I just returned from a business stat and really enjoyed Le Germain. You simply cannot beat the location and the staff were truly helpful and a lot of fun. The two I really remember are my Concierge Tatianna and hotel bartender Coral. I will be back!
Hello 448DaveP,
Thank you very much for your very generous and kind remarks after staying with us. Our team at the hotel, truly are our best asset as they are care about each and every one of our guests like they are members of our family. I am thrilled to hear that you had a great stay with us and look forward to welcoming you back soon. I will be sure to pass along this message to Tatiana and Coral ! They would be absolutely thrilled.
Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms
Always a pleasure to stay when heading to the ACC for an event. You expect a nice clean room and courteous staff. You get more. Room is always neat and clean. Staff go out of their way to greet you at every opportunity. Open doors when possible Cater to your needs.
Hello jeffbC7244PD,
Thank you very much for your kind review of your experience. We are so thrilled to hear that you had a great stay with us. Our location truly cant be beat, especially if you are attending an event at the Scotiabank Arena like you mentioned ! Our staff always aim to ensure all guests feel welcomed and at home, and I am so happy to hear that your experience reflects that goal.
We thank you again for sharing your thoughts and are looking forward to your next stay with us.
Best Regards,
Went to go visit my kid at university, a trip that called for book end overnight layovers due to the number of time zones being crossed (as well as the desired for a more relaxed pace of travel). On the way out we stayed overnight at “The Rose Hotel Chicago O’Hare”, a Hilton property. Very disappointing. On the way back we stay here at the Le Germain Hotel Toronto Maple Leaf Square. Much, much better.
One of the things I have learned since our business started doing well in recent years and we’ve become “luxury travelers”, is that the real difference between “4 – star” hotels and “5 – Star” hotels, isn’t the property or the quality of the accommodations. It is staffing... the number of person available to assist with and service your needs. At a 5-star hotel you can see and feel the staff all around you, there at your beck and call. 4-star hotel? Not so much.
The Le Germain Toronto Maple Leaf Square is not a 5-star hotel, and unlike some others, they don’t claim to be. But it isn’t for lack of trying…
Just a lovely, lovely property. Very modern, almost “edgy” (so if you are strictly “old school” you might not like it), but so lovely, so luxurious. Everywhere, everything you touch, doesn’t just feel new (because it obviously is), but it feels…upscale. In a way that mid-tier hotels just don’t feel. Yes, the room is a bit quirky – the shower in what is essentially the middle of the room is certainly different – and also a tiny, tiny bit small (at least the one we were in), but it never felt “weird” or “cramped”. Unlike another property we stayed at recently, the photos are very representative of what you are going to be getting. And what you are getting is the quintessential Modern, Boutique Hotel.
The people? Not a lot of them, but those we encountered were beyond pleasant, polite, and professional. The quality of staff you would expect at this price point.
The location? Right downtown in the Central Business District, right near the two sports stadiums and the highway, surrounded by high rise buildings. It is exactly what it represents itself to be. Quintessentially “Urban”.
Enjoyed the breakfast buffet before we checked out (was included in our rate). Delicious. Genuine French Pastries! French Press Coffee!
In summary we had a fantastic one-night stay, and would very gladly do so again, and for longer. Thanks, Le Germain Toronto Maple Leaf Square – well done.
Hello GoGoBear,
Thank you very much for your detailed and generous review. We are so glad to hear that you had a great stay with us and we were able to meet your expectations at the hotel.
We are always aiming to push the envelope and be unique and provide our guests with personalised services. And I am happy to hear that these conscious efforts were able to instill a positive impact towards your stay.
We look forward to welcoming you back soon to the hotel !
Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms
Expect to be pampered, Le Germain Maple Leaf Square is a quality treat. Attention to detail, smart security, and a very friendly staff made Le Germain a great experience, one to remember. Leafs and Raptors fans alike, try it, you'll love it.
Hello kevinbG2701FN,
Thank you very much for your very kind and generous review. We truly aim for all guests to have a similar experience as yours - special and memorable. We hope this inspires you to visit all the other Le Germain Hotels around the country soon.
We look forward to welcome you back to Le Germain Maple Leaf Square for a Leafs or Raptors game soon !
Best Regards,
Lingeswaren Rama Moorthy
Director of Rooms
I booked directly with the hotel which was very easy. I had a simple request and it was met. The room was large, clean and well appointed. Everything you need is in the room~ Nespresso machine , hair dryer, iron and all your toiletries. The large rain shower was delightful. We slept great on the super comfortable bed and linens. The front desk staff and bell hops were very attentive. Tatiana, the concierge was amazing and so passionate about her job. She was a great help with navigating us through the city on a rainy day. The hotel location was perfect for our needs. An extremely pleasant stay! See you again soon!!!
Dear bergdorfblond,
It is always great to read how our team is able to help create memorable experiences for our guests. Thank you for sharing your comments here and for the shoutout to Tatiana, indeed a person that is passionate about taking care of people.
We look forward to welcoming you back soon.
Sincerely,
Paul de La Durantaye
General Manager
