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David1003
Washington, DC

Great experience!

5.0 of 5 bubblesReviewed 22 Oct 2022
Unexpected surprise! This is a boutique hotel with five-star services. Everything from check-in through check out was seemless. The room had modern, but elegant furnishings. The rain shower was amazing. The breakfast buffet was included and it was delicious- much like what one might get in a European hotel than a north american one. I would stay here and recommend this to anyone!
Date of stay: October 2022
Room Tip: The bed is low and soft, so if that is an issue then this might not be the hotel for you.
Trip type: Travelled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this review
Responded 9 Nov 2022
Dear David1003,

Thanks for the great review. Happy to here we were able to surprise you with our service!

We appreciate the recommendations and hope to welcome you back soon.

Sincerly,

Paul de La Durantaye
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 October 2022

Spent 5 days in Toronto for our Anniversary and we visited a lot of restaurants and bars during our stay while attending a few Blue Jay's games. But for some reason we would always end up at this bar for another visit. This is all because of the great service we received during our visits.
We want to acknowledge the Great service from Barry.
He would always great us with Welcome Home! No matter how busy he was he would always tend to us, even during peak hours.
Cheers Barry to making our visit to Toronto memorable.

Date of stay: October 2022
    • Service
1  Thank paumai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 10 November 2022

Dear paumai,

I apologize that I am a little late in responding but rest assured that your shoutout to Barry was communicated to him and very much appreciated.

No need to wait for next baseball season to come see us again. As you know we have plenty of sports viewing opportunities around us.

Hope to see you soon.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2022

Several things speak for the Le Germain: Location which is just around Union station, where you are right in the city center and have ideal connection (Up Train) to the Airport. Rooms: Big rooms, well designed with very comfortable beds. A - for north american standards - good breakfast buffet. And great and super friendly service at the reception. The small disadvantage is, that due toe being close to Scotiabank Arena - one of Canadas biggest event halls - it tends to get a little bit noisy. (We only had some concerts going on , but I won´t know, how loud it wolud get, when the Leafs or the Raptors are playing)

Date of stay: September 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Barba23rossa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2022

First, the location of the hotel was central to everything my wife and I wanted to do, and it was easy for us to catch a train, bus, or have a cab or an Uber pick us up... and we were close enough to a number of sights to just walk. The hotel has a very polite and helpful staff, from Alan greeting us at the desk and getting things situated to Tatiana and Jorge helping us plan many of our activities in advance of our trip. The decor is quite modern, yet the lighting and soft jazz playing when you arrive at your room makes the place feel like home. We rather enjoyed our stay, and we recommend anyone traveling to Toronto to make their stay at Le Germain.

Room tip: The concierge desk is great at getting you the information you need to make your stay awesome.
Date of stay: August 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Awvarwy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 September 2022

We have stayed at this hotel multiple times over the years. Never has this hotel and staff disappointed us. This time we had our 4-year-old daughter with us. They had left a child's robe, slippers, paw patrol pillow, and Mickey Mouse stuffy in the room just to make her feel comfortable. My daughter loved it. It is the little details like this that keep us coming back. I would never hesitate to book this hotel. Also, the location is great beside Union Station. So easy to get around town here.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Grey1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2022

Great hotel. The location is outstanding almost on top of Scotiabank Arena, walking distance very near harbour, Union Station, CN Tower and a great deal of restaurants. It even has a very well stocked grocery store beneath the hotel including a pharmacy and a Starbucks.
The hotel itself is modern and clean. We loved our room which looked over all the action going into/out of Scotiabank Arena. It had a Scandinavian theme with some nice wood features. Comfortable platform bed.
Negatives: could use more towel bars, our room was NOT serviced on our first night stay, took a long time to get replacement towels; did not provide breakfast credit as agreed upon so we had to contact them when we got home; breakfast could start earlier than 8:00 am.
All in all, I would stay here again but would be sure to mention that we definitely wanted our room serviced.

Date of stay: September 2022
    • Cleanliness
    • Service
1  Thank JoanneLebel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 14 September 2022

Dear Ms. Lebel,

Thank you for sharing your experience with the readers of TripAdvisor. We have realized that there may be some confusion regarding our privacy lights being left on and therefore housekeeping not entering to respect the privacy. We are working on better communicating this to all guests.

We are also reviewing our breakfast hours based on the recent change of season and some comments we received.

Thank you again and I hope that we can welcome you back soon.

Paul de La Durantaye
General Manager

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