No complaints
Room was clean and presentable
Excellent customer service
Quiet
Safe
Quick service (food and amenities)
Good location
Parking
Wifi
I was able to work from the room
Good temperature
Lots of storage room
907
633
184
46
42
Andrea H
Amazing stay & service was outstanding!
Review of Hilton Garden Inn Niagara-on-the-Lake
Reviewed 20 Jun 2021
I stayed at this hotel last night and the staff was amazing! So welcoming and friendly as soon as we got there. Kristin went out of her way and was so nice!! The protocols for safety and cleanliness made me feel so comfortable with my stay. Definitely recommend this hotel!
Date of stay: June 2021Trip type: Travelled with friends
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review
Responded 21 Jun 2021
Dear Andreah,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,812)
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All reviews outlet mall fridge and microwave off the highway minute drive easy access convenient location front desk staff pool and hot tub great place to stay shaw festival qew falls wineries niagara lake notl mattress
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107 - 112 of 1,812 reviews
ratris931925
1
Date of stay: June 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 14 June 2021
Dear Ratris,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
874jessica
1
Very cosy stay to celebrate my anniversary. Staff was friendly and hotel was exceptionally clean. Covid procedures were followed if you are worried about that! Convenient access to the highway and not far from anything
Date of stay: June 2021
Review collected in partnership with Hilton Garden Inn
Ask 874jessica about Hilton Garden Inn Niagara-on-the-Lake
Thank 874jessica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 14 June 2021
Dear 874jessica,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1003freddyl
2
For my wife’s birthday and our mental well being we decided to go for a 3 day getaway and Hilton and it’s staff made it very special. We were greeted warmly and had texts to see how we are doing once we settled in. When we decided to order room service dinner from the restaurant the food was excellent and we were grateful for a bottle of red wine on the house. The room is spacious and everything was clean. All COVID reminders were clearly instructed. It was a great place of refuge from the unexpected humidity to rest and enjoy ourselves.
Date of stay: May 2021
Review collected in partnership with Hilton Garden Inn
Ask 1003freddyl about Hilton Garden Inn Niagara-on-the-Lake
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 28 May 2021
Dear Freddy,
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GrimsbyGirl
Toronto, Canada
1854
This hotel took pandemic cleanliness extremely serious. Hand sanitizer stations readily available...they even had Lysol wipes stations. All the staff wore masks and made me feel very safe. They were so polite, cheery and accommodating. Hotel room was spotless....overall I’d highly recommend!
Date of stay: April 2021
Review collected in partnership with Hilton Garden Inn
Ask GrimsbyGirl about Hilton Garden Inn Niagara-on-the-Lake
1 Thank GrimsbyGirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 9 May 2021
Dear GrimsbyGirl,
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
garypizante
Niagara-on-the-Lake, Canada
1
Staff was very polite and efficient. The room was very clean, quiet, and comfortable. We enjoyed the view of the forest from the fifth floor. Quite nice. The food at the in hotel restaurant was pretty good, and reasonably priced.
Date of stay: May 2021
Review collected in partnership with Hilton Garden Inn
Ask garypizante about Hilton Garden Inn Niagara-on-the-Lake
Thank garypizante
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leea Sawyer, General Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this reviewResponded 9 May 2021
Dear Gary Pizante:
We would like to thank you for the kind words regarding your stay at the Hilton Garden Inn. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us directly. We are always happy to help.
Sincerely,
Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC