This hotel is the gold standard by which all other Hampton Inns should be compared! It was fantastic. The location in the middle of St. Catharines and right off the QEW wasn't really close to anything special but it was central to anywhere you wanted to go. Port Dalhousie, Brock University, Niagara on the Lake, downtown St. Catharines, etc, are all a short drive away.

Breakfast was good, even for a free Hampton breakfast. Rooms & facilities were modern, clean, updated, and high quality.

I had to switch rooms in the middle of my stay and whether I was facing the QEW or the back of the hotel, both were very quiet. And while I did request the room change, Nikki at the front desk took care of it quickly and with a smile! In fact, all of the employees I interacted with were wonderful!

Without a doubt, I will stay here again when visiting St. Catharines.

My husband and I did an overnight stay at this hotel. We had concerns surrounding unclean/stained towels (please see attached pictures below). This was brought to the attention of management, as well customer service Erick who was very pleasant and receptive. I then spoke with, Jennie in Customer Complaints. Jennie initially had an air of being disturbed and after explaining the situation asked, what would you like me to do? This was very RUDE and ABRUPT, not offering any suggestion or resolution. She was uninterested, nonchalant, and responded along with a less than genuine appolgy. Breakfast was less than desirable ie: Sausages raw and foul smelling.

The hotel and our room were almost completely spotless. Kudos to the cleaning staff. Reception staff (Tyler) were friendly and helpful, even in the middle of the night (I don't remember his name or would give a shout-out). Breakfast was very good with a variety of options. If you're looking for oatmeal, get to the breakfast area early as by 8:30 a.m. it isn't as hot as desirable.

Thanks also to Francess, the front desk manager, for her help following our stay.

We will definitely stay here again on our next visit to the area. Very handy to the QEW and 406, but not noisy.