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EnochOllier
Yorkshire

Excellent hotel

5.0 of 5 bubblesReviewed 13 Jun 2023via mobile
Stayed here whilst we visited Toronto.
Our room was excellent, well appointed, comfortable and spacious. There were plenty of toiletries and gowns were also provided. In the corridors they provide apples and filtered water.
Breakfast was included in our tariff and whilst not being the biggest of buffets there was a decent selection available.
They have washroom you can use to freshen up if you leave after checkout time.
Check in and checkout was easy, quick and friendly.
The undoubted star was Nicole the conceirge. Very helpful, sorted some attraction bookings for us, dealt with our not particularly user friendly transfer company and made sure our departure went smoothly.
Date of stay: June 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 19 Jun 2023
Dear EnochOllier,

Thank you for taking the time to share your comments. I appreciate how you highlighted the multiple aspects that made your stay enjoyable and very happy to read your shout out to Nicole from our Concierge desk. We have shared your comments with her and the whole team.

I wish you safe travels and hope we can welcome you again soon.

Sincerely,

Paul de La Durantaye
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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23 - 28 of 1,618 reviews
Reviewed 9 June 2023 via mobile

The rooms +service was absolutely amazing. I had both a suite and normal rooms and both were beautiful. For a last min wedding, I booked this hotel for myself, family &friends. Location is fantastic with a grocery store, scotiabank arena, bars and restaurants all within a 5 minute walk. The employees went out of their way to make the weekend extra special, accommodate requests to help with the wedding, and made our whole stay stress free. Everyone from the concierge, to the bell hop, to the front desk were extremely accommodating. As a Toronto local, I was thoroughly impressed. I walk by this hotel all the time and only have the best memories of my experience. 10/10 would recommend! Thank you to the whole team!

Date of stay: October 2022
Trip type: Travelled with friends
1  Thank Jennifer R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 20 June 2023

Dear Jennifer R,

Thank you for sharing your experience here with the readers of TripAdvisor. I am thrilled to hear how the team was able to contribute to making your special weekend so memorable.

We look forward to welcoming you back in the future.

Sincerely,

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2023 via mobile

We had the double queen bedroom. Good size with very comfy beds, plenty of cupboard etc space for your clothes and bathroom was good as was the walk in shower.

We had breakfast as part of our deal. You could get a la carte for more money but we just had the buffet. There are hot dishes, cereals, patisseries and fruit. Could always find more than enough to eat.

Location is great as just a short walk to CN Tower, Rogers Centre (baseball), Scotiabank Arena (virtually next door), harbour area for boat trips, train station and shopping mall.

All in very happy with our stay here.

Date of stay: May 2023
Trip type: Travelled with family
1  Thank Fifer1961
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 30 May 2023

Hello Fifer1961 !

Thank you very much for sharing your feedback with us. I am so delighted to hear that you had a wonderful stay with us. It sounds like all aspects of the hotel were to your liking and thats what we strive for !

Very happy to hear that you enjoyed the breakfast buffet. Our chef is a creative genius who is always looking for new and exciting ways to elevate the culinary experience. So I bet the next time you're here, there will be items on the menu or buffet that would be just as exciting as your first stay with us.

Thank you again for sharing your thoughts with us and we hope to welcome you back soon !

Best Regards,
Linges
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2023

After speaking with Fredrick Tran, Business Development Manager, I can safely say this was the easiest corporate booking experience ever! With all the curveballs I threw at Fredrick, he made sure it was accommodated for. 10/10

Date of stay: April 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Michael K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 26 April 2023

Dear Q7891PZmichaelk,

Thanks so much for recognizing Fred in this way. I am thrilled to read that he was able to assist you in making your event a success.

I hope we can welcome you back soon.

Paul de La Durantaye
General Manager

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Reviewed 29 March 2023

I just returned from a business stat and really enjoyed Le Germain. You simply cannot beat the location and the staff were truly helpful and a lot of fun. The two I really remember are my Concierge Tatianna and hotel bartender Coral. I will be back!

Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Dave P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 3 April 2023

Hello 448DaveP,

Thank you very much for your very generous and kind remarks after staying with us. Our team at the hotel, truly are our best asset as they are care about each and every one of our guests like they are members of our family. I am thrilled to hear that you had a great stay with us and look forward to welcoming you back soon. I will be sure to pass along this message to Tatiana and Coral ! They would be absolutely thrilled.

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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Reviewed 16 March 2023

Always a pleasure to stay when heading to the ACC for an event. You expect a nice clean room and courteous staff. You get more. Room is always neat and clean. Staff go out of their way to greet you at every opportunity. Open doors when possible Cater to your needs.

Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank Jeff B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 22 March 2023

Hello jeffbC7244PD,

Thank you very much for your kind review of your experience. We are so thrilled to hear that you had a great stay with us. Our location truly cant be beat, especially if you are attending an event at the Scotiabank Arena like you mentioned ! Our staff always aim to ensure all guests feel welcomed and at home, and I am so happy to hear that your experience reflects that goal.

We thank you again for sharing your thoughts and are looking forward to your next stay with us.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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