This was a very nice hotel with a great location to wineries and close to Niagara Falls and Wayne Gretzky’s Estate. The decor is modern and rooms were very clean. The shower was great. We were there as a group of nine and we were able to all be on the same floor.
Dear Chris Crampton,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our central location makes it easy to visit Niagara Falls, Niagara on the Lake, and St. Catharine’s, which are located 15 minutes from the hotel. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
Was over priced and not very accommodating in problematic situations. Could have had much more compassion and consideration and been more understanding. Otherwise it was clean and quiet the fridge in our room the first night was extremely annoying so I unplugged it.
Dear Nikki,
Thank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service.
We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
The staff was attentive to details and reminded everyone about the COVID regulations with professionalism and always, always with a smile. We were welcomed without reservations and sorted out within minutes. Well done
Dear Jcchavez2021,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
My husband and I recently spent three wonderful days at your beautiful hotel. It was our first visit but it definitely won’t be our last. Thanks to your generous policy of allowing pets on the premises, we were able to bring our Olde English Bulldog puppy with us. The entire hotel took all of the necessary COVID precautions and our room was large and spotlessly clean. Daily housekeeping was also available by request (greatly appreciated.) Being on the first floor allowed us easy access to a large and gated backyard-perfect for our pup! We ate the majority of our meals at the terrific restaurant inside of the hotel. Highly recommended! The entire hotel staff was extremely friendly and helpful. They showed our puppy a lot of love too (thank you for that.) The hotel is perfectly situated- right off the highway and a quick drive to Niagara Falls and downtown Niagara-on-the-Lake. We have definitely found our new Niagara hotel. See you again soon!
Dear Marcy,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
Excellent, clean hotel. Wonderful, accommodating staff. Fantastic chef in restaurant. Dinner and breakfast were excellent. Close to Niagara on the Lake. Would definitely stay here again. Pool area looked really nice but closed unfortunately due to Covid.
DearNvandenengel,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
