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Simon B

Superb Hotel, Amazing Staff, Perfect Location!

5.0 of 5 bubblesReviewed 27 Mar 2024
Our recent stay whilst traveling across Canada to celebrate our 30th Wedding Anniversary was absolutely fantastic experience. We stayed in a Signature Suite and we were very warmly received by Rachna and Evee at the Front Desk. The room was out of this world - so much space and felt truly luxurious. We were pleasantly surprised by the beautiful Anniversary Card and plate of delicious macaroons! Our first full day in Toronto was amazing after following a detailed walking route from Concierge Tatiana - she was so helpful and we made the most of her advice. Breakfast was a delight and always set us up for the day ahead. Thank you also to the guys on the door who were always courteous and helpful. Will definitely stay here again if we are lucky enough to travel to Toronto in the future. Thank you Team Le Germain.
Date of stay: March 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 8 Apr 2024
Hello simonbR8352SA,

Thank you so so much for this. Our entire team were delighted to see this. We are so happy to have had the chance to make your 30th anniversary stay a bit more special. We sure hope we get to see you soon for your 31st, 32nd, .... and all the other upcoming anniversaries.

Thank you again for choosing us and have a great day !

Best Regards,
Lingeswaren Rama Moorthy
(Director of Rooms)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 March 2024 via mobile

Was at the Hotel for 4 days. Very well situated, rooms are great and soundproof. Staff is cordial and professional and that’s rare these days. Looking forward to staying there again. Breakfast on the 2 nd floor was excellent. Make sure to include it in your package.

Date of stay: March 2024
Trip type: Travelled on business
Thank DanCat_10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 15 March 2024

Hello DanCat_10,

Thank you very much for choosing us ! We are thrilled to hear that you had a great 4 day stay with us. Our chef at the hotel has been very attentive to our guest's needs and creating menus that are exciting. So glad to hear that you enjoyed the breakfast. Looking forward to welcoming you back soon !

Best Regards ,
Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2024

We've stayed at this hotel a couple of times as we were attending concerts at Scotiabank Arena so it is very convenient as it is right next door. We previously stayed in a king room and the last stay had a round king bed. Both mattressess were comfortable but the pillows were not very firm. The rooms are spacious, clean and have lots of amenities like a nespresso machine, robes, slippers, umbrella and toiletries. The bathrooms have spacious showers with good water pressure and deep soaking tubs. It would be good if more hooks were in the bathrooms to hang towels on to encourage guests to reuse towels. Check in was easy as an email is sent and you can check in online and add on valet parking. Staff at front desk were courteous but I wish they would review the hotel amenities so guests remember to use them. Valet staff were nice and retrieving our car was prompt. We did have breakfast and it was a buffet. The food was good and the staff were friendly and attentive. There are water fill stations in the hallways and a carafe and glasses in the rooms. This was very much appreciated. Highly recommend this hotel as it is close to many Toronto attractions and right beside Union Station.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank DinaMBS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 13 March 2024

Hello DinaMBS,

Thank you very much for your generous words, it truly made our day. Our round beds are truly one of a kind and there are not a lot of them in the city so I am glad you were able to experience it! Thank you very much for your feedback about the hooks in the bathroom and how we can improve our pre-check in experience, I will be sure to pass it along to the team. We look forward to welcoming you back to the hotel very soon !

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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Reviewed 27 February 2024

We stayed 2 nights for the NHL All Star game and the Leafs game on the Monday. It was a birthday gift for our son and Le Germain did not disappoint. Always so accommodating and welcoming. The room was clean and a nice Birthday surprise was waiting for our son. From the front desk, valet, housekeeping to room service, everything was excellent. Will definitely return as we always do.

Date of stay: February 2024
Trip type: Travelled with family
Thank daisyframe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 29 February 2024

Hello daisyframe,

Thank you very much for taking the time to share your feedback with us. I am so thriled to hear that the NHL weekend was such a memorable experience for you and your son ! We love to make every stay as noteworth as possible, especially if you are celebrating a special occasion. Happy Birthday once again to your son and we hope to welcome you back soon !

Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2024

Fantastic location but rooms are very disappointing. Very funny to see "Care is in the details" as quote in the room and the ceiling in the bathroom is falling apart (picture enclosed) and the curtains don't fit over the window so it's incredibly bright in the room at night. Went to the gym and waited for 20 min because they only have 2 treadmills. Not the experience I've seen at other Le Germain hotels.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank mikemJ1295XE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 26 February 2024

Dear mikemJ1295XE,

Thank you for staying with us and taking the time to share your review here on TripAdvisor. I wanted to let you know that we are planning to begin changing the window treatment in the guest room later this year which should ensure better light blocking.

I am sorry to hear about the wait for equipment in the gym. We have similar amount of equipment to our sister properties which typically is sufficient but may have short waits on occasion.

I will follow up with housekeeping and maintenance to verify and address all rooms for the condition of the bathroom ceilings. If you could contact me directly at pdeladurantaye@gmerainhotels.com to share your last name or the room number you were in, this would help to follow-up on this specific issue.

Thank you again for your feedback and I hope we can welcome you back when your travels bring you back this way.

Sincerely,

Paul de La Durantaye
General Manager

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Reviewed 27 December 2023 via mobile

We stayed here December 22 and 23 for a quick weekend getaway and were more than happy with our experience. I have stayed here many times and the hotel delivers each and every time with a great experience. Very clean hotel with a great staff that makes sure your stay is as comfortable as possible. I would recommend this hotel to anyone visiting the Toronto area.

Date of stay: December 2023
Trip type: Travelled with family
Thank Dave V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 27 December 2023

Hello Dave,

Thank you very much for choosing us as your weekend getaway. We are so thrilled to have been able to provide you with such a memorable stay. Our team is truly our best strength and I am so glad that our guests are able to see the level of dedication they show each of our guests.

We look forward to welcoming you back to spend more memorable weekends with us very soon !

Best Regards,
Linges
Director of Rooms

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