We made a reservation to stay for 1 week, and rather than just a room with a king bed, we paid for a more expensive "King room with a view". Upon check in, they just gave us a room with a king bed on the second floor! When we told the receptionist that we booked a "King room with a view" so we expect to be on a higher floor, she said that "the room that we booked is already occupied". They do double bookings at this hotel, and it's all based on availability, regardless how much you pay and what type of room you reserved. They just deceive people with their room names, so they charge more money for the same room. In addition, the receptionists are very rude and arrogant; we've stayed at many hotels and I have to say the customer service here is at a very low level. We placed a complaint through the IHG customer care as members, and contacted their legal team, but haven't heard back. Overall, a horrible experience.

How quickly a hotel can go for okay to poor with one trick. We had this stayed prepaid using our BMO Rewards, well, that is until the hotel deceitfully added a "sustainability levy" to the bill. The front desk tried to call it a "tax". Tax? That's not a tax, that's just deceit. So where is this disclosed? On the invoice as you exit! Why not be upfront about it when you book? Why not disclose it when you check in? Why not put it into the price so that when it's prepaid, it's really prepaid. Why call it "levy" when it's clearly just a way to charge an extra $1.26 and alienate everyone?

Here's my view of it... if you are deceitful here, where else are you cutting corners and being deceitful? All the trust I had, wiped away with one action. Was it really worth $1.26 to make me rethink everything about this hotel? Were they really sanitizing properly? So on and so forth. If you are willing to deceive people for $1.26 a day, what else are you willing to do for money?

And if this really was a green hotel, maybe I would understand. But the room is full of disposable plastic. Even the soap was wrapped in plastic (rather than being rapped in recyclable paper.) The cups... individually wrapped in plastic. The coffee cups, individually wrapped in plastic. The shampoo, disposable plastic bottle. The conditioner... you guess it, disposable plastic and of course the lotion as well. The ice bucket... plastic bags. Either you are green and sustainable or you aren't... and it shouldn't be the clients that pay for it, it should be a badge of honour.

Because of COVID, they aren't doing daily room cleanings and they haven't made available garbage cans outside on the floors, so everyone either leaves their trash outside their room next to their door or carried it down to the sole garbage can available in the entire facility, to the right of the doors, which daily was overflowing with garbage.

The room was fine, though the remote on the TV didn't work well (and we had to ask for it to be replaced), but has no streaming options. The beds are hard and slightly uncomfortable (cheap mattresses) and the maintenance is clearly lacking... the toilet seat rocked harder than Black Sabbath.

The positive... the sanitizing solution was always full. They had EV chargers. The location is good.