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Older strucure of a hotel but it is kept clean and updated. Was surprised that the room washroom was small but that is a result of the original design. Staff were nice and courteous upon arrival and departure. Breakfast was included and food was typical for a hot breakfast buffet. All in All a good stay at the St. Catherine's Best Western Plus.
Date of stay: June 2024
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Tami Riley, Guest Services / Front Office at Best Western St Catharines Hotel & Conference Centre, responded to this review
Responded 1 week ago
Thank you for your feedback. We hope you will return to see all the changes we are making!
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All reviews outdoor pool mini golf niagara falls hot tub sports bar fitness center hockey tournament rooms are clean easy access off the highway bw sauna st qew toronto muffins
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Pool, sauna and gym! Great place to spend fun with family. 8 minutes to Ridley college. Feels safe to stay here Breakfast is not the best but is varied and plenty
Date of stay: May 2024
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Tami Riley, Guest Services / Front Office at Best Western St Catharines Hotel & Conference Centre, responded to this reviewResponded 1 week ago
Thank you for staying with us!
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My husband and I were in town for a concert and the location of this hotel was ideal. Good hotel at a good price. Front desk staff were very friendly and helpful. Would stay again.
Date of stay: April 2024
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Tami Riley, Guest Services / Front Office at Best Western St Catharines Hotel & Conference Centre, responded to this reviewResponded 1 week ago
Thank you! We appreciate your business.
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This BW provides the most comprehensive amount of services I have experienced,i.e. fitness, restaurant, clothes washing and drying and breakfast.
Date of stay: April 2024
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Tami Riley, Guest Services / Front Office at Best Western St Catharines Hotel & Conference Centre, responded to this reviewResponded 1 week ago
We are happy to hear your enjoyed your stay!
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Our whole stay was terrible. Our room smelled and it was dirty. The floors in the lobby and restaurant were sticky. The hot tub was so gross, you couldn't see the bottom. We will NEVER stay at this hotel again.
Date of stay: April 2024
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This BW is always under Renos but you would hardly know it. Staff is friendly and very helpful The pool area is handy as there is an indoor pool and an out door pool (in season) Located in a perfect spot just off the QEW and close to many amenities. As noted we will stay here again.
Date of stay: February 2024
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Tami Riley, General Manager at Best Western St Catharines Hotel & Conference Centre, responded to this reviewResponded 23 April 2024
Thank you for staying with us! We hope you will return to see all the changes we have made!
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC