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sox1fan
Boston, Massachusetts

Wonderful stay at the HGI...

5.0 of 5 bubblesReviewed 22 Jul 2024
We stayed at the HG last week for one evening en route from NH to Windsor, ONT. Our stay was perfect.

Admittedly, this isn't a 5-star hotel... but it is EXACTLY what it is supposed to be. The staff was extremely friendly and professional... the room was immaculately clean... the mattress was comfortable and the bedding was soft and equally as comfortable - as it always is at Hilton hotels.

And you can't beat the price...

I wouldn't hesitate to stay there again... great bang for the buck!
Date of stay: July 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Owner at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
Responded 23 Jul 2024
Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,813)
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All reviews outlet mall fridge and microwave off the highway minute drive easy access convenient location front desk staff pool and hot tub great place to stay shaw festival qew falls wineries niagara lake notl mattress
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Reviewed 21 July 2024 via mobile

My husband and I recently enjoyed our second stay at this wonderful hotel. From the super-easy check-in to a speedy check-out, each moment of our stay was relaxing and memorable. To start, I would like to profusely thank the exceptional staff, with a special shout out to the lovely Shakerrah, who took excellent care of us throughout our stay. We brought our dog with us, and the pet-friendly accommodations and attitude of the hotel and staff was excellent every day. The hotel has a spacious and sunny backyard area, absolutely perfect for dogs. Our hotel room was extremely comfortable and kept spotlessly clean. We also greatly appreciated the ample free (and safe) on-site parking. The hotel also has a lovely restaurant and bar area (the breakfast buffet was delicious.) The hotel is only a very short drive to the wineries and shopping district of Niagara-on-the-Lake, downtown St. Catharines, and Niagara Falls. We will definitely be returning to stay at your beautiful hotel the next time we visit the Niagara Region. Highly recommended.

Date of stay: July 2024
Trip type: Travelled with family
Thank marcydv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Owner at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 21 July 2024

Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2024

Took a short vaca to NOTL and spent a few nights at the HGI
Excellent hotel, quiet, clean.
central located 10 mins to lots of attractions, the falls, st catherines, notl wineries.
lots of smaller restaurants in the area as well as fast food.
2 minutes to the outlet mall/bass pro.
Instead of taking the highway you can take the river all the way to the falls visiting attractions along the way.
Don’t skip the butterfly Conservatory.

outdoor sitting areas are a plus,
very nice gazebo in the back to relax in after a long day as well as just off the main lobby.
wouldn’t hesitate to book here again.

Room tip: rooms facing the rear are quiet.
Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank redwud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Owner at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 6 July 2024

Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2024

This hotel is just off the busy path, just enough and also lose to freeways. The restaurant people are friendly and amazing.... chef cooked food and the entire hotel seems to be managed excellent. Indoor heated pool and 24 hour convenience snack shop.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank Tyra W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Guest Services / Front Office at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 22 March 2024

Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2024

During my stay at the Hilton Garden Inn, I was thoroughly impressed with the friendly and helpful staff, the clean and comfortable rooms, and the delicious breakfast buffet. We were able to take advantage of a wag jag coupon, making the whole overnight experience incredibly affordable. The pool area was fun and I enjoyed splashing around with my kids. I would definitely choose to stay at this great property again in the future.

Date of stay: February 2024
Trip type: Travelled with family
Thank Aaron B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Guest Services / Front Office at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 24 February 2024

Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024 via mobile

One of the best hiltons we've stayed in! The evening front desk gentleman was professional, knowledgeable, energetic and great to work with. The room was beautiful, clean with very comfortable beds. Super quiet (we slept great). Gym was small but sufficient. Pool is tiny (we didn't use it). Breakfast was great (and free with hilton Gold) and close to the border. We'd definitely stay again!

Room tip: Has 5 floors.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank 664cassiek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Agent, Guest Services / Front Office at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 28 January 2024

Dear Guest,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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