We were warmly welcomed by hotel clerk behind counter. We asked for room on higher floor and were assigned a room with a king size bed on seventh floor. The window is very small . The certain did not work very well. So, we just kept it closed. The bathroom is brand new and clean. No shower cap was provided though. The food for breakfast was good enough. There were not enough service personals to clean the tables during weekend. We may stay here again for our next trip to the Main campus of York University.

Hotel with major management problems. My check-in took 30 minutes even though I had a full reservation. When I arrived in the room, the temperature was 60F (15C) and the heating didn't work. I had to move the wardrobe myself to reactivate the breaker because the reception was not answering the phone at 8 pm. The toilet wouldn't flush, so I adjusted the float myself. Then I had to return some emails but the internet wasn't working. The next morning, the room temperature (726) was 78f (26C) and there was no hot water for the shower (just lukewarm). Maintenance came to replace the thermostat after a discussion with the manager. The hot water was never repaired.

Never again... I will continue to go to Hilton Garden Toronto

Came here for a hockey tournament. Hotel is nice , rooms are nice .. ample parking, easy access to surrounding areas… But then everything else with this property is GARBAGE.. breakfast is worthy of young street peddlers .. pool is OVER dosed with chlorine.. no towels available.. I respect the rules and regulations of the hotel…. But. You can not expect to host MULTIPLE hockey teams from all over the region and not be accommodating to their needs/ requests. I understand you have no liquor license, but that does does not mean that alcohol cannot be consumed in your hotel . Also, if you wish to enforce your “policy” then be consistent. Don’t pick and choose which floors/ areas you’re going to enforce. Your” security guard “ is an absolute joke and needs to find another job. I’m not writing this review out of spite, but more out of respect for future guests that need to know that they are not booking a room for your needs , it’s just for your $$$ . The front desk staff is very robotic ( they’re doing just what they’re told ) and will not accommodate anything. Very disappointing experience