We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
LBandFam
Toronto, Canada

Beautiful, clean hotel in great location!

5.0 of 5 bubblesReviewed 21 May 2024via mobile
What a great hotel, we loved our suite! It was beautifully decorated with a fully stocked kitchen (cooktop burners only for stove), full fridge, dishwasher and coffee maker. We loved the Dove amenities in the shower too, these were great. Lots of outlets and usb plugs, two tv’s, one king and pull out couch.

Perfect location, right beside Niagara shopping outlets which has great deals at some of the outlet stores.

We walked next door to the Hilton restaurant for dinner which had good food (with kids menu) and a little sports bar area where the hockey game was on.

Breakfast was included and was really good!

We had a nice swim (open till 11pm); we did notice that the pool deck needs a good scrub. It may be because the door was open onto the mini putt/fire pit area so may let unnecessary dust in.

Thank you for having us; we will definitely return!
Date of stay: May 2024
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this review
Responded 25 Jun 2024
Thank you for your stay LBandFam, and for taking the time to share your great comments. We are happy to know that we took great care of you and hope to be of service when your travel plans bring you back to the Niagara region.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$246
  • Hotels.com
  • Expedia.com
    $245
  • Skyscanner.com
0.7 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
$353
Fully refundable
No prepayment needed
Get rewarded with One Key
  • Hotels.com
  • Booking.com
  • eDreams
11.5 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
$260
Fully refundable
Get rewarded with One Key
  • Hotels.com
  • Skyscanner.com
  • Vio.com
13.1 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
$378
Fully refundable
Get rewarded with One Key
  • Hotels.com
  • Booking.com
  • Algotels
11.9 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Save with Hilton Honours Rewards
  • Hotels.com
  • Expedia.com
    $178
  • Booking.com
0.1 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $430
  • Booking.com
  • Skyscanner.com
12.8 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $155
  • HIExpress.com
  • Booking.com
0.1 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $268
  • Algotels
  • Skyscanner.com
13.1 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $239
  • Booking.com
  • Trip.com
12.0 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
Get rewarded with One Key
  • Expedia.com
    $236
  • Algotels
  • Skyscanner.com
12.8 km from Staybridge Suites Niagara-on-the-Lake, an IHG Hotel
Free Wifi
Free parking
View more hotels in Niagara-on-the-Lake
Reviews (118)
Filter reviews
118 results
Traveller rating
86
27
1
2
2
Traveller type
Time of year
LanguageAll languages
Traveller rating
86
27
1
2
2
Show reviews that mention
All reviews holiday inn express front desk nice breakfast buffet newer hotel the breakfast area comfortable stay the general manager easy access indoor pool enjoyed our stay cons
Selected filters
Filter
Updating list...
4 - 9 of 118 reviews
Reviewed 11 May 2024

We were so pleased with the customer service they showed us this morning. We lost our pet.We weren't sure if it was inside or outside.A lot of the staff helped us look finally found it inside the box spring in our bed.

Especially want to recognize Paul the manager for his exceptional customer service and compassion.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Harry K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 26 June 2024

Thank you for your stay harryk, and for taking the time to recognize the service provided by our team. We are so thankful that your pet was located before you had to leave the area to resume your travel. We look forward to welcoming you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2024

Robin and Desiree at the front desk were the absolute sweetest. When our reservation for the eclipse ended up cancelled by Expedia, Robin went above and beyond to find us another room at the best possible rate (difficult given it was days before the eclipse). All of the staff working here are an absolute delight and really make the place. A great little spot. Thank you all for a wonderful stay!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ellejay12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 26 June 2024

Thank you for your stay Ellejay12345, and for recognizing the great efforts of both Robin and Desiree to take great care of our guests. We hope to be of service to you again when your travels bring you back to the Niagara region.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2024 via mobile

We loved everything about the hotel and our stay. We have stayed at 10 hotels in the Niagara area and this one is the best in terms of overall value. It is rare to have free parking, free breakfast, a full kitchen, pool and a very quiet hotel at such a price in the Niagara area. It's about a 15 minute drive from Clifton Hills and the Falls, but totally worth it. It's very close to the outlet mall which you can see out the window, depending on your room's view.

The manager John was very attentive and I emailed him the night before our stay regarding ingredients in one of their breakfast items. When I woke up there was a response with a photo of the ingredients. Just an FYI to anyone out there, the mix used in their waffle maker is eggless! Pretty cool!

When we arrived John was in the lobby removing Christmas decorations. That shows that even as a manager he seems very hands on. He remembered my email and my name. He greeted my daughters and did a magic trick for them. He struck up a conversation with our family as well. He was very personable and we thoroughly felt right at home talking to him.

My husband spoke to Robin over the phone about an early check-in and she was such a pleasure to speak to and we met her when we checked in. She provided us with so much information about things around town (in particular skating) for little kids. She even looked up information on her phone to assist us. She was very professional and had a warm and caring attitude. Paige worked at the front desk in the evening and assisted us with board games for our kids. Thanks to the options, our little kids played Scrabble for the first time! All the staff we interacted with were very friendly and approachable.

The property was very well maintained and felt very nice and new. We didn't wait more than 2 minutes for an elevator.

Our kids enjoyed being in the pool. They love to swim. We stayed for 1 night and used the pool for roughly 1 hour each day. We were literally the only people in the pool on both days. We saw staff come in to replenish a d remove towels.

About the rooms, we loved the layout nd my husband said I could live here for a few days. Everything was clean and the things in the room were well spaced out. You could see that a lot of planning went into setting up the rooms.

The breakfast was fantastic with a lot of options. We're vegetarian and don't eat eggs and there were tons of options. Bread (gluten free available upon request - how nice is that for those that need it!), bagels, fresh fruit, oatmeal, and other typical things. As mentioned above the waffle mix is eggless. The coffee actually tasted very good. I believe they even had soy or oat milk as well. It was really a great breakfast and it was complimentary. There was also an evening reception, with a few options and nothing too fresh, but we did have some nice beverages. the fact that the rooms have full kitchens meant we brought fresh foods to much on anyway.

There was ample parking (free) at the hotel and we could even see our car out the window which I liked.

We had numerous devices connected to the WiFi and the connection was fantastic.

My husband kept saying, you made a good choice picking this place. We frequent the Niagara area and this will now be our hotel of choice (if we don't need a water Park). It was a perfect getaway that our family needed.

Kudos to the hotel staff for taking such care of every detail! We have recommended the place to others as well. Yes, you need to drive to the falls, but it's not that far at all. We hope Stay bridge expands in Canada. Thanks again.

Date of stay: January 2024
Trip type: Travelled with family
Thank R S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 28 January 2024

Thank you for your stay R S and for taking the time to share your wonderful review here on Tripadvisor. This has now been flagged as our "favourite review" as it encompasses many of the things our guests tell us that they love about our hotel. How great is it to read it all in one review!! We are thrilled to know that we delivered a great stay for you and the family and can't wait to welcome you all back again soon. I look forward to doing another magic trick for your daughters!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2023

The property met and exceeded our expectations in every way. Check-in was handled well, very pleasant young woman who was professional and helpful. As I and my spouse are both Marriott Titanium Life status members we seldom step away from Marriott properties. We are discovering (sadly/disappointed) that they are no longer maintaining the high standard that once was common and the Staybridge was by far nicer in every way. Well appointed, spacious room with a wonderfully comfortable bed with good linens, kitchen fresh and equipped with anything needed to prepare meals if desired. The complimentary breakfast offered a variety of tasty choices with enough staff to keep up with the guests, refill and refresh items and respond pleasantly to requests. It was also nice to have stainless flatware and dishes (as Marriott has defaulted to plastic ware and paper/Styrofoam plates). We will happily return here and also consider other Staybridge Suites because of what we experienced here. Very pleased all around.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Fly-drive-ride
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 22 December 2023

Thank you Fly-drive-ride for putting your trust in us to provide a great stay while in the area. We know that it's not always easy to convince someone to try another hotel, especially when they hold top tier status with another brand. Since we opened our hotel back in 2018, we have been fortunate to have many guests tell us that they love the product and service offering from Staybridge Suites. We are proud to be one of the first to open in Canada, and we have seen many more open up in the years since. We do hope that you are also enrolled in our IHG One Rewards Club program, as it continues to win awards as one of the most rewarding programs in the industry. Furthermore, not only do members get preferred pricing in all our hotels, but there are several opportunities each year to earn double or triple points with each stay. We look forward to welcoming you back again soon. The Niagara region has so much to offer, year round, that regular visits have become the norm for so many.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2023

We had a wonderful time here . We booked 2 suites . Plenty of room for 4 adults and 2 grandkids . Very clean , breakfast was great, we had the pool to ourselves . Front desk staff explained all about the hotel when we checked in . They gave us an extra half hour extra on checkout for the kids to get an extra swim in also . We will definitely be booking here again . Great location for the outlet mall and walking distance to Tim Hortons . Thank you for a wonderful weekend

Room tip: Great location for shopping
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank shelleykeeling2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 22 December 2023

Thank you Shelley for your stay, and for letting us know that we provided a great visit. We are happy to hear that the grandkids were able to enjoy a little extra time in the pool and that you found our location convenient for your needs. We look forward to welcoming you back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews