Their Romantic package made the whole experience one of a kind. Great place to stay. It's in the center of all the great places to visit in Toronto, especially if you have a game at The Scotiabank arena. It's right next to Scotiabank arena and a few minutes walk to Rogers Center and CN tower.
Dear Eben A,
Very happy to hear that you enjoyed your experience with us. Thanks for sharing it with the readers of TripAdvisor and I hope to welcome you back soon.
Paul de La Durantaye
General Manager
We had one of the best hotel stays ever last weekend at this hotel. I had contacted the concierge earlier and had mentioned I was taking my husband to Toronto for a surprise 60th birthday trip to see the Maple Leafs play a home game (he is a huge fan!) When we arrived at our room there was a Happy Birthday sign and balloons and some treats. What a nice surprise! The room was amazing and the service we received was top notch. Thanks for making this the best weekend for us!
Dear jennifermD3150JW,
Thank you for the personal note you sent me regarding your stay and for sharing the experience with the readers of TripAdvisor.
Once again, I am very please that we were able to help make your husband's birthday memorable and I have shared your comments with the team.
I hope we can welcome you back soon.
Sincerely,
Paul de La Durantaye
General Manager
My husband and I planned a week long trip to Toronto and were very happy that we chose Le Germain Maple Leaf Square for our visit. Our room was spacious, comfortable, bright and featured elegant modern decor. The location was excellent, a walk or short cab ride to the many attractions, shopping and great restaurants that Toronto has to offer. We also enjoyed the bar in the lobby and the restaurant adjoining the hotel. There’s even a full grocery store located on the lower level! We wanted to visit the Niagara Falls region during our stay and on short notice, Tatiana, the concierge, arranged a wonderful day trip for us. She was very knowledgeable, friendly, professional and put together a spectacular excursion that exceeded our expectations! Thank you again, Tatiana for all you help and patience!
We would have given a five star rating for the hotel except the fitness center was disappointing; just several cardio machines and one was broken, and no strength training equipment. Also, the water pressure and hot water in the shower was inconsistent.
Dear V5985MJkater,
Thank you for taking the time to share your comments here on TripAdvisor. I am thrilled to read how much you enjoyed the service and will pass on your comments to Tatiana.
I apologize that not all the equipment was working in the fitness room. All repairs have been completed. We do have 3 sections, one for cardio, one for stretching and one for weight training. We have also increased the temperature of our main hot water tank to ensure it is sufficient for all our guests to be comfortable.
Once again, thank you and I hope we can welcome you again soon.
Paul de La Durantaye
General Manager
We did our research on downtown Toronto hotels to select as a home base for our out of town wedding guests and chose Le Germain at Maple Leaf Square. The staff were very accommodating and a pleasure to work with. The rooms were spacious and nice with very comfortable beds. The lobby is an oasis from the busy downtown scene. They also had great space to host a brunch for out of towners. It worked out perfectly and was a great experience. Shoutout to Frederick Tran in the sales office for doing an amazing job helping us to coordinate everything.
Dear McD1414,
We are so happy that we were able to help make your day memorable. Frederick very much appreciated your shoutout and we are glad everyone enjoyed the brunch.
Congratulations and we hope to see you soon.
Paul de La Durantaye
General Manager
Unexpected surprise! This is a boutique hotel with five-star services. Everything from check-in through check out was seemless. The room had modern, but elegant furnishings. The rain shower was amazing. The breakfast buffet was included and it was delicious- much like what one might get in a European hotel than a north american one. I would stay here and recommend this to anyone!
Dear David1003,
Thanks for the great review. Happy to here we were able to surprise you with our service!
We appreciate the recommendations and hope to welcome you back soon.
Sincerly,
Paul de La Durantaye
General Manager
