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Christopher D

Heartbeat of Toronto

5.0 of 5 bubblesReviewed 18 Sept 2022
First, the location of the hotel was central to everything my wife and I wanted to do, and it was easy for us to catch a train, bus, or have a cab or an Uber pick us up... and we were close enough to a number of sights to just walk. The hotel has a very polite and helpful staff, from Alan greeting us at the desk and getting things situated to Tatiana and Jorge helping us plan many of our activities in advance of our trip. The decor is quite modern, yet the lighting and soft jazz playing when you arrive at your room makes the place feel like home. We rather enjoyed our stay, and we recommend anyone traveling to Toronto to make their stay at Le Germain.
Date of stay: August 2022
Room Tip: The concierge desk is great at getting you the information you need to make your stay awesome.
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,621)
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Reviewed 17 September 2022

We have stayed at this hotel multiple times over the years. Never has this hotel and staff disappointed us. This time we had our 4-year-old daughter with us. They had left a child's robe, slippers, paw patrol pillow, and Mickey Mouse stuffy in the room just to make her feel comfortable. My daughter loved it. It is the little details like this that keep us coming back. I would never hesitate to book this hotel. Also, the location is great beside Union Station. So easy to get around town here.

Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Grey1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 September 2022

Great hotel. The location is outstanding almost on top of Scotiabank Arena, walking distance very near harbour, Union Station, CN Tower and a great deal of restaurants. It even has a very well stocked grocery store beneath the hotel including a pharmacy and a Starbucks.
The hotel itself is modern and clean. We loved our room which looked over all the action going into/out of Scotiabank Arena. It had a Scandinavian theme with some nice wood features. Comfortable platform bed.
Negatives: could use more towel bars, our room was NOT serviced on our first night stay, took a long time to get replacement towels; did not provide breakfast credit as agreed upon so we had to contact them when we got home; breakfast could start earlier than 8:00 am.
All in all, I would stay here again but would be sure to mention that we definitely wanted our room serviced.

Date of stay: September 2022
    • Cleanliness
    • Service
1  Thank JoanneLebel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 14 September 2022

Dear Ms. Lebel,

Thank you for sharing your experience with the readers of TripAdvisor. We have realized that there may be some confusion regarding our privacy lights being left on and therefore housekeeping not entering to respect the privacy. We are working on better communicating this to all guests.

We are also reviewing our breakfast hours based on the recent change of season and some comments we received.

Thank you again and I hope that we can welcome you back soon.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2022

This was my first time staying at a Le Germain property, as I am normally partial to a major US-based chain, but wow, am I glad I stayed!

From the moment of check-in, through every detail of the stay, the service was impeccable. The physical condition of the hotel is also great. The standard room itself was very large. I really enjoyed the room setup, with a glass enclosed shower as part of a large bathroom area (and there is the ability to close shades and give the shower complete privacy). The bed was super comfortable. The included Nespresso machine and pods were a major benefit.

My stay was booked with the NHL Hall of Fame Package. This included complimentary valet parking, continental breakfast for two, and entry into the hockey hall of fame. This value certainly added up. The valet service was very efficient. While the continental breakfast options were limited, the croissants are the best outside of France. The front desk clerk even included an extra Hall of Fame entry ticket so that my wife did not have to pay for hers.

The location also cannot be beat, right in the heart of Maple Leaf Square. Despite the busy location, the room was quiet and offered a great night sleep.

Date of stay: July 2022
    • Location
    • Sleep Quality
    • Service
1  Thank FightOn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 14 September 2022

Dear FightOn,

Thank you very much for you great review of your experience with us. I am thrilled to read about all the positive aspects that you highlighted and have shared your comments with the team.

I wish you safe travels and hope to be able to welcome you back soon.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2022

The hotel is in a very convenient location close to the train station and to the subway. The waterfront is within a walking distance as well as many attractions. The hotel structure is very nice in a minimalist style, rooms are comfortable, breakfast is superb, and the bar is well managed. Unfortunately, information to the client regarding the housekeeping is very poor, and having the room revealed is a state affair. This is disappointing because could be a perfect hotel for any kind of visitor.

Date of stay: July 2022
    • Value
    • Rooms
    • Service
Thank Andrea438
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul de La Durantaye, General Manager at Le Germain Hotel Toronto Maple Leaf Square, responded to this reviewResponded 8 September 2022

Dear Andrea438,

Thank you for taking the time to share your comments here on TripAdvisor. I an happy to read about all the positive aspects of your stay. I would like to apologize if there was some confusion about the housekeeping service. We do have automated "Privacy" and "Service request" lights in the room. I am sorry if this was not properly explained.

Once again, I thank you and wish you safe travels in the future.

Paul de La Durantaye
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2022

Brilliant location, less than 10 mins walk to CN Tower, Skydome, lakeshore, island ferry, Union Station.
Classic room was huge, loads of amenities and great bathroom. Staff all very pleasant and helpful

Date of stay: August 2022
Trip type: Travelled with family
Thank R5849NVjamesg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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