easy to navigate from.

Breakfast has a great choice.
Staff are friendly and attentive.
Rooms are large, well appointed, clean and very comfortable.

Excellent experience

Room tip: Try to get your travel plans to get you to and from Union station as hotel is easy flat walking distance from here.
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ALH2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 6 June 2024

Hello alexh2009,

Thank you very much for sharing your positive feedback with us. It is truly heartwarming and we are so honoured to have had the chance to host you during your time in Toronto. We hope you will return soon and we get to shower you with the warmest of welcomes.

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2024 via mobile

What a great hotel. It was in an ideal location for our visit to Toronto being next to Union station allowed us to get the UP shuttle from the airport and then we walked to the local attractions. Although the location was great the friendly staff really made our stay special. Would definitely recommend this hotel.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank Tourist35702565151
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 6 June 2024

Hello Tourist35702565151,

Thank you so very much for your kind words. Here at Germain Hotels, we LOVE to make our guests feel like a million £s (I see that you are from the UK ;). So the hear that you left feeling so special makes us feel so proud. We are also so happy to hear that you found our location to be ideal and were able to check out all the attrractions you had on your list.

We hope to welcome you back to Canada and the our hotel soon !

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

Our recent stay whilst traveling across Canada to celebrate our 30th Wedding Anniversary was absolutely fantastic experience. We stayed in a Signature Suite and we were very warmly received by Rachna and Evee at the Front Desk. The room was out of this world - so much space and felt truly luxurious. We were pleasantly surprised by the beautiful Anniversary Card and plate of delicious macaroons! Our first full day in Toronto was amazing after following a detailed walking route from Concierge Tatiana - she was so helpful and we made the most of her advice. Breakfast was a delight and always set us up for the day ahead. Thank you also to the guys on the door who were always courteous and helpful. Will definitely stay here again if we are lucky enough to travel to Toronto in the future. Thank you Team Le Germain.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank simonbR8352SA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 9 April 2024

Hello simonbR8352SA,

Thank you so so much for this. Our entire team were delighted to see this. We are so happy to have had the chance to make your 30th anniversary stay a bit more special. We sure hope we get to see you soon for your 31st, 32nd, .... and all the other upcoming anniversaries.

Thank you again for choosing us and have a great day !

Best Regards,
Lingeswaren Rama Moorthy
(Director of Rooms)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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