I have stayed at this inn before because the location is excellent for seeing Shaw
performances. On my confirmation I didn't notice that we were assigned a room in
the basement. Yes, I'm saying basement. We went down a fairly narrow stairway and then arrived at a fire door that had a sign indicating it was a fire door. Then a small area with doors on 3 sides. The door on the left contained a room with all the heating and cooling equipment. The other door was locked. The door to our room was another fire door. The room was large and obviously newly done. The windows were inaccessible because they were small and very high up. Not within reach as an exit. We went for a short walk and when we got back I asked for another room. None available! I was very upset because of thinking that if there was a fire, there was absolutely no exit from this room. I didn't sleep !!! I don't scare easily. I travel a lot and stay in hotels a good 20 nights at least a year. An employee told me that this room used to be for meetings and they couldn't understand why it was made into a rental. I can....money grab. They didn't charge for the room but that didn't help with being in a room I consider extremely unsafe!
This is a very old structure! If you stay there, certainly be absolutely certain that you
do not get that basement room as there is no way out if there ever was a fire!

We were looking forward to celebrating our anniversary by returning to Canada after a 3-year Covid hiatus. We had stayed at other Vintage Hotels before and decided to try something new: the Moffat Inn.

The gentleman at the front desk was fabulous; so friendly, pleasant and helpful.

He was, it turned out, a diamond in the rough.

This place needs an updating, pronto!

We paid $360. for room #297 which was listed as a penthouse suite.

What we found were stained rugs, dated furniture, peeling wallpaper, a smell of dogs and overall unsatisfactory accommodations.

Fortunately, after speaking with the manager at the sister hotel next store we were able to switch to the Prince of Wales.

The manager there was understanding and accommodating, and our Anniversary escape was salvaged! My recommendation: Go to the Prince of Wales. It is wonderful! Staff is amazing. Room was exceptional.

Why this Inn has been neglected is anyone's guess but note to management: Please, for the sake of your guests, spend some money on capital improvements! Needs:
Carpet
Paint
Wallpaper
Polished furniture

Keep the man at the check in desk. He is your only asset at this point.

My wife has some mobility and when we arrived the lady at the front noticed this and without me asking, right away changed our booked room to a room on the main floor. CHAPEAU!!!
The room was perfect and the little balcony was a bonus to have a glass of wine after the theatre.
Well recommended and we'll be back next May.