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SeeSea99
Halifax, Canada

Central Location, Excellent Staff, Clean and Well Run

4.0 of 5 bubblesReviewed 12 Feb 2020
We had a wonderful stay at the Chelsea for several days in November. I am familiar with this hotel having stayed a few times before while attending the Toronto film festival. This trip was to visit family in the area. We booked a very nice deal through Porter Escapes for flights and hotel. Porter airport is not far from the hotel so it is very convenient.
The hotel is in a wonderful area as it is a central location for restaurants, theater, sports, shopping etc. It is close to The Eaton Center. We were visiting family and it was a perfect location. We also went to Come From Away and a Raptors game as well as having some lovely meals out. The room was comfortable and clean. It may not be a highly modern room but it was updated enough to be very comfortable. It was one of the more basic rooms. I am sure the most expensive rooms are fantastic. It has a safe, a kettle for tea and coffee, tv, included wifi, very comfortable beds and very nice bedding. There are lots of plus for phones etc. The bathroom was clean and reasonably modern with everything one would need. The shower had lots of hot water and great pressure. There is not a coffee maker but the kettle worked fine for us. You can purchase coffee in the lobby area. Housekeeping did an excellent job. You can have breakfast there and there are many places nearby to have meals of course. There is a Tim Horton's close by and lots of other places for a quick bite.
Our room had a little sitting area which was perfect for us. We had requested a king bed but it was two double beds. I did call to see about a king but none were available until the next day. (Be aware that if you make a call to front desk etc you will be charged on your bill for a call.) We actually really liked the location of the room away from the elevators. It was a very nice size as well, so we decided to stay in this room. There was some construction going on down the street but where we live in Halifax there is always construction around us so we are used to this.
We had drinks at the bar and another day had lunch. It was very nice and the food was delicious. The service was excellent.
The service here is excellent. We found the concierge friendly and very helpful! They were able to hold our bags as we had to check out before our flight. They will store them and are very quick, dependable and friendly. They are quick to get you a taxi and answer any questions.
We would absolutely return here for a reasonable price. It offers a lot for the price and is a fantastic location! Thanks to the staff at the Chelsea for making our stay such a pleasant one.
Date of stay: November 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 10 February 2020

I loved this hotel! The hotel room was very intimate and the room service was impeccable! The only thing I didn’t like about my hotel room was the bathroom. It was so outdated, and it desperately needs an upgrade. Another issue is the very long line for check in. More staff is needed.

Overall, I loved my stay and I highly recommend this hotel !

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank maP8276NB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2020

Stayed for two nights in an accessible room. Staff were very friendly. Room was clean and quiet. Initally had some issues with the door handle hardware and heat in the room but the staff were really helpful in addressing those quickly. I do like the cafeteria on the main floor and the location too. Thank you for another good stay.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank Valerie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2020

Stayed here for two nights to celebrate an anniversary. Found the hotel to be very friendly, the room to be large, the bed very comfortable, and the shower hot ... all things that made this stay very acceptable. The fitness area was clean, the pool and hot tub inviting, the sauna a nice touch and lots of towels available.
Breakfast was very good but a bit $$ (not unexpected as this was downtown TO though)
We will visit this property again.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
2  Thank Compass22615875240
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 February 2020

This hotel is in the perfect walkable, location! We booked this hotel mainly for the location and the corkscrew water-slide. Unfortunately the water-slide and other kid friendly amenities are not available during the week (we were guest Thurs-Fri) :( However, we were able to walk to the fabulous outdoor skating rinks in the area (Nathan Phillips Square, the hidden rink on Ryerson U campus and the Barbara Ann Scott Trail) Staff were friendly, many restaurants /stores located nearby. We would stay here again, short-term because of the location and the water-slide, But I would definitely check to ensure that the water-slide was open.

Date of stay: February 2020
2  Thank MPMB1976
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guestexsp, Manager at Chelsea Hotel Toronto, responded to this reviewResponded 24 March 2020

Hi Valued Guest,

Thank you for taking the time to provide a review based on your last experience with us.

We are sorry to learn that you may not have been aware of our facilities seasonal hours of operation and for the inconveniences caused as a result.

Going forward, please know that we do have this up-to-date information posted on our website as to help plan one's stay.

We hope to warmly welcome you and your family back soon so you can take advantage and fully enjoy all that we have to offer.

Sincerely,

Guest Experience Specialist
Chelsea Hotel, Toronto

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2020

Great service, nice amenities, clean room for reasonable price. Didn't have time for pool and gym but they looked great. Staff friendly and helpful. Garage entrance too low for my truck so used valet.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
2  Thank kastawayk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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