Impressive driveway to the Inn. Warm welcome upon arrival. Large rooms with comfortable beds. Excellent coffee available in the morning. Great outdoors seating looking over the vineyards. Outdoor dining available on the patio with outdoor heaters. Excellent dining at the Inn. 25 rooms which was great for a small inn. The grounds are like a huge park - great walking - walked to Peller Winery next door for wine & dinner. Four minute drive to shops. Definitely return here - we all loved it.

We reserved a Superior Room, KING Bed thru Expedia 1 year in advance (reservation made on 17 April 2023 for travel on 7-9 April 2024); confirmed booking a week in advance, and received an email on 29 March 2024, directly from Riverbend Inn, confirming room category and bed type.

When we checked in at 4.05pm (check-in time is 4.00pm), we were given a Superior room but with only 1 QUEEN bed. This was despite receiving an email from Riverbend (not Expedia) confirming our reservation, room and bed type on 29 March 2024.

Gracie and Cara (Kara?), at the front desk, were apologetic; said there was a "system glitch" (despite their confirmation?!), they were fully booked; no other rooms were available; offered us complimentary breakfast.

We felt short-changed, and told them that we would depart after 1 night instead of 2. Gracie phoned the manager but Joseph Legace was unavailable. She left him a VM and also phoned the asstt. manager.

After a sleepless night (that cost us C$320 - solar eclipse surge pricing), we met with Joseph Legace, the following morning. We found him brusque, unapologetic and unwelcoming. He said there was nothing he could do about the "system glitch" except buy us dinner that night. We asked to be checked out; all we wanted was the room we had reserved, paid for and that was confirmed by Riverbend a week before our travel.

Mr. Legace refused to check us out since booking was thru Expedia; he said he would have to pay Expedia for 2 nights. According to the Expedia website, reservations can be changed by the property. But to help Mr. Legace, we phoned Expedia to cancel the second night. Expedia agreed. Once we confirmed that Expedia agreed to cancel the second night, Mr. Legace miraculously found a room with 2 queen beds for us.

At that point, we checked out. We didn’t appreciate their "system glitch" and the way Mr. Legace treated us. While it is a nice property, breakfast was lovely, most of the staff was polite, and we visit Niagara-on-the-Lake often enough, we will NOT BE STAYING at this property again.

PS: We couldn't find a way to turn off the heat / fan in room 217 (Cabernet Sauvignon) on the thermostat; it was noisy.

We spent 3 nights here as a family of 3 with a 5yo kid. The location is awesome. Lots of vinery and natural parks and the nice village with great dining and restaurants. We had a great vinery tour.the room was great in design but awfully not clean. The maids only change the towel,not cleaning toilet or bed sheets. Even the coffee cups was badly washes and had some remaining left. The shower had hair in its drainage. When I told the manager about the toilet, they said that maids are already left so they put note for them. But next day was worse than last day, sooo.
They put a welcome champagne but receptionist forget to pour us some.so next day I wanted to take a glass and she proudly stop me and tell me that is just for welcome. I was shocked what to do. So left them with their drinks😂
Try somewhere else please if you care about manners.