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liutina_tl
Toronto, Canada

BEST HOTEL IN THE CITY - STAYCATION DREAMS

5.0 of 5 bubblesReviewed 16 Jun 2021
My fiancee and I booked Hotel X as soon as lockdown was being lifted and it was the best decision we could have made. As someone who travels to countless of resorts for business - Hotel X truly reminded me of a destination resort. It was such an amazing escape from the day to day. The food, service and amenities are incomparable to other hotels in the city. Yuna & Matt went out of their way to make sure our stay was nothing less than perfect. We booked the pool with ease and had a great time at the rooftop pool. We had dinner at The Grill (you have to try to the flatbread!). It was such a great way to feel some normalcy during the pandemic and Hotel X made sure we felt safe and everything was always cleaned and sanitized. Our room had an incredible view and the comfiest bed. We can't wait to return next month -this is definitely now our go to staycation spot!
Date of stay: June 2021
Room Tip: Floor 22 - close to the pool , great view
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fariyal Hasham, General Manager at Hotel X Toronto By Library Hotel Collection, responded to this review
Responded 22 Jun 2021
Dear liutina_tl,

Thank you for your wonderful review.

We are ecstatic to hear you had such a wonderful experience during your staycation. We continue to pride ourselves being an urban destination in Toronto and thank you for highlighting that. We will also share this feedback to Yuna and Matt who are assets to the hotel as you've experienced first hand.

We can't wait to welcome you back!

Warm Regards,

Fariyal Hasham
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 June 2021

Alberto, Helen, and Maryam are the absolute best! They made me feel so at home even though I was miles away from home. I could’ve not asked for more hospitality and kindness. Definitely can’t want to see them again!

Date of stay: May 2021
Trip type: Travelled solo
2  Thank Hapitheworldisyours6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fariyal Hasham, General Manager at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 4 June 2021

Dear Hapitheworldisyours6,

Thank you for your kind review!

We're ecstatic to hear that you had a wonderful stay with us. We will absolutely share this review with our team especially to those mentioned above as a token of gratitude for their continuous hard work and dedication for our hotel.

Again, thank you for your feedback and we hope to see you again soon!

Warm Regards,

Fariyal Hasham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021

We had just booked Hotel X after getting married for our mini honeymoon and we were truly blown away by the service & experience we had at Hotel X. I have stayed at multiple resorts, hotels around the world and I can say with conviction that this was the best hotel experience I've ever had. Each and every staff member who helped us with bookings, food, experience reservations were great in making us feel welcome & comfortable. Special shoutout to Maryam was the one who made this the best experience we've ever had. Knowing it was our honeymoon, she set up an amazing welcome surprise in the room with our pictures, she helped us throughout our stay with great suggestion on things to do in Toronto and she gave us a special tour on all the facilities at the hotel. We absolutely love this hotel and even though we were here during COVID and couldn't access most of the facilities, we are definitely coming back and staying here. Highly recommended for the views, the location in Toronto, the amazing luxurious rooms and most importantly an all around amazing stay experience. Thank you Hotel X

Room tip: Corner Suites are amazing, highly recommend the one bedroom suite, take the breakfast package
Date of stay: May 2021
    • Location
    • Rooms
    • Service
10  Thank Ashwin R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fariyal Hasham, General Manager at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 29 May 2021

Dear Ashwin,

Congratulations on your wedding!

We are delighted to know that you had a wonderful mini honeymoon with us to further enhance such a joyous celebration being your wedding.

Thank you for highlighting one of our team members, Maryam. Maryam is truly an asset to our team and she truly goes above and beyond our guests' expectations when she sees an opportunity to do so.

We thank you for such a refreshing review. We hope to host you again soon, and we wish you both a lifetime of happiness.

Warm Regards,

Fariyal Hasham
General Manager

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Reviewed 10 May 2021 via mobile

Hotel X was absolutely beautiful and extremely welcoming right from the start. The staff could not be more obliging helpful happy and sincere. In this time of Covid all restrictions were well respected. Room service dining in only, pre set up like a fine restaurant at the table in your suite. The food was five star from appetizers through desert. Great choice of wine and only the best liquor on hand. The grounds over looking Lake Ontario and the CN Tower were breathtaking. All in all a full five star experience and I highly recommend it.

Room tip: Book early. With what the hotel offers it will book up fast.
Date of stay: May 2021
Trip type: Travelled with friends
2  Thank OnAir57140719154
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fariyal Hasham, General Manager at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 11 May 2021

Dear OnAir57140719154,

Thank you for your review!

We're ecstatic to read about how much you enjoyed your stay and all we have to offer during this time.

We will share this with our colleagues as a reminder that every little detail goes a long way.

Again, thank you for taking the time out of your day to provide us with your feedback and we look forward to welcoming you back to the hotel soon.

Warm Regards,

Fariyal Hasham
General Manager

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Reviewed 9 May 2021 via mobile

Hotel X was beyond my expectations. Our room was the lovely 2 bedroom suite and the staff made sure they went above and beyond to have our needs met. We ordered food via Uber eats and they forgot to pack cutlery , we called downstairs and they had cutlery, plates of different sizes, wine glasses brought up to use on multiple occasions. Although a number of the beautiful Amenities were closed due to the province wide lockdown in Ontario, I still enjoyed the hotel with my sisters. Great way to spend my birthday weekend. I will definitely be coming back again when the province reopens to take advantage of the hotels entire services ! Lastly, the view?!! AMAZING!

Date of stay: May 2021
Trip type: Travelled with family
2  Thank graciieo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fariyal Hasham, General Manager at Hotel X Toronto By Library Hotel Collection, responded to this reviewResponded 10 May 2021

Dear graciieo,

Thank you for your fantastic review. We truly appreciate your feedback regarding your most recent stay with us.

We are absolutely thrilled to know that you had an amazing stay with us. You're absolutely right about the views at our hotel, they are amazing.

We will definitely share this review with our team, again thank you for your kind words and for staying with us during this time. We look forward to welcoming you back soon!

Warm Regards,

Fariyal Hasham
General Manager

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Reviewed 20 April 2021

My wife and I had a two-night stay in March 2021 and we had a blast! The staff was super friendly throughout the weekend and left us with the feeling that customer service is their nature. Florencia, Yoonsik, Alberto, and Melissa from the Front Desk were an absolute pleasure to deal with and Carlos helped me hugely over the phone too. We also felt very safe with all the COVID measures in place.

There's no much to say about the hotel honestly. Top-notch 5-star hotel/resort. The room was impeccable with brand-new amenities (including a Nespresso machine). A really neat (thank you Housekeeping) and quiet room, with the best view you can think of in Toronto downtown. We choose the lake (south) and West view and the sunset was just too beautiful.

Lastly, the room service treated us very well. Sadly, we missed the name of the gentleman who served us but wanted to mention we appreciated his politeness and punctuality.

Thank you Hotel X Toronto for such a great stay! We are coming back for sure.

Room tip: Corner S/W suites have dedicated Wifi-routers
Date of stay: March 2021
    • Location
    • Cleanliness
    • Service
2  Thank brunokaol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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