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B M
Hamilton, Canada

Nice hotel smaller rooms

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
Visited this hotel while attending a blue jays game …. Located just off Yonge st … lobby was large with plenty of seating areas a gift shop spa and a restaurant … our room was efficient but quite small two beds a small bathroom fridge tv … hotel was pretty nice only complaint was smaller room and the a/c didn’t work well… had the breakfast which was decent but exspensive.. didn’t use the pool would return if needed .
Date of stay: May 2024
Room Tip: Parking underground is $40
Trip type: Travelled with friends
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The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 May 2024

Holiday Inn usually comes with a base level of qualities and amenities.

When you see the price tag of this place (300$+ per night for a room with two double beds), you expect WAY MORE than this. Way way more.

Room was one of the smallest I've seen for that price tag in America. Had to walk sideways between the bed and the wall to get to the bathroom. And I'm an average size adult.

Shower looked recent enough, but bathroom fan was not working and they were signs of moisture everywhere. The shower base was wobbling under me. Poorly down, just a coat of new to hide the huge flaws.

This would be a perfect room in a 100$ Motel location on the side of the road. But this is downtown Toronto... it's borderline robbery when you factor in the 40$ a night parking and all the fees.

Very very disapointed, but had to give 2 stars for the base level of comfort and cleanliness. Don't plan a long stay there.

Room tip: Parking is pricy - elevators are slow - rooms are SMALL.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stephane M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG Hotel, responded to this reviewResponded 4 weeks ago

Hi Stephane M,

We thank you for providing feedback and staying at our Holiday Inn Toronto Downtown Centre. We appreciate you as a valued guest and for choosing IHG Hotels & Resorts as your travel partner.

Our utmost goal is to ensure that our guests leave with radiant smiles, and I am sorry for what happened during your stay. I have promptly relayed your feedback to our dedicated hotel management team, and I am confident that they will take immediate action to address the situation and make necessary improvements. Your valuable input is greatly appreciated, and we are committed to ensuring that your future experiences with us exceed your expectations.

Your business with IHG Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence.

Sincerely,

Frenzel A.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2024

Very bad customer service
April 2024
Very bad customer service. The receptionist guy was very rude and mean he said to me “you got what you choose” however I paid 277$ for a night.
Feel bad
I will never book at this hotel again.

Room tip: I feel bad for paying 277$ for this room
Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heba H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024 via mobile

Everything in this place is of cheapest low-end, bottom on the barrel quality. This hotel has the ambience of a backpacker”s hostel. Elevators took ages. Walls are paper thin so you get to hear your neighbours talk. Long lines at the front desk . Sketchy area outside. Just an unattractive tacky property all around . I would not stay again.It”s a budget-style hotel with too high prices.

Date of stay: April 2024
Trip type: Travelled solo
1  Thank coalharborvan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Toronto Downtown Centre, an IHG Hotel, responded to this reviewResponded 22 April 2024

Hi coalharborvan,

We appreciate your business. Thank you for your stay with us at our Holiday Inn Toronto Downtown Centre! While we're glad to know you found our location convenient for your trip, I am sorry we missed making your experience seamless this time.

We always challenge ourselves to be better and would like to gather more details to communicate your concerns with the relevant teams. I sent you a private message and hope you respond soon.

We know you have many options when it comes to accommodations, and we hope you'll continue to keep IHG Hotels & Resorts in mind on your future travels.

All the best,

Alice P.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

dontown toronto great price walk in shower , clean staff awesome went appoinment march 25 2024 small fridge in room comfortble beds, love are staya going back again , close to wom,ens collegue i went too dafe, for all who need a great hotel for medical are fun

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Madonna M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2024

I had a nice stay at this hotel. The service is very friendly and their parking lot was easy to navigate. The rooms are comfy and small like NYC but they do the trick. I found the beds to be extremely comfortable and I slept well. I would stay again.

Date of stay: March 2024
Trip type: Travelled with friends
Thank Aaron B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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