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Bill K
Mantorville, Minnesota

Perfect for Downtown Toronto Attractions

5.0 of 5 bubblesReviewed 25 Aug 2021
This is a beautiful hotel with super quiet rooms and an unmatched location for anything you plan to do in downtown Toronto.

We stayed in two rooms with a "city view". The rooms were clean, comfortable, quiet, and well-equipped. The view during the day was so-so, but really beautiful at night. Every interaction we had with the staff was pleasant. Parking is $35 per night, but is very conveniently located behind the hotel.

The location is what makes this hotel great. You are just blocks away from Rogers Centre, CN Tower, the waterfront, the convention centre, and numerous wonderful restaurants and shops.
Date of stay: August 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Toronto Centre an IHG Property, Revenue Management at InterContinental Toronto Centre, an IHG Hotel, responded to this review
Responded 8 Jan 2022
Good Morning workhardplayhard27,

Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.

We are thrilled to hear you enjoyed your full experience with us.

We hope to have the pleasure of welcoming you back in the near future.

Have a wonderful day.

Kind Regards,
Michael Kashan
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,493)
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Traveller rating
1,773
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Reviewed 23 August 2021

This hotel is our go-to for all things Toronto. It is easy access to get to (barring traffic) and is centrally located being a short Uber ride for great restaurants and activities , or if you like, the TTC. We are ambassador members ( well worth it) and as such are always warmly greeted, and upgraded. Again our room was clean and all COVID precautions throughout the hotel are strictly observed. We felt safe and our privacy respected. We will return again and recommend to friends and family.

Room tip: lake views are nice
Date of stay: August 2021
    • Location
    • Rooms
    • Service
Thank moncoer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Toronto Centre an IHG Property, Revenue Management at InterContinental Toronto Centre, an IHG Hotel, responded to this reviewResponded 8 January 2022

Good Morning moncoer,

Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.

We are thrilled to hear you enjoyed your full experience with us.

We hope to have the pleasure of welcoming you back in the near future.

Have a wonderful day.

Kind Regards,
Michael Kashan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2021 via mobile

I have stayed at over 100 hotels in over 70 countries. Many were amazing, superb. This one is mediocre, almost at all levels in terms of service and membership benefits.
I am a Gold Elite member with IHG. Gold Elite membership with IHG hotels is of zero value. No breakfast. No late check out at 4 PM. No water bottles in the room, you have to ask for it and the first suggestion they gave me was to use tap water. Fridge in the room has its handle broken.
No room service, you have to ask for it in advance. Covid-19 changed a lot of things but we cannot attribute every shortcoming, especially service and attitude, to it.
To have a 4 PM check out, which is 2 hours extra, they asked for CAD 50 (plus tax). Reception / check-in staff is not at all pleasant to speak to or work with.
During my current trip to Canada I stayed 13 nights at a superior chain in Toronto and Vancouver, I am Life Time Platinum with, and 2 nights at this hotel. A huge difference in quality, attitude, membership benefits and service.
For refined stays with elegance and good service, I would not recommend this hotel.
Location is good, thus the 2 stars.

Date of stay: August 2021
Trip type: Travelled on business
1  Thank RabieRafia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at InterContinental Toronto Centre, an IHG Hotel, responded to this reviewResponded 4 September 2021

Hello, RabieRafia!

Thank you for your stay and for taking the time to give us feedback. I appreciate you for being one of our IHG Rewards Gold Elite members.

It's disappointing that we did not live up to your expectations because of the lack of amenities and service. The situations you have described are not what we expect from any of our hotels or the experience we want you to have. I'm so sorry for all the trouble. I'll share your sentiments with our hotel management team as their reference for improvements.

I hope we get the chance to serve you again and create a better experience for you in the future.

Warm thoughts,

Deborah R.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2021

The location of this hotel is prime time! Not even Drake can claim he has the CN Tower in his backyard. The quality of sleep you can get at this hotel is actually pretty impressive, given their "soundproof" rooms. However, I was a bit disappointed in the condition of the room; the furniture was pretty banged up and the carpet looked like it hosted a Boost & Hearts festival. I may hold InterContinental on a higher pedestal than other hotel brands, but overall it's a great spot for its location.

Property Amenities:
- Free Wifi
- 49-inch flat-screen TV
- Parking for $32 per night.
- Food & Drinks Service
- Fitness Center
- Indoor Pool
- Spa
- Business Center

Date of stay: June 2021
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank marcowillmadeit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at InterContinental Toronto Centre, an IHG Hotel, responded to this reviewResponded 2 December 2021

Dear marcowillmadeit,

thank you for sharing your impressions of your recent stay with us.

I am very happy that the location of our hotel, the sleep quality in our room and the service of our staff met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the condition of our room. Please be assured that I will forward your comments to our team in order to provide a better experience in the future. I apologize if this might have caused you inconvenience.

Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future.

Best Regards,

Ben W.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2021 via mobile

Thoroughly enjoyed my stay at the Intercontinental, very well maintained. Washrooms were extremely fancy. Great views of downtown. Extremely sad to see the Restaurant closed , specially at night when you want a drink. Reception very helpful and kind. Will stay again.

Date of stay: August 2021
Trip type: Travelled with family
Thank honest_foodie_travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Toronto Centre an IHG Property, Revenue Management at InterContinental Toronto Centre, an IHG Hotel, responded to this reviewResponded 8 January 2022

Good Morning honest_foodie_travel,

Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.

We are thrilled to hear you enjoyed your full experience with us.

We hope to have the pleasure of welcoming you back in the near future.

Have a wonderful day.

Kind Regards,
Michael Kashan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021

I have travelled extensively and I had the pleasure of staying at this hotel this week with my grandchildren. This hotel excels. The staff go above and beyond the call of duty. The location is great, the rooms are very clean and Covid precautions are taken seriously. The staff are beyond excellent, from check-in, I was graciously given early check in and an upgrade was given to accomodate . I was also given a late check out so that the grandchildren could enjoy the pool one last time.(Evangeline and Jorge were most helpful) The housekeeping staff ( Emelyn, hope that is correct) were great going beyond to make sure we had everything we needed, including bringing in a microwave and a Keurig coffee maker. The pool staff again were wonderful in making sure that I had an appointment to use the pool with the grandchildren and keeping in mind Covid protocal.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank roscoe082007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
InterContinental Toronto Centre an IHG Property, Revenue Management at InterContinental Toronto Centre, an IHG Hotel, responded to this reviewResponded 8 January 2022

Good Morning roscoe082007,

Thank you so much for choosing The Intercontinental Toronto Centre for your recent stay.

We are thrilled to hear you enjoyed your full experience with us.

We hope to have the pleasure of welcoming you back in the near future.

Have a wonderful day.

Kind Regards,
Michael Kashan
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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