Name: Overnight Stay
Item: Marriott Downtown at CF Toronto Eaton Centre
Rating: 4
Author: longboat9

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All reviews eaton centre trinity square great location the concierge lounge city hall breakfast buffet is self parking yonge street downtown lobby arias subway conference canada

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natashacI3977QZ

54

Reviewed 28 December 2023

Great location and staff!

We stayed for one night in December to celebrate my friend’s birthday with a staycation in Toronto for the weekend and it was the perfect spot. It was convenient and easy to get to the Eaton Centre for shopping as well as great location for restaurants.

Goran was great at checkin making us feel welcomed, wishing my friend a happy birthday and explaining all the amenities. He was working when we checked out and offered us bottled water as we were checking out which came in handy. Thank you again for your warm, welcoming service!

The parking was easy to use and had in and out privileges.
I’m platinum status and was given a great room overlooking Nathan Philips square and we enjoyed the club lounge for coffee and snacks. In the morning we had the breakfast buffet in the restaurant and took them back to the lounge to enjoy which makes sense. There was a good selection and Edith’s omelette were the best!
The hotel provided a birthday dessert upon arrival which was thoroughly enjoyed and a nice touch.

Date of stay: December 2023

Ask natashacI3977QZ about Marriott Downtown at CF Toronto Eaton Centre

Thank natashacI3977QZ

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear natashacl3977QZ, Goran and Edith are amazing - we are so thankful that you shared your experience with us, I have shared your feedback with them and their leaders to ensure they get the recognition that they deserve. We appreciate your review and loyalty. Looking forward to having you back in the future.

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Blake L

6

Reviewed 3 December 2023 via mobile

Highly Recommended

Highly recommended, clean hotel, central location to many attractions, courteous staff who surprised our 2 year old for her birthday. Well done all around at this location. Went above and beyond. This hotel understands customer experience.

Date of stay: December 2023

Ask Blake L about Marriott Downtown at CF Toronto Eaton Centre

Thank Blake L

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Blake L,

Thanks for the kind words and for taking time out of your day to share your feedback about the hotel.

We hope you have the opportunity to come back and visit us again soon.

Safe Travels

Sam Yang
Director of Operations
Cell 437 232 5839
Email: sam.yang@marriott.com

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debbie c

Pasadena, Canada

6217

Reviewed 14 November 2023

Stolen items

I had things stolen from my room. A shopping bag with a pair of very expensive jeans and a pair of expensive pajamas. Plus I left my phone charger and when I called the hotel, they said housekeeping didn't turn anything in. I have never had anything stolen from my room ever until now

Room tip: Be careful what u leave in your room. Service, food accommodations perfect. Other than things missing from my room

Date of stay: November 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Newdeb12,

Thank you for staying with us and leaving your feedback. We regret to learn about your losses which leaves me most concerned. Should your time allow, I would welcome the opportunity to speak by phone so that I can extend a more personal apology and learn a bit more about this experience. With that in mind, I invite you to forward your contact information and a suitable time that I may be in touch to my email address provided below. On behalf of all of our Marriott Hosts, we regret that this impression has been left though we certainly look forward to winning your heart one day soon.

With regards
Sam Yang
Director of Operations
Marriott Downtown at CF Toronto Eaton Centre
Email: Sam.Yang@marriott.com
Cell: 437-232-5839

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shuhlisa

Den Helder, The Netherlands

31

Reviewed 10 November 2023

Staff go above and beyond

The staff who served us at the MEDA conference were totally invested in doing the best job possible. They were gracious at all times and committed to customer service. In addition, the food was creative and delicious.

Date of stay: November 2023

Ask shuhlisa about Marriott Downtown at CF Toronto Eaton Centre

1 Thank shuhlisa

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear shuhlisa,

Thank you for sharing your experience while staying at our hotel! Our staff works hard to make your experience exceptional, so it is wonderful to hear that you were satisfied. I'll be sure to pass along the kind words to our Food and Beverage team - they love hearing the feedback. Look forward to welcoming your group back soon!!

With warmest regards

Sam Yang
Director of Operations
Marriott Downtown at CF Toronto Eaton Centre
Cell: 437-232-5839
Email: sam.yang@marriott.com

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MrAndMrsFoodie

London, United Kingdom

94104

Reviewed 30 October 2023 via mobile

Location is great. Hotel is OK

Location wise is the most this hotel has going for it. Lots of great places to eat nearby. It’s close to Chinatown, Queens St, Kensington market and has the large CF Eaton centre mall next to it. The breakfast however is a rip off, the one day I did eat there out of necessity I ordered an avocado toast - the avo was dark and I found a hair on my food, and paid 24 CAD for the privilege. Also who still charges for Internet??? and at extortionate prices unless of course you sign up to be a BonVoy member - and even then you get the lower tier. The room was ok - but was grubby and I used an alcohol wipe to clean the side tables and lamp. Not great when the room rate was very high due to low availability in Toronto that week.

Date of stay: September 2023

Ask MrAndMrsFoodie about Marriott Downtown at CF Toronto Eaton Centre

1 Thank MrAndMrsFoodie

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear MrAndMrsFoodie,

Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations and for the concerns you experienced with room cleanliness as well as food quality. Your comments have been shared with the teams to ensure a better experience in the future. We are grateful for your patience and all of your feedback, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us.

Sincerely,

Sam Yang
Director of Operations
Email: sam.yang@marriott.com

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Overnight Stay - Marriott Downtown at CF Toronto Eaton Centre

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