We had a nice one-night stay here. It has a charming, small hotel feel. It's low frills, but the stay was comfortable. Our room faced the back parking lot, so it was quiet. The front desk staff was friendly and allowed an extra hour for check out. We also appreciated the coffee in the lobby. Currently, the restaurant on site is closed, so you'll have to go elsewhere if you're looking to eat. Would recommend here for a short trip to St. Cat's.
I stay at many Comfort Inns a year and this one was excellent. The staff were pleasant and helpful every time. From calling to confirm our rooms were dog friendly to help with check out times, making fresh coffee. The just made it all good.
The layout of the front lobby is eerily familiar - I assume it's the same as some other Comfort Inn locations? I don't think I have stayed here before. One night stay on a Friday night. Our second floor king room was fine, as expected for Comfort Inn. It faced away from the highway and was fairly quiet. There was some kind of medical emergency in the hallway at night that woke up my wife but not me. Room had a separate air handling unit in the wall and windows that opened which was appealing during COVID. We got a good corporate rate and booked here at the last minute vs much more expensive rates in Niagara Falls, so the 25 minute or so drive back towards home was worth it to us. Would stay again under similar circumstances but I might look for an AirBNB or a different hotel location if I was planning to stay longer or if we were on a different kind of trip vs just staying the one night like we did. Probably 3.5 stars really.
stayed for business and pleasure. no free breakfast but a place to eat right next door BUT coffee in lobby with REAL cream for those it matters too (like me). No elevator so if cant do stairs ask for first floor. I like the location because close to business I do and Niagara falls during off time.
Parking staff were incredibly rude and double charged us because they made a mistake on their end. They also refused to help deescalate the situation or give a managers contact to help resolve the situation.
Hello Rickieram, Unfortunately your bad review will not get to the intended recipient. You have mistakenly reviewed our hotel, I can tell you with 100% certainty. Our hotel does not have paid parking or parking staff. If you would be so kind and post your review for the correct hotel it would be appreciated, We are the Comfort Inn St Catharines.
