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Reviewed 30 April 2018

Went there for a event today. Worst service. We rang out of food because a lot of people were talking more that they should when I got in line. They didn't bring some more. My sister ask if they would bring more food out and they said no. I will never host a event at this hotel or will be coming back. Don't deserve my business.

  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank KTropper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director, Rooms Division and Leisure Services at Brookstreet Hotel, responded to this reviewResponded 9 May 2018

Dear KTropper,

Thank you for providing your feedback from attending an event hosted at our hotel. I have forwarded your comments to our Events and Food and Beverage Managers, so the organizers of the event you attended are aware of the concerns brought forward. The amount of food serviced by the Hotel is ordered by the organizers and not by the Hotel.

I do hope that this will not impact your decision to return to the Brookstreet as it is our intent to provide sensational experience above and beyond our guest’s expectations. Should you wish to further share your experience, please feel free to contact us.

Sincerely,
Jenna MacLeod

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

Been to brookstreet before. Love the place. The gym is amazing the food is really good and so is the service. They have easy to use card swipes a nice bar, room service was quick and i was happy with the bill when it came too

Stayed: April 2018, travelled as a couple
1  Thank Billy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director, Rooms Division and Leisure Services at Brookstreet Hotel, responded to this reviewResponded 9 May 2018

Dear Billy H,

Wow, thanks for providing such a great review with comments for us to share with our partners (staff). All feedback received from our guests are a valuable tool that helps us to encourage the service we maintain and/or need to improve on for our guests. Also, glad to hear you enjoyed the opportunity to try our New swipe cards. Hope you will visit the Brookstreet again in the near future.

Cheers,
Jenna MacLeod

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

We stayed at the Brookstreet hotel for one night while attending a family event. We were very happy with our stay. Staff is very friendly. Check in was quick and easy. Room was clean and comfortable though for me the beds looked more comfy than they were. Every request was never a problem and tended to very quickly.

Stayed: April 2018, travelled with family
Thank cathybeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director, Rooms Division and Leisure Services at Brookstreet Hotel, responded to this reviewResponded 9 May 2018

Dear Cathybeach,

I'd like to thank you for your review and comments. So happy to hear that your stay with us at the Brookstreet was great and that our partners we providing the service we work towards. Look forward to welcoming you back at your next possible visit.

Cheers,
Jenna MacLeod

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Reviewed 28 April 2018 via mobile

It was absolutely awesome not one bad experience...terry and Yves at the front door were awesome 2 workers they need to be rewarded for their care of us customers...hotel needs a laundry room and a couples sauna but other than that, great! ..you gotta try this place ..clean rooms and comfy beds..seriosly.

Stayed: April 2018, travelled on business
Thank Crew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director, Rooms Division and Leisure Services at Brookstreet Hotel, responded to this reviewResponded 8 May 2018

Dear Crew A,

Thanks so much for the great review and comments on the Brookstreet. I will certainly pass on your comments to our front door partners as comments received from our guests encourage the sensational experience we work towards. Your suggestions are great as we note them for future thoughts! I look forward to welcoming you back at your next possible visit.

Cheers,
Jenna MacLeod

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

Most things are good at this hotel: Spacious rooms, WiFi, friendly staff, in-house Starbucks. Yet, it fails to really impress. Room is strangely furnished with a sofa near the desk, making it feel crammed. Breakfast is OK, but way too expensive for what you get. Restaurant definitely OK, but not more

Stayed: April 2018, travelled on business
Thank Jonas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brookstreet, Director, Rooms Division and Leisure Services at Brookstreet Hotel, responded to this reviewResponded 8 May 2018

Dear Jonas P,

Thank you for taking the time to provide you review and share your feedback. It is important to us to hear the perspective from our guests as we move closer to planning our renovations, and I will certainly forward your comments t our Food and Beverage Director regarding the Breakfast so we may ensure we are providing the items for the value requested. I do hope you will give us another try in the future for us to provide the sensational experience, comfort and peace of mind we work towards.

Sincerely,
Jenna MacLeod

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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