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ER-Manitoba
Manitoba

Excellent!!

5.0 of 5 bubblesReviewed 12 Dec 2022via mobile
AMAZING! It was a mom/daughter concert trip and I chose this hotel for its location. I mentioned that it was a Xmas getaway and we entered our room to find Xmas decorations, chocolates, and an elf on the shelf with a handwritten note. The personal touch really started our trip off on a good note, it meant a lot to us (thanks to concierge Jorge!). The bed was beyond comfortable and being just us 2 girls, we felt safe and comfortable the entire time. In terms of proximity to the concert at Scotiabank arena, we were able to go from our concert seat to our hotel room in less than 5 minutes, so convenient! Our walk from the train at union station to the hotel took about 8 mins indoors. Also, the room service was top notch. It was quick and so delicious, I don’t think I’ve had a better Caesar salad not to mention how perfect the steak was. We will 100% be back to this gem of a hotel, I don’t think it can be topped in our books!
Date of stay: December 2022
Trip type: Travelled with family
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Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 21 Dec 2022
Dear ER-Manitoba,

Thanks for taking the time to share your experience with the readers of TripAdvisor. I am thrilled to read how our team was able to make your stay special and memorable. I will definitely share your comments with them, especially Jorge and the kitchen team.

I hope that we can welcome you again when your travels bring you back this way.

Sincerely,

Paul de La Durantaye
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 December 2022

This is our go to hotel when we stay in downtown Toronto. It’s right next to Scotiabank arena and you don’t even need to walk outside to get there. I wish I had asked the front desk how to get to the restaurant we had reservations for a few blocks down. There are connected pedways throughout the buildings, but my dumba$$ made us walk outside and around in the blistering cold. After dinner we travelled through these pedways to get back to the hotel and stopped along the way to shop at a few stores to my girls’ delight!
The rooms were beautiful and modern. We got an upgrade to a corner luxury room so we can see the CN tower, the aquarium and Rogers Centre.
As usual, all the staff were incredibly pleasant! We had a car and used valet parking. Our car was in the front before we even got down to the lobby! Excellent service!

Date of stay: December 2022
    • Value
    • Location
    • Service
1  Thank caliprincess88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 12 December 2022

Dear caliprincess88,

Thankyou for sharing your experience here on TripAdvisor. Very happy to hear how much you enjoyed it. Indeed, being connected to the PATH is a definite plus, especially in the colder months.

I hope we have the pleasure of welcoming you back soon.

Sincerely,

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2022 via mobile

Their Romantic package made the whole experience one of a kind. Great place to stay. It's in the center of all the great places to visit in Toronto, especially if you have a game at The Scotiabank arena. It's right next to Scotiabank arena and a few minutes walk to Rogers Center and CN tower.

Room tip: Try to check in early on game nights to avoid traffic in the area when driving to the place.
Date of stay: December 2022
Trip type: Travelled as a couple
Thank Eben A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 12 December 2022

Dear Eben A,

Very happy to hear that you enjoyed your experience with us. Thanks for sharing it with the readers of TripAdvisor and I hope to welcome you back soon.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2022

We had one of the best hotel stays ever last weekend at this hotel. I had contacted the concierge earlier and had mentioned I was taking my husband to Toronto for a surprise 60th birthday trip to see the Maple Leafs play a home game (he is a huge fan!) When we arrived at our room there was a Happy Birthday sign and balloons and some treats. What a nice surprise! The room was amazing and the service we received was top notch. Thanks for making this the best weekend for us!

Date of stay: November 2022
Trip type: Travelled as a couple
Thank jennifermD3150JW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 30 November 2022

Dear jennifermD3150JW,

Thank you for the personal note you sent me regarding your stay and for sharing the experience with the readers of TripAdvisor.

Once again, I am very please that we were able to help make your husband's birthday memorable and I have shared your comments with the team.

I hope we can welcome you back soon.

Sincerely,

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2022

My husband and I planned a week long trip to Toronto and were very happy that we chose Le Germain Maple Leaf Square for our visit. Our room was spacious, comfortable, bright and featured elegant modern decor. The location was excellent, a walk or short cab ride to the many attractions, shopping and great restaurants that Toronto has to offer. We also enjoyed the bar in the lobby and the restaurant adjoining the hotel. There’s even a full grocery store located on the lower level! We wanted to visit the Niagara Falls region during our stay and on short notice, Tatiana, the concierge, arranged a wonderful day trip for us. She was very knowledgeable, friendly, professional and put together a spectacular excursion that exceeded our expectations! Thank you again, Tatiana for all you help and patience!
We would have given a five star rating for the hotel except the fitness center was disappointing; just several cardio machines and one was broken, and no strength training equipment. Also, the water pressure and hot water in the shower was inconsistent.

Date of stay: October 2022
Trip type: Travelled as a couple
Thank V5985MJkater
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 10 November 2022

Dear V5985MJkater,

Thank you for taking the time to share your comments here on TripAdvisor. I am thrilled to read how much you enjoyed the service and will pass on your comments to Tatiana.

I apologize that not all the equipment was working in the fitness room. All repairs have been completed. We do have 3 sections, one for cardio, one for stretching and one for weight training. We have also increased the temperature of our main hot water tank to ensure it is sufficient for all our guests to be comfortable.

Once again, thank you and I hope we can welcome you again soon.

Paul de La Durantaye
General Manager

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Reviewed 27 October 2022

We did our research on downtown Toronto hotels to select as a home base for our out of town wedding guests and chose Le Germain at Maple Leaf Square. The staff were very accommodating and a pleasure to work with. The rooms were spacious and nice with very comfortable beds. The lobby is an oasis from the busy downtown scene. They also had great space to host a brunch for out of towners. It worked out perfectly and was a great experience. Shoutout to Frederick Tran in the sales office for doing an amazing job helping us to coordinate everything.

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank Matthew D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 10 November 2022

Dear McD1414,

We are so happy that we were able to help make your day memorable. Frederick very much appreciated your shoutout and we are glad everyone enjoyed the brunch.

Congratulations and we hope to see you soon.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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