We have stayed at this hotel multiple times over the years. Never has this hotel and staff disappointed us. This time we had our 4-year-old daughter with us. They had left a child's robe, slippers, paw patrol pillow, and Mickey Mouse stuffy in the room just to make her feel comfortable. My daughter loved it. It is the little details like this that keep us coming back. I would never hesitate to book this hotel. Also, the location is great beside Union Station. So easy to get around town here.

Great hotel. The location is outstanding almost on top of Scotiabank Arena, walking distance very near harbour, Union Station, CN Tower and a great deal of restaurants. It even has a very well stocked grocery store beneath the hotel including a pharmacy and a Starbucks.
The hotel itself is modern and clean. We loved our room which looked over all the action going into/out of Scotiabank Arena. It had a Scandinavian theme with some nice wood features. Comfortable platform bed.
Negatives: could use more towel bars, our room was NOT serviced on our first night stay, took a long time to get replacement towels; did not provide breakfast credit as agreed upon so we had to contact them when we got home; breakfast could start earlier than 8:00 am.
All in all, I would stay here again but would be sure to mention that we definitely wanted our room serviced.

This was my first time staying at a Le Germain property, as I am normally partial to a major US-based chain, but wow, am I glad I stayed!

From the moment of check-in, through every detail of the stay, the service was impeccable. The physical condition of the hotel is also great. The standard room itself was very large. I really enjoyed the room setup, with a glass enclosed shower as part of a large bathroom area (and there is the ability to close shades and give the shower complete privacy). The bed was super comfortable. The included Nespresso machine and pods were a major benefit.

My stay was booked with the NHL Hall of Fame Package. This included complimentary valet parking, continental breakfast for two, and entry into the hockey hall of fame. This value certainly added up. The valet service was very efficient. While the continental breakfast options were limited, the croissants are the best outside of France. The front desk clerk even included an extra Hall of Fame entry ticket so that my wife did not have to pay for hers.

The location also cannot be beat, right in the heart of Maple Leaf Square. Despite the busy location, the room was quiet and offered a great night sleep.