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NorthStar57845035186

Dissatisfied

1.0 of 5 bubblesReviewed 6 Jan 2024
Came here for a hockey tournament. Hotel is nice , rooms are nice .. ample parking, easy access to surrounding areas… But then everything else with this property is GARBAGE.. breakfast is worthy of young street peddlers .. pool is OVER dosed with chlorine.. no towels available.. I respect the rules and regulations of the hotel…. But. You can not expect to host MULTIPLE hockey teams from all over the region and not be accommodating to their needs/ requests. I understand you have no liquor license, but that does does not mean that alcohol cannot be consumed in your hotel . Also, if you wish to enforce your “policy” then be consistent. Don’t pick and choose which floors/ areas you’re going to enforce. Your” security guard “ is an absolute joke and needs to find another job. I’m not writing this review out of spite, but more out of respect for future guests that need to know that they are not booking a room for your needs , it’s just for your $$$ . The front desk staff is very robotic ( they’re doing just what they’re told ) and will not accommodate anything. Very disappointing experience
Date of stay: January 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this review
Responded 19 Jan 2024
Hi NorthStar57845035186,

Thank you for staying at the Holiday Inn Express Toronto-North York and sharing your experience. We appreciate you for doing business with IHG® Hotels & Resorts.

We strive to give excellent and impressive service to all our guests, and I am sorry for what happened during your stay with us. I have shared your comments with the hotel management, and I'm confident that the necessary steps will be taken, so we can better serve you in the future. I’ve also sent you a private message to obtain additional details about your stay.

We value your feedback and welcome the opportunity to serve you better. I look forward to your response.

Sincerely,

Crisel V.
Case Manager
IHG® Hotels & Resorts Service
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 266 reviews
Reviewed 30 August 2023

We stayed in an "accessible" room, but it does not meet the needs of a handicapped person. The bed is too high. The bathroom is too small for a wheelchair to fit in. The toilet is kindergarten height with no elbow room and a railing that is useless because it is right up against the sink. The shower is walk-in, with handrails, but there is no bench or chair and the floor was slippery when soapy. To get cool air from the hairdryer, you need to keep your finger on the button the whole time. There was no holder for the toilet paper.

Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank FarAway793217
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this reviewResponded 6 September 2023

Dear FarAway793217,

Thank you for taking the time to provide your feedback on your recent stay in our accessible room. We genuinely appreciate your input, as it helps us identify areas for improvement to better serve our guests with special needs.

We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the accessibility of the room are invaluable to us, and we will immediately address these issues to ensure that future guests with disabilities have a more comfortable and accessible experience.

We appreciate your patience and understanding as we strive to make these improvements. Please know that your feedback is essential in our commitment to providing an inclusive and comfortable environment for all our guests. If you choose to stay with us again in the future, we hope to provide you with a much-improved experience. Please feel free to contact us directly if you have any further concerns or if there is anything else we can do to assist you. Thank you once again for sharing your thoughts with us.

Sincerely ,
Ghyath Fawaz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2023 via mobile

Room appeared clean and large
Parking ample
Reception staff very good helpful and pleasant
Breakfast was grim
Never replenished enough So had to go with out as nothing to eat
Surely they must know the number of people who are staying in the hotel
So should cater for that amount so was not happy
It isn't complimentary as its paid for with in the cost if the room

Date of stay: July 2023
Trip type: Travelled as a couple
Thank freddie1926
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this reviewResponded 2 August 2023

Hello freddie1926,

Hosting your stay is a pleasure for us. We appreciate you for choosing IHG Hotels and Resorts properties as your travel partner. Thank you for sharing your experience.

I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements.

I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.

Yours in hospitality,

Jeraldine R.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2020

Went yesterday with my husband and they change us 3 rooms before ww find one make sence. One didnt have water for shower the other one smell like a dead body. The last one was Ok but we found hair everywhere.

Date of stay: May 2020
Trip type: Travelled as a couple
2  Thank ed2020fel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this reviewResponded 1 July 2020

Hello there ed2020fel,

I'm sorry to see that you had some issues with our cleanliness and the room assignment. I already forwarded your comment to the proper departments to start working on these issues immediately.

I have also sent you a PM to talk about this more in order to investigate. Please do check your inbox when you have the time.

Thank you for choosing us, we would love to see you again soon show you all the adjustments. In the meantime stay safe and healthy!

Alejandro G.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020

Stayed here for four nights (SA-WE) on a business trip, chasing a cheap rate and some IHG points. I usually stay close to the airport but decided to try out this location and was very happy with how central it was to my appointments all over the GTA.

If you're looking for a newly-renovated or new HIE this is not the place. With that said the room was spotless, the common areas were kept clean (even though I visited during a snowstorm which always leads to a mess on the floors at least), and the breakfast was above average for an HIE. The breakfast room was larger than most and I never had trouble finding parking right in front, two things that drive me crazy at many hotels (nowhere to sit and nowhere to park)!

I would not pay top dollar for this hotel but if you can find it reasonably priced for your stay there's absolutely nothing wrong with it.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
2  Thank BeeDubYVR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gsmnorthyork-hotel, Front Office Manager at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this reviewResponded 26 January 2020

Hello BeeDubYVR,

I'm pleased that overall your stay was positive. I am very happy to hear that you found our Hotel clean, our location and parking facility was convenient for you and you enjoyed our breakfast. I truly appreciate your kind words about our Hotel. It's definitely a lift for us every time we hear positive reviews such as this.

We hope to welcome you back again soon.


Mirza Haque

Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020 via mobile

It started out badly when a girl with a bad attitude at the front desk told me perhaps I should go next-door to the best Western. That was the best part of the stay. The rooms are dated and filthy, with the oldest hotel pool I’ve stayed at in 20 years. I’m going to stick with the girl at the front desk’s suggestion that you stay next-door at best Western ........ 👎

Date of stay: January 2020
1  Thank Travellingman2371
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gsmnorthyork-hotel, Front Office Manager at Holiday Inn Express Toronto-North York, an IHG hotel, responded to this reviewResponded 26 January 2020

Hello Travellingman2371,

I am very apologetic to hear that your stay did not meet your expectations. We will ensure your feedback will be given to all. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will take initiatives to make the necessary changes so we can provide a better experience in the future.

We hope to welcome you back again soon.


Mirza Haque

Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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