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Jeff B

Exceptional staff

5.0 of 5 bubblesReviewed 15 Mar 2023
Always a pleasure to stay when heading to the ACC for an event. You expect a nice clean room and courteous staff. You get more. Room is always neat and clean. Staff go out of their way to greet you at every opportunity. Open doors when possible Cater to your needs.
Date of stay: March 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 21 Mar 2023
Hello jeffbC7244PD,

Thank you very much for your kind review of your experience. We are so thrilled to hear that you had a great stay with us. Our location truly cant be beat, especially if you are attending an event at the Scotiabank Arena like you mentioned ! Our staff always aim to ensure all guests feel welcomed and at home, and I am so happy to hear that your experience reflects that goal.

We thank you again for sharing your thoughts and are looking forward to your next stay with us.

Best Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 February 2023

Went to go visit my kid at university, a trip that called for book end overnight layovers due to the number of time zones being crossed (as well as the desired for a more relaxed pace of travel). On the way out we stayed overnight at “The Rose Hotel Chicago O’Hare”, a Hilton property. Very disappointing. On the way back we stay here at the Le Germain Hotel Toronto Maple Leaf Square. Much, much better.

One of the things I have learned since our business started doing well in recent years and we’ve become “luxury travelers”, is that the real difference between “4 – star” hotels and “5 – Star” hotels, isn’t the property or the quality of the accommodations. It is staffing... the number of person available to assist with and service your needs. At a 5-star hotel you can see and feel the staff all around you, there at your beck and call. 4-star hotel? Not so much.

The Le Germain Toronto Maple Leaf Square is not a 5-star hotel, and unlike some others, they don’t claim to be. But it isn’t for lack of trying…

Just a lovely, lovely property. Very modern, almost “edgy” (so if you are strictly “old school” you might not like it), but so lovely, so luxurious. Everywhere, everything you touch, doesn’t just feel new (because it obviously is), but it feels…upscale. In a way that mid-tier hotels just don’t feel. Yes, the room is a bit quirky – the shower in what is essentially the middle of the room is certainly different – and also a tiny, tiny bit small (at least the one we were in), but it never felt “weird” or “cramped”. Unlike another property we stayed at recently, the photos are very representative of what you are going to be getting. And what you are getting is the quintessential Modern, Boutique Hotel.

The people? Not a lot of them, but those we encountered were beyond pleasant, polite, and professional. The quality of staff you would expect at this price point.

The location? Right downtown in the Central Business District, right near the two sports stadiums and the highway, surrounded by high rise buildings. It is exactly what it represents itself to be. Quintessentially “Urban”.

Enjoyed the breakfast buffet before we checked out (was included in our rate). Delicious. Genuine French Pastries! French Press Coffee!

In summary we had a fantastic one-night stay, and would very gladly do so again, and for longer. Thanks, Le Germain Toronto Maple Leaf Square – well done.

Date of stay: September 2022
    • Sleep Quality
    • Rooms
    • Service
1  Thank GoGoBear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 16 February 2023

Hello GoGoBear,

Thank you very much for your detailed and generous review. We are so glad to hear that you had a great stay with us and we were able to meet your expectations at the hotel.

We are always aiming to push the envelope and be unique and provide our guests with personalised services. And I am happy to hear that these conscious efforts were able to instill a positive impact towards your stay.

We look forward to welcoming you back soon to the hotel !

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2023

Expect to be pampered, Le Germain Maple Leaf Square is a quality treat. Attention to detail, smart security, and a very friendly staff made Le Germain a great experience, one to remember. Leafs and Raptors fans alike, try it, you'll love it.

Room tip: Request a room with a view when booking.
Date of stay: December 2022
    • Location
    • Cleanliness
    • Service
1  Thank kevinbG2701FN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lingeswaren Rama Moorthy, Guest Services / Front Office at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 6 January 2023

Hello kevinbG2701FN,

Thank you very much for your very kind and generous review. We truly aim for all guests to have a similar experience as yours - special and memorable. We hope this inspires you to visit all the other Le Germain Hotels around the country soon.

We look forward to welcome you back to Le Germain Maple Leaf Square for a Leafs or Raptors game soon !

Best Regards,

Lingeswaren Rama Moorthy
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2022 via mobile

I booked directly with the hotel which was very easy. I had a simple request and it was met. The room was large, clean and well appointed. Everything you need is in the room~ Nespresso machine , hair dryer, iron and all your toiletries. The large rain shower was delightful. We slept great on the super comfortable bed and linens. The front desk staff and bell hops were very attentive. Tatiana, the concierge was amazing and so passionate about her job. She was a great help with navigating us through the city on a rainy day. The hotel location was perfect for our needs. An extremely pleasant stay! See you again soon!!!

Date of stay: December 2022
Trip type: Travelled as a couple
1  Thank bergdorfblond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 21 December 2022

Dear bergdorfblond,

It is always great to read how our team is able to help create memorable experiences for our guests. Thank you for sharing your comments here and for the shoutout to Tatiana, indeed a person that is passionate about taking care of people.

We look forward to welcoming you back soon.

Sincerely,

Paul de La Durantaye
General Manager

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Reviewed 13 December 2022 via mobile

AMAZING! It was a mom/daughter concert trip and I chose this hotel for its location. I mentioned that it was a Xmas getaway and we entered our room to find Xmas decorations, chocolates, and an elf on the shelf with a handwritten note. The personal touch really started our trip off on a good note, it meant a lot to us (thanks to concierge Jorge!). The bed was beyond comfortable and being just us 2 girls, we felt safe and comfortable the entire time. In terms of proximity to the concert at Scotiabank arena, we were able to go from our concert seat to our hotel room in less than 5 minutes, so convenient! Our walk from the train at union station to the hotel took about 8 mins indoors. Also, the room service was top notch. It was quick and so delicious, I don’t think I’ve had a better Caesar salad not to mention how perfect the steak was. We will 100% be back to this gem of a hotel, I don’t think it can be topped in our books!

Date of stay: December 2022
Trip type: Travelled with family
2  Thank ER-Manitoba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 21 December 2022

Dear ER-Manitoba,

Thanks for taking the time to share your experience with the readers of TripAdvisor. I am thrilled to read how our team was able to make your stay special and memorable. I will definitely share your comments with them, especially Jorge and the kitchen team.

I hope that we can welcome you again when your travels bring you back this way.

Sincerely,

Paul de La Durantaye
General Manager

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Reviewed 7 December 2022

This is our go to hotel when we stay in downtown Toronto. It’s right next to Scotiabank arena and you don’t even need to walk outside to get there. I wish I had asked the front desk how to get to the restaurant we had reservations for a few blocks down. There are connected pedways throughout the buildings, but my dumba$$ made us walk outside and around in the blistering cold. After dinner we travelled through these pedways to get back to the hotel and stopped along the way to shop at a few stores to my girls’ delight!
The rooms were beautiful and modern. We got an upgrade to a corner luxury room so we can see the CN tower, the aquarium and Rogers Centre.
As usual, all the staff were incredibly pleasant! We had a car and used valet parking. Our car was in the front before we even got down to the lobby! Excellent service!

Date of stay: December 2022
    • Value
    • Location
    • Service
1  Thank caliprincess88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 12 December 2022

Dear caliprincess88,

Thankyou for sharing your experience here on TripAdvisor. Very happy to hear how much you enjoyed it. Indeed, being connected to the PATH is a definite plus, especially in the colder months.

I hope we have the pleasure of welcoming you back soon.

Sincerely,

Paul de La Durantaye
General Manager

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