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R S
Brampton, Canada

An absolutely lovely stay that felt private and relaxing!

5.0 of 5 bubblesReviewed 18 Jan 2024via mobile
Hotel's Favourite
We loved everything about the hotel and our stay. We have stayed at 10 hotels in the Niagara area and this one is the best in terms of overall value. It is rare to have free parking, free breakfast, a full kitchen, pool and a very quiet hotel at such a price in the Niagara area. It's about a 15 minute drive from Clifton Hills and the Falls, but totally worth it. It's very close to the outlet mall which you can see out the window, depending on your room's view.

The manager John was very attentive and I emailed him the night before our stay regarding ingredients in one of their breakfast items. When I woke up there was a response with a photo of the ingredients. Just an FYI to anyone out there, the mix used in their waffle maker is eggless! Pretty cool!

When we arrived John was in the lobby removing Christmas decorations. That shows that even as a manager he seems very hands on. He remembered my email and my name. He greeted my daughters and did a magic trick for them. He struck up a conversation with our family as well. He was very personable and we thoroughly felt right at home talking to him.

My husband spoke to Robin over the phone about an early check-in and she was such a pleasure to speak to and we met her when we checked in. She provided us with so much information about things around town (in particular skating) for little kids. She even looked up information on her phone to assist us. She was very professional and had a warm and caring attitude. Paige worked at the front desk in the evening and assisted us with board games for our kids. Thanks to the options, our little kids played Scrabble for the first time! All the staff we interacted with were very friendly and approachable.

The property was very well maintained and felt very nice and new. We didn't wait more than 2 minutes for an elevator.

Our kids enjoyed being in the pool. They love to swim. We stayed for 1 night and used the pool for roughly 1 hour each day. We were literally the only people in the pool on both days. We saw staff come in to replenish a d remove towels.

About the rooms, we loved the layout nd my husband said I could live here for a few days. Everything was clean and the things in the room were well spaced out. You could see that a lot of planning went into setting up the rooms.

The breakfast was fantastic with a lot of options. We're vegetarian and don't eat eggs and there were tons of options. Bread (gluten free available upon request - how nice is that for those that need it!), bagels, fresh fruit, oatmeal, and other typical things. As mentioned above the waffle mix is eggless. The coffee actually tasted very good. I believe they even had soy or oat milk as well. It was really a great breakfast and it was complimentary. There was also an evening reception, with a few options and nothing too fresh, but we did have some nice beverages. the fact that the rooms have full kitchens meant we brought fresh foods to much on anyway.

There was ample parking (free) at the hotel and we could even see our car out the window which I liked.

We had numerous devices connected to the WiFi and the connection was fantastic.

My husband kept saying, you made a good choice picking this place. We frequent the Niagara area and this will now be our hotel of choice (if we don't need a water Park). It was a perfect getaway that our family needed.

Kudos to the hotel staff for taking such care of every detail! We have recommended the place to others as well. Yes, you need to drive to the falls, but it's not that far at all. We hope Stay bridge expands in Canada. Thanks again.
Date of stay: January 2024
Trip type: Travelled with family
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John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this review
Responded 27 Jan 2024
Thank you for your stay R S and for taking the time to share your wonderful review here on Tripadvisor. This has now been flagged as our "favourite review" as it encompasses many of the things our guests tell us that they love about our hotel. How great is it to read it all in one review!! We are thrilled to know that we delivered a great stay for you and the family and can't wait to welcome you all back again soon. I look forward to doing another magic trick for your daughters!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (119)
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Reviewed 27 November 2023

The property met and exceeded our expectations in every way. Check-in was handled well, very pleasant young woman who was professional and helpful. As I and my spouse are both Marriott Titanium Life status members we seldom step away from Marriott properties. We are discovering (sadly/disappointed) that they are no longer maintaining the high standard that once was common and the Staybridge was by far nicer in every way. Well appointed, spacious room with a wonderfully comfortable bed with good linens, kitchen fresh and equipped with anything needed to prepare meals if desired. The complimentary breakfast offered a variety of tasty choices with enough staff to keep up with the guests, refill and refresh items and respond pleasantly to requests. It was also nice to have stainless flatware and dishes (as Marriott has defaulted to plastic ware and paper/Styrofoam plates). We will happily return here and also consider other Staybridge Suites because of what we experienced here. Very pleased all around.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Fly-drive-ride
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 22 December 2023

Thank you Fly-drive-ride for putting your trust in us to provide a great stay while in the area. We know that it's not always easy to convince someone to try another hotel, especially when they hold top tier status with another brand. Since we opened our hotel back in 2018, we have been fortunate to have many guests tell us that they love the product and service offering from Staybridge Suites. We are proud to be one of the first to open in Canada, and we have seen many more open up in the years since. We do hope that you are also enrolled in our IHG One Rewards Club program, as it continues to win awards as one of the most rewarding programs in the industry. Furthermore, not only do members get preferred pricing in all our hotels, but there are several opportunities each year to earn double or triple points with each stay. We look forward to welcoming you back again soon. The Niagara region has so much to offer, year round, that regular visits have become the norm for so many.

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Reviewed 13 November 2023

We had a wonderful time here . We booked 2 suites . Plenty of room for 4 adults and 2 grandkids . Very clean , breakfast was great, we had the pool to ourselves . Front desk staff explained all about the hotel when we checked in . They gave us an extra half hour extra on checkout for the kids to get an extra swim in also . We will definitely be booking here again . Great location for the outlet mall and walking distance to Tim Hortons . Thank you for a wonderful weekend

Room tip: Great location for shopping
Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank shelleykeeling2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 22 December 2023

Thank you Shelley for your stay, and for letting us know that we provided a great visit. We are happy to hear that the grandkids were able to enjoy a little extra time in the pool and that you found our location convenient for your needs. We look forward to welcoming you back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2023 via mobile

This was our second visit to this great hotel, conveniently located off the major highway, QEW. The hotel is pet friendly. Our suite was spacious, with all of the amenities one might need. They even had plenty of hangers for us. Breakfast catered to all tastes, with lots of fruit, hot items, cereals, juices, coffee, and teas. Monday through Wednesdays, they have evening appetizers for the guests. The gym was well equipped and the indoor pool looked fine. They also had a b.b.q. and a putting green available for guests. The hotel is about a 10-15 minute drive through the countryside, with wineries to check out, on your way to the quaint downtown. There are several restaurants, shops and theatres on the main road. Overall, we had a great stay at this hotel!

Room tip: Be aware of the busy traffic circle, as you sometimes have to change lanes quickly to get into the hotel’s parking lot.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank KarenL637
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 22 December 2023

Thank you for your stay KarenL637, and for taking the time to share the details of what helped to make the stay particularly enjoyable for you. We hope you'll plan another visit with us soon!

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Reviewed 24 September 2023

Wonderful! We had a suite with bedroom/bathroom and living room and kitchen area. Great room for a week-long stay. Breakfast was amazing. Very nice area, in the middle of many Ontario and Niagara Falls attractions, but very quiet to come back to for a restful evening. We would certainly book again and highly recommend!

Room tip: Niagara-On-The-Lake is a great location to center yourself to visit the area. Central to so many attractions, but quiet and relaxing.
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank PritchardReview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 27 October 2023

Thank you for your stay PrichardReview, and for taking the time to share your excellent review here on Tripadvisor. As a newer hotel, still working hard to build our reputation, we sincerely appreciate your kind recommendation for fellow travellers. We look forward to welcoming you back again soon!

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Reviewed 5 August 2023

This is a newer property, at least looked like one. We drove from NYC to here for our first day prior to visiting Niagara Falls on the Canadian side.

We were blown away that our Suite looked like a brand new condo, thoroughly clean from the floors to the beds to the bathrooms. From the cleaning to the ample laundry machines we used, our evening of check in was fantastic to start. The desk was very helpful to exchange about $10 worth of USD to Canadian quarters and dollars for the laundry machines. The laundry machines were new and did a great job.

The next morning, the breakfast had plenty of hot and cold options. Loved it. We stayed here for just 1 night, wish we could have stayed longer. Maybe next time. :)

Room tip: It is away from the hustle and bustle of Niagara Falls downtown, so if you prefer peace and quiet, choose this
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank chadsriram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 7 August 2023

Thank you for your stay Chadsriram, and for taking the time to share your great comments. We do hope that you'll be able to plan another (longer) visit soon. There are so many great things to see/do in the Niagara Region and we would hope to be your home away from home as you choose to explore!

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