The premium room sounded beautiful when described by the reservationist. However, the reality was disappointing. The room was on the ground floor facing the parking lot, reminiscent of a budget hotel. It did include a single-serve Nespresso machine, which was a nice touch, but the Prince of Wales, another Vintage-branded hotel, also provided a tea pot for making hot water in addition to the Nespresso.

The pool, hot tub, and workout area were well-maintained and clean. The area outside the pool was a pleasant place to relax when using the facilities, but not ideal for those dressed for a day out. Most of the day, carts, open cases of water, and debris littered the hallways, with cleanup being a work in progress until late afternoon.

The front desk personnel were well-dressed and appeared professional, but they came across as disingenuous and preoccupied, with a “business as usual” demeanor. The worst experience was when a member of my party went to the pool, then stepped outside to read by the waterfall area, only to find herself locked out. After five calls to the front desk, each ending with the front desk hanging up, they finally called the General Manager, who dispatched a custodian to unlock the door. The custodian was very apologetic. I understand that the door being inadvertently locked was a mistake, but hanging up on someone five times is not a mistake; it is arrogance.

There are many nice hotels, inns, and B&Bs in the area. I recommend seeking out other options and doing your due diligence. Nothing to see here.

I also stayed at another Vintage-branded hotel just three blocks away on Picton Street. The Prince of Wales was much better. Although older, it has more charm, the staff is exceptionally friendly and accommodating, and the location is ideal for those who enjoy being in the heart of the action, just steps from restaurants, pubs, shopping, and more.

I recently coordinated an event for my workplace and was extremely impressed with Peggy from the Conference Services team, our planner with Queen's Landing. She was incredibly communicative, proactive and made the event planning process very seamless. Everything we discussed leading up to the event was executed as requested and she was always very positive and pleasant to work with. Peggy looked for opportunities where we could maximize our event package without anything going to waste (we were absent for certain coffee breaks and meals that were included in our package and the venue provided us with to-go lunches and snacks during these instances). Loved that she suggested the Trolley as a mode of transportation to one of our offsite events - this was a hit with the group and such a fun touch as promised. Paul who was our onsite Operations Manager was attentive to detail and ensured all of our meal/set-up requests were done on time. I was very impressed that I didn't have to follow-up for any missed items which truly makes a massive difference as the lead for an event. Would highly recommend Queen's Landing for a corporate event!

My wife and I, together with another couple of close friends, recently co-celebrated our 55th wedding anniversaries at Queen's Landing. From the moment we arrived until we left, our experiences there were wonderful. The hotel itself is excellent with a fine restaurant, beautiful rooms and a central location in Niagara-On-The-Lake. What made the occasion stand out for the four of us, however, was our treatment by the staff. Everyone we encountered made us feel welcome but we particularly want to mention Rudy, Kim and Riley in the restaurant at dinner and in the morning at breakfast. We had some initial concerns about getting to and from the theatre in the evening. Rudy immediately put us at our ease and arranged everything for us with Quentin, the bellhop and shuttle driver who took good care of us.
A great experience!