Amazing service the moment we walked through the door. Parking is convenient and easily accessible. Room was spotless and smelled very pleasant when we entered. We were celebrating my husbands cancer remission and they sent a fruit plate to our room to help us celebrate. We will absolutely return and are so happy with the service and care we received.
Dear Lindsay,
I am so pleased to read that our team took great care of you while you were here with us at White Oaks...what a fabulous reason to be celebrating together...I am very sincerely pleased for you both!
Thank you for noting the diligent work of our wonderful cleaning teams, our overall "amazing" service, "convenient and easily accessible" parking, and our "spotless" and fresh smelling rooms.
Warmly welcoming you again will be something we look forward to, hopefully again and again over the coming years!
Kindest regards,
Lindy, Guest Services Liaison
Amazing service and experience as always, it cannot be beat. From check-in to the restaurants to room service, it is such a pleasure to stay at White Oaks everytime! Very consistent, the beds are very comfortable and we love celebrating birthdays and anniversaries at this hotel. Great food and coffee.
Hi 531dianew,
Thank you so much for taking your valuable time to share your genuine praises about White Oaks!
It brings great joy to learn about your ongoing support and continued patronage throughout the years.
Thank you for highlighting the fact that your visit was so memorable, encompassing every aspect from the moment you arrived all the way to room service experience. As you have already been familiar with, we always take immense pride in our cozy accommodations as well as attentive service, which makes it gratifying to be able to contribute to your special steps of life, including birthdays and anniversaries.
We eagerly anticipate your return for even more exceptional experiences!
Thank you,
Thu
Guest Services Liaison
The staff at the White Oaks is outstanding. EVERY single staff member was pleasant and very helpful. Would be hard pressed to name just one. The room was comfortable and clean. The breakfast was amazing. There was always some staff person around to answer any questions or assist with anything. We have stayed there before and plan to visit again. The only thing that was a bit challenging was parking. We need a handicap spot and there are very few of them. The morning we left, we were the ONLY car utilizing one of the handicap spots who had a handicap hang tag. The other cars, all from Ontario, had no handicap plates or tags. We mentioned to the Bellman who was going to check it out.
Dear diw0lff,
We could not be more delighted that you had an "outstanding" time with us at White Oak! Thank you for your continued loyalty as well as your kind words...they mean more than you may realize to all of us here.
"Pleasant and very helpful" staff who are happy to answer any questions or assist with anything, "clean and comfortable" room, "amazing" breakfast...thank you for noting that WO is a "great place to stay"!
Although WO adheres to all accessibility parking law and regulations, it is disappointing and very surprisingly to read that spots were taken up unlawfully...I am hoping that they were using the less obvious visor type permit rather than being disrespectful and breaking police enforced laws.
I want to thank you again for your lovely review and for letting us know that you had another wonderful stay with us.
We very much look forward to your return!
Kindest regards,
Lindy, Guest Services Liaison
I have absolutely never been disappointed with the check-in process or the front desk, people, namingly , Surav , on this particular check-in, but usually Leo, Thu, sheri, and there’s another girl I can’t remember her name, are all absolutely fabulous and have made every night amazing especially this current one. The Spa is ever so accommodating, Evelyn has been amazing and instrumental and making my appointments happen and Penny, who does my pedicure is fantastic. There is a woman who is at the bar and makes the drinks. I don’t know her name, but she is also fantastic and very friendly and very accommodating, big shout out to everybody.
Hi,
I am thrilled to hear that your recent stay with us was amazing, and also beyond grateful for the time you took to share your gracious reflections with us!
Although not surprised, as I know how genuinely caring our team is, I cannot help but feel a strong sense of pride in Saurav, Leo, Sherry, Evelyn and Penny, as well as gratitude for you taking time to write about your perspective, words of high praise and encouragement for our team.
At White Oaks, we pride ourselves on providing exceptional hospitality, and it's wonderful to hear that our team is consistently meeting (and exceeding!) your expectations, knowing that positive feedback like yours motivates us to continuously grow.
Thank you so much for always choosing our Resort as your destination of choice when in Niagara!
We look forward to welcoming you back and hopefully creating another unforgettable experience together!
Thank you,
Thu
Guest Services Liaison
This was my first time staying at White Oaks resort and I will definitely be back! The service was above and beyond anything I was expecting. unfortunately, you just don’t see good service anymore. This is not the case at White Oaks! From the concierge service to the valet, the drivers the spa and the restaurants, everything was top-notch. We booked a wine tour Directly with White Oaks. I highly recommend doing that as we visited some unique spots that I would’ve never known about. We will definitely be back!
Hi P1122YXjoyceg,
Thank you so much for staying with us, and also for such kind and gracious highlights about White Oaks!
It's fantastic to know that our team's commitment to providing exceptional service has led to a truly pampering experience for you and your loved ones during your visit.
Your praises for our Concierge, Valet service, shuttle drivers, spa, and restaurant team are a shining example of what we strive for on a daily basis.
I agree with you, uncovering the secrets and hidden gems of our local wineries is a must-do, especially with the usual caring and thoughtful guidance of our knowledgeable Concierge.
We can't wait to welcome you back to White Oaks again, for the 2nd visit, the 3rd, ... and many more together!
Thank you,
Thu
Guest Services Liaison
