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Allison F

Junior an amazing bellman

1.0 of 5 bubblesReviewed 4 Aug 2024
Junior the bellman was the best bellman I have had at any hotel. I work in tourism, travel worldwide, and stay at the best hotels. Junior is an outstanding and huge asset to your hotel. Please acknowledge him for his exceptional service.....
Date of stay: August 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this review
Responded 5 Aug 2024
Dear Allison F,
Thank you for your kind words about Junior! We're thrilled to hear that his exceptional service made a positive impression on you. He truly is an asset to our team, and we’ll be sure to recognize him for his outstanding work.
We noticed that you rated your stay 1 out of 5, and we’re eager to understand what may have led to this rating. Your feedback is important to us, and we would greatly appreciate the opportunity to learn more about your experience and how we can improve for your next visit. Please feel free to reach out to us via connect@hotelxtoronto.com. We're here to listen and make things right. Thank you again for your feedback, and we hope to have the oportunityt to welcome you back soon.
Warm Regards,
Hoetl X Toronto Management,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,683)
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Reviewed 5 August 2024

Best friend and I came for concert at Bud stadium for concert, walking distance to venue! This hotel is amazing the lobby is so beautiful and welcoming while waiting in line bell hop brought water to everyone waiting in line the staff at front desk best customer and friendly service, booked our pool times, parking just over all friendly I regret that I forgot the young man’s name that helped us!! 25th floor awesome views the room nicest I’ve ever stayed in they thought of everything that you may need for comfort from toiletries, coffee bathrobes slippers, the rooms decor is so classy beautiful light fixtures most comfortable beds and pillows, we loved it we go away at least once a year this room #1. Rose’s restaurant fantastic food great atmosphere great staff been at this restaurant 3 times! The Roof top pool our favourite nothing like a nice swim after a late night out! Just out of this world! The only thing that needs to be worked on is the Toronto X cafe, we went down for a coffee and a light breakfast at 9 am they did not have any breakfast items left, 3 bagels and 2 croissants that’s it and we told not likely would they restock need a lot more items for the morning it was only 9am, we did have a yogurt and coffee that was a little disappointing. Still love it and I will be back!!! Thank you to all the amazing staff

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michelle L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 5 August 2024

Dear Michelle L,
Thank you so much for your enthusiastic review! We're thrilled to hear that you and your best friend had such a fantastic stay with us during your concert visit. It’s great to know that our convenient location, beautiful lobby, and welcoming service made a positive impact on your experience. We’re especially glad that our bellhop took good care of you while you waited, and we'll be sure to share your kind words with the front desk team.
The 25th-floor views are stunning, and we're thrilled you loved the room and its thoughtful details. We're glad you enjoyed Rose’s restaurant and the rooftop pool, there's nothing like a refreshing swim before a night out!
We appreciate your feedback about the Cafe X. We're sorry to hear that the breakfast selection was limited, and we’ll be working on improving this to ensure a better experience for our guests in the future.
Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another amazing stay soon!
Warm Regards,
Hotel X Toronto Management,

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Reviewed 3 August 2024

Hotel is great, rooms are very nice, staff is professional. We were going to a concert at the Budweiser stage. The hotel was mostly booked. They were completely understaffed. The bar staff was overwhelmed. With the proximity to the venue and knowing the dates of concerts you should staff accordingly and make sure they can handle the additional volume of business.

Room tip: Pool booking time slots is a pain
Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Regan H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 5 August 2024

Dear Regan H,
Thank you so much for your feedback. We're glad you enjoyed the rooms and found our staff professional. We appreciate your comments regarding the bar service during concert events and apologize for any inconvenience this may have caused. We'll certainly take this into consideration for future planning. We hope you’ll give us another opportunity to welcome you back for an even better experience.
Warm Regards,
Hotel X Toronto Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2024

I literally had the best experience ever at this hotel. Everything is so clean and they really do care about their guests, they are very accommodating and helpful not to mention the hotel is beautiful itself. Beds are so comfy I was in a suite and sleeping on the sofa couch but it was so so comfy. Love love love this place and would come back just to stay at the hotel again!! 🩷

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 446muskaan888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 5 August 2024

Dear 446muskaan888,
Thank you for your incredible review! We're thrilled to hear you had a 10/10 experience with us. It's wonderful to know that you found everything clean, comfortable, and that our team made you feel cared for. We're especially glad you loved the suite and even the sofa couch! We can’t wait to welcome you back, just to stay with us again! 🩷
Warm Regards,
Hotel X Toronto Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

Clean and simple rooms , excellent veiw/location, friendly and helpful staff always makes the quick stay over enjoyable. Rooftop pool is heated and is nice for a relaxing dip or lounge in the sun.. Lots of bike /walking paths in the location as well..

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Phil S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 5 August 2024

Dear Phil S,
Thank you for your wonderful feedback! We're delighted that you had an enjoyable stay and appreciated the room, our location, friendly staff, and amenities. We’re glad you found it a relaxing and pleasant experience overall. We look forward to welcoming you back for another exceptional visit!
Warm Regards,
Hotel X Toronto Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2024

We chose this property because of the positive reviews and its proximity to the Budweiser Stage. We attended a performance by Earth, Wind & Fire plus Chicago. It was a short walk to the venue. Hotel X is a very nice hotel overall. Our room was comfortable and lacked for nothing, including comfy robes. We needed to book times at the rooftop pool; a worthwhile experience. The restaurants have minimalistic decors... modern style. The food was generally good but a bit pricey. Liberty Village is a 15 minute walk where there are many more dining options. Local shopping is very limited. The staff were all very friendly and helpful.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nojan Rezai, Owner at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 5 August 2024

Dear David B,
Thank you for choosing Hotel X and for sharing your experience! We're glad our location was perfect for your concert at Budweiser Stage, and that you found the short walk convenient. It’s great to hear that you enjoyed your comfortable room and the rooftop pool. We appreciate your feedback on the restaurant decor and pricing and are happy to know you found other dining options nearby in Liberty Village. Our friendly and helpful staff look forward to welcoming you back for another enjoyable stay!
Warm Regards,
Hotel X Toronto Management,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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