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Chad S
Indiana

Would definitely stay here again

5.0 of 5 bubblesReviewed 4 Aug 2023
This is a newer property, at least looked like one. We drove from NYC to here for our first day prior to visiting Niagara Falls on the Canadian side.

We were blown away that our Suite looked like a brand new condo, thoroughly clean from the floors to the beds to the bathrooms. From the cleaning to the ample laundry machines we used, our evening of check in was fantastic to start. The desk was very helpful to exchange about $10 worth of USD to Canadian quarters and dollars for the laundry machines. The laundry machines were new and did a great job.

The next morning, the breakfast had plenty of hot and cold options. Loved it. We stayed here for just 1 night, wish we could have stayed longer. Maybe next time. :)
Date of stay: July 2023
Room Tip: It is away from the hustle and bustle of Niagara Falls downtown, so if you prefer peace and...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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John C, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this review
Responded 7 Aug 2023
Thank you for your stay Chadsriram, and for taking the time to share your great comments. We do hope that you'll be able to plan another (longer) visit soon. There are so many great things to see/do in the Niagara Region and we would hope to be your home away from home as you choose to explore!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (119)
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All reviews holiday inn express front desk nice breakfast buffet newer hotel the breakfast area comfortable stay the general manager easy access indoor pool enjoyed our stay cons
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12 - 17 of 119 reviews
Reviewed 25 October 2022 via mobile

This is a newer hotel. But I made the mistake of booking my woman’s group & bring responsible for the payment as it appears this hotel isn’t familiar with group billing procedures. It was very stressful because of the group billing issue. But overall my group enjoyed themselves & we enjoyed our stay!

Date of stay: September 2022
Trip type: Travelled with friends
1  Thank Christine C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 19 November 2022

Thank you for your stay Christinec842. We are sorry to learn of the difficulties you experienced with the billing of your stay. We welcome many groups to the hotel and are not aware of any particular billing issue that may have occurred recently. If you are willing to share specific details of your experience, it would be appreciated.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2022 via mobile

This hotel is a far distance from the lakes we unfortunately had no transport and it was impossible to get taxis we left after one night. We wouldn’t stay here again although the room itself was clean and staff very friendly it’s a trek to visit anywhere and no walking paths because your beside the motorway

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Anne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 18 October 2022

Thank you for staying with us and for your compliments about our team and cleanliness. I am sorry that our location didn't meet what you were looking for. Although I understand that we are not close to the downtown area of Niagara on the Lake, a lot of guests like staying at a hotel that is away from the busy area of town plus our location makes a great branching off point to visit Niagara on the Lake, Niagara Falls, and St. Catharines.

Derrick M, Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2022

Located just across the road from the outlet center. We had two suites reserved. Each were very clean and modern, with kitchen and lovely walk-in shower. Nice breakfast buffet and happy hour snacks, as well. Courteous staff. We were too busy to use the indoor pool, but nice to have one in the hotel. Would definitely stay there again.

Date of stay: September 2022
    • Value
    • Cleanliness
    • Service
Thank llovestotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 19 November 2022

Thank you Ilovestotravel for your stay and for sharing your great comments. We are happy to know that we took great care of you and that you would plan to visit with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2022

This was a stay for 3 nights during the Labour Day long weekend. Smooth check in, extremely clean room, kitchen stocked with utensils as well as an Induction stove top, this made for a great and memorable stay. There is also a lot of parking space, pool, patio seating, mini mini-golf area and a gym.

For anyone with infants or non-toilet-trained children, you are able to take them into the pool in swim diapers. Breakfast is 7am-10am, Pool area is open until 11pm, and there is a pantry with snacks and drinks available for purchase.

We didn't have any cons or issues during our stay, and we would really want to stay here again when possible.

Side note - A 2% municipal tax was implemented from Sept 1, 2022.

Date of stay: September 2022
Trip type: Travelled with family
Thank ApurvaN14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 19 November 2022

Thank you for your stay ApurvaN14, and for sharing your great comments. We are happy to know that you had an enjoyable visit and would plan to stay with us again.

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Reviewed 4 September 2022 via mobile

Clean, modern and spacious hotel, enabling easy access to Niagara region. Would stay here again. Only criticism is the breakfast arrangements which can get busy at this style of hotel. The staff were lovely - special shout out to Robyn at the front desk - thank you for all your help and local knowledge!

Room tip: Go to breakfast early to avoid the queues.
Date of stay: September 2022
Trip type: Travelled with family
Thank Steven H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 19 November 2022

Thank you for your stay Steven, and for sharing your great comments and recognition of Robin's great efforts to take care of our guests. We hope to welcome you back again soon.

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