Dear FarAway793217,
Thank you for taking the time to provide your feedback on your recent stay in our accessible room. We genuinely appreciate your input, as it helps us identify areas for improvement to better serve our guests with special needs.
We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the accessibility of the room are invaluable to us, and we will immediately address these issues to ensure that future guests with disabilities have a more comfortable and accessible experience.
We appreciate your patience and understanding as we strive to make these improvements. Please know that your feedback is essential in our commitment to providing an inclusive and comfortable environment for all our guests. If you choose to stay with us again in the future, we hope to provide you with a much-improved experience. Please feel free to contact us directly if you have any further concerns or if there is anything else we can do to assist you. Thank you once again for sharing your thoughts with us.
Sincerely ,
Ghyath Fawaz
General Manager