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Hockeymom018
Georgina, Canada

Hockey Tournament

3.0 of 5 bubblesReviewed 24 Feb 2020
This will be our 3rd time our team has visited this hotel. The staff are very friendly, the rooms, hallways, etc are a little worn and dated. Some fix ups are definatley needed. The games room downstairs needs some work as well as the atrium. Main reason for our trips have been hockey tournaments so the main draw is the pool area for the kids which is great.
Date of stay: January 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this review
Responded 25 Feb 2020
Dear Valued Guest,

Thank you for taking the time and commenting on your stay.

Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional. Rest assured I will be sharing your comments with my team members.

We look forward to welcoming you again.

Regards,
Zabina
Delta Hotels by Marriott Toronto East
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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6 - 11 of 980 reviews
Reviewed 15 February 2020 via mobile

The hotel was nice enough but the lobby, restaurant and bar smelled of heavy chlorine as the pool and slide were off the lobby with an open floor plan. The rooms were comfortable and the staff very friendly and accommodating.

Date of stay: February 2020
Trip type: Travelled on business
2  Thank 33danr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this reviewResponded 17 February 2020

Dear Valued Guest,

Thank you for taking the time and commenting on you stay.

Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional. Rest assured I will be sharing your comments with My team members.

We look forward to welcoming you again.

Regards,
Zabina
Delta Hotels by Marriott Toronto East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

Omg! Would not recommend! The door lock broke while we were in the room! We were trapped inside our room for at least 30 minutes before anyone came. Thankfully we were able get out through the connecting room, which was so embarrassing! The family beside was were confused and also concerned for the safety of their children! The night manager was "kind enough" to "upgrade" our room to an elete room and set the expectations that our room and parking would be complimentary. This however was not the case! When checking out, the associate at the time Amber was rude, sarcastic and continued to roll her eyes at my family and my very angry partner. She reluctantly provided for us the managers card and contact information. The front desk manager
Aroon Gurung was not any better! Accusing my significant other of "yelling, swearing and thretneing" Amber which was not the case at all! All in all I did feel as though I was valued as a customer, would not recommend!

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank jocelynnet2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this reviewResponded 28 January 2020

Dear Guest,

Thank you for taking the time to comment. Upon review of our records, we have already noted that this issue was already brought up to hotel management's attention and was appropriately addressed.

Regards,

Zabina
Delta Hotels by Marriott Toronto East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020 via mobile

Check in/out was extremely fast and courteous
With it being New Year’s Eve I expected some noise from other guests/rooms it was surprisingly quiet throughout our stay
Ordered dinner and breakfast room service it was very punctual and food was excellent
Room was on the 11th floor was good no complaints
All staff interactions was excellent all were very friendly and professional
Would definitely stay here again!

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank Tour6441376615
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Thank you for taking the time and commenting on how you enjoyed the food.

Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional. Rest assured I will be sharing your comments with our team members.

We look forward to welcoming you again.

Regards,

Zabina Meghji
Delta Hotels by Marriott Toronto East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2019 via mobile

We booked two rooms more than six months ahead of time requesting connecting rooms because we had 5 kids under 10. It does state that they can not guarantee connection.
Check in time is 3:00pm , we arrived at 3:15pm to be told there are no connecting rooms available. They gave us two rooms on the same floor close together, which was very disappointing. However what was infuriating is that one of the rooms had a connecting door to a room that was rented to someone else.
Despite the registered request it would appear they made zero effort to fulfill the request.
Seems ridiculous for a hotel who’s best feature is a family friendly pool.
Was hoping this would become a regular place but not now!

Date of stay: December 2019
Trip type: Travelled with family
2  Thank TOfamily269
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this reviewResponded 29 December 2019

Dear Valued Guest,

Thank you for sharing your comments with us, it is commentary such as yours that will help us in attaining our goals. Rest assured I will be sharing your comments with the Executive Team.

We look forward to welcoming you back.

Regards,
Zabina Meghji
Delta Hotels by Marriott Toronto East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2019

Entire facility was extremely clean and modern.
Amenities especially the pool was 'top drawer'
Beds were the most comfortable I ever experienced at a hotel
Staff were attentive and helpful

I would return to this hotel.

Room tip: 3rd floor parking level gives direct access to lobby
Date of stay: December 2019
    • Value
    • Location
    • Service
1  Thank Patricia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zabina M, Manager at Delta Hotels by Marriott Toronto East, responded to this reviewResponded 29 December 2019

Dear Valued Guest,

Thank you for taking the time and commenting on how you enjoyed our beds.

Our team at the Delta Toronto East is consistently striving to exceed our guest expectations by being friendly and accommodating yet professional. Rest assured I will be sharing your comments with our team members.

We look forward to welcoming you again.

Regards,
Zabina Meghji
Delta Hotels by Marriott Toronto East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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