I have to give it five stars because of the gorgeous location and ambience, the charming and friendly staff and great views over the vineyard. Our room (321) was huge with attractive old fashioned furnishings, lots of wine and an espresso machine. But there are some downsides. The main one is breakfast, or lack thereof. Surely in a hotel of this class you expect a proper breakfast. Instead, starting at 8 there is coffee and pastries available in the lobby which you can take back to your room, sit in the lobby or sit on the patio if the weather is nice. The pastries consisted of very ordinary muffins not quite as good as you get at Tim Horton’s. At least you do not pay extra for it. They have brunch starting at ten, with an á-la-carte menu, but that is too late for most people, including us. We drove five minutes into town and had an excellent breakfast at Sunset Grill, but this should not be necessary.
The Oaklands restaurant is beautiful and outstanding (separate review) and they provide a free shuttle over to the Peller Estates winery where there is an equally outstanding restaurant.
The other issue is no elevator, so if you have difficulty with stairs make sure you book a ground floor room.
Overall the good outweighs the bad and we hope to be back.

We spent two days here exploring the Niagara on the lake wineries. The room is comfortable but what really makes this place stand out is the staff. We were here in November of 2021 and again the staff makes such an effort. This time we had dinner in the on-site restaurant and the food and Rebecca were amazing. Definitely if you are in the area stay here a day or a couple of days and you won’t be disappointed.

We spent only one night at this hotel but we really enjoyed it. Our room was spacious, with a king bed (comfy mattress) and fireplace. While the furniture is extremely ornate - maybe a little too ornate - we had a nice view and a balcony to enjoy. The staff were all very friendly and welcoming. Niagara-on-the-Lake is a 3 minute drive but it's a busy little place so we were glad we were staying close but not in it. The complimentary continental breakfast was a surprise, and it was not the usual continental. Lots of walking trails closeby. We will definitely stay here again.