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Nicole M

Such a beautiful property!

5.0 of 5 bubblesReviewed 4 weeks ago
Such a beautiful Inn and property. The location is nicely set back from the hustle of the village, but also within a short walk to restaurants and shops. Peller Estates is a few minutes walk to enjoy a tour and some yummy wine pairings. I highly recommend Riverbend for couples or friends looking to enjoy the beauty of NOTL!
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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1 - 6 of 632 reviews
Reviewed 5 September 2024

When we pay over $500/night, we expect a five star room. This, at best, was a 3.5. Yes, it’s an old inn, the rooms are small, but modern conveniences like phone plug-ins, a television large enough to see, and a balcony you can actually use and not just look at? We went to the patio for an evening drink and after 25 minutes someone actually came and asked in a shocked manner did we want to order🤷‍♀️. Really? We stayed in the Merlot Room and I even spoke to the manager as we left (which was the best part of the experience - leaving).

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DynamicDuet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverbend Inn And Vineyard, General Manager at Riverbend Inn and Vineyard, responded to this reviewResponded 6 September 2024

Thank you for your comments. We are sorry to hear that your stay was not up to your expectations. The patio is designated for dinner guests. Cottage chairs are available on the lawn for guests to enjoy the vineyard view, have a drink and watch the beautiful sunset in the evening. The inn does offer superior and deluxe rooms which are spacious. We do hope you will stay at Riverbend on your next opportunity to visit Niagara-on-the-Lake.

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Reviewed 14 August 2024 via mobile

Set in a gorgeous and restored old manor, the rooms reflect the history this place has, while being very comfortable and inviting.
We had a very memorable and romantic weekend at Riverbend overlooking the vineyard while sipping wine during a beautiful sunset.
The staff was friendly especially at their in-house restaurant which is convenient and had great offerings.
We booked at wine tour at Peller Estates which is a fairly close walk or drive away.
I would definitely go back and will be recommending this place to others.

Room tip: Have a drink outside after dinner and enjoy the scenery.
Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank DianePaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverbend Inn And Vineyard, General Manager at Riverbend Inn and Vineyard, responded to this reviewResponded 21 August 2024

We are so happy to hear that your stay at the Riverbend Inn & Vineyard was memorable. The sunset view is stunning. Look forward to seeing you again soon.

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Reviewed 11 June 2024

I never leave a bad review but this was not a great stay. For the whooping $500+ stay each night you get mediocre stay. The hotel itself (specifically our room) felt really outdated. Nobody in the room can sleep while others taking shower because the pipes are so loud. We could hear everyone above us walking. The matresses on our 2 queen size beds were not comfortable at all. On top of that the hotel overcharged us and it took multiple calls and a whole week for them to address that. The location is beautiful and we were looking forward to take a ride on their bikes. None of them were available during the weekend unless you wake up really early. The front desk people need to get training on how to program multiple keys and generally be friendlier. Their manager was not much better. Not staying here again.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Irina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverbend Inn And Vineyard, General Manager at Riverbend Inn and Vineyard, responded to this reviewResponded 31 July 2024

Thank you for your review. Sorry to hear that your stay was not up to your expectations. The Riverbend Inn & Vineyard is a boutique heritage property. The complimentary bikes are on a first come, first serve basis and they are very popular for guests to use. We do hope that you will visit us on another opportunity.

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Reviewed 3 June 2024

An old traditional Inn in the nice picturess setting in the middle of wine region. Room was nice but a little aged. Toiletries were more suitable for motel which was disappointing. Advertized bikes were not available. It is first come first serve and apparently inn has too few of them. So if you are interested in biking (we were) better grab them first thing in the morning. However, all of that was compensated by amazing views and setting. Restaurant (we did not eat there) has a great patio. It looks at Peller estate. Sometimes estate holds large events (there was one when we stayed). Depending on your mood it could be great or annoying to be looking at the party when you are trying to enjoy scenery. The negative surprise came after check out. The cost was different than what was quoted in our reservation and staff refused to even look at their own email. Request to talk to the manager was refused as "The manager is too busy and will be available only on Monday". $150 is marginal vs. the price of the hotel us but the attitude was disappointing. To be honest we did not spend much time arguing and will deal with charges through our credit card. Verdict: the setting is not enough to compensate for small annoying details and untrained stuff. There are several hotels around with similar setting but better atmosphere and service.

Room tip: Get bikes early in the morning. Inn has too few of them
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yshmul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverbend Inn And Vineyard, General Manager at Riverbend Inn and Vineyard, responded to this reviewResponded 31 July 2024

Thank you for your review. The complimentary bikes the inn offers for use are on a first come, first serve basis and 10 bikes are available. The event you have mentioned was not held on our property. It is Kurtz Orchard which hold weddings and other events. The $150.00 is not a charge, but an incidental hold on your credit card which is line with most hotel procedures. The hold is released upon checkout.

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Reviewed 31 May 2024

Impressive driveway to the Inn. Warm welcome upon arrival. Large rooms with comfortable beds. Excellent coffee available in the morning. Great outdoors seating looking over the vineyards. Outdoor dining available on the patio with outdoor heaters. Excellent dining at the Inn. 25 rooms which was great for a small inn. The grounds are like a huge park - great walking - walked to Peller Winery next door for wine & dinner. Four minute drive to shops. Definitely return here - we all loved it.

Room tip: Reserve dinner & breakfast when booking. Also book a dinner reservation at Peller Estate next door. Peller owns the Inn
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jeannie G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Riverbend Inn And Vineyard, General Manager at Riverbend Inn and Vineyard, responded to this reviewResponded 31 July 2024

Thank you for your great review. We are happy to hear that you enjoyed your stay at the Riverbend Inn & Vineyard. Look forward to having you stay with us on your next opportunity.

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