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Apurva N
Brampton, Canada

3rd floor with a parking lot view

5.0 of 5 bubblesReviewed 3 Sept 2022
This was a stay for 3 nights during the Labour Day long weekend. Smooth check in, extremely clean room, kitchen stocked with utensils as well as an Induction stove top, this made for a great and memorable stay. There is also a lot of parking space, pool, patio seating, mini mini-golf area and a gym.

For anyone with infants or non-toilet-trained children, you are able to take them into the pool in swim diapers. Breakfast is 7am-10am, Pool area is open until 11pm, and there is a pantry with snacks and drinks available for purchase.

We didn't have any cons or issues during our stay, and we would really want to stay here again when possible.

Side note - A 2% municipal tax was implemented from Sept 1, 2022.
Date of stay: September 2022
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this review
Responded 18 Nov 2022
Thank you for your stay ApurvaN14, and for sharing your great comments. We are happy to know that you had an enjoyable visit and would plan to stay with us again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (118)
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16 - 21 of 118 reviews
Reviewed 4 September 2022 via mobile

Clean, modern and spacious hotel, enabling easy access to Niagara region. Would stay here again. Only criticism is the breakfast arrangements which can get busy at this style of hotel. The staff were lovely - special shout out to Robyn at the front desk - thank you for all your help and local knowledge!

Room tip: Go to breakfast early to avoid the queues.
Date of stay: September 2022
Trip type: Travelled with family
Thank Steven H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 19 November 2022

Thank you for your stay Steven, and for sharing your great comments and recognition of Robin's great efforts to take care of our guests. We hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2022 via mobile

My family is staying at Staybridge/Holiday Inn Express. We are here under difficult circumstances and the wonderful staff, from the general manager extended to all the the crew have made our stay very comfortable and accommodating. You feel like you are at home as they are like being with family. Their location is excellent and we are grateful for their hospitality and kindness that has been afforded to us. Their kindness resonates even more as my family is going through difficult times. Too many particular names to mention, but to the staff, you know who you are, thank you so much for the extra touch in assuring our comfortable stay.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank O8805GGjuliem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 29 July 2022

Thank you 08805GGjuliem for your stay, and for letting us know that we are doing a great job in taking care of you during this difficult time for your family. As we often say, "our guests arrive as strangers and leave as family". We are happy to have you in ours!

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Reviewed 31 May 2022

I wanted to take the time to thank Robin Smith, Guest Services Supervisor at the Staybridges Suites in Niagara on the Lake for the exemplary service she provided me when booking rooms for many of my guests and the wedding party members on May 27-30. I had a lot of specific requests and many rooms to rent, but Robin went above and beyond to accommodate everyone! She was extremely personable and so easy to work with, Robin, you are an outstanding employee and the Staybridges Suites are extremely fortunate to have you onboard, Congratulations on a job well done. I couldn't have been more pleased. All the rooms were well appointed and very clean. We all really appreciated the service we received. Thank you all again.
Wendy G,

Date of stay: May 2022
Thank wendy1302
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 25 July 2022

Thank you for allowing us to be a part of your family wedding celebration. We are happy to hear that the service provided by Robin exceeded your expectations. We hope to be of service to you, your friends, and family again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2022 via mobile

Stayed here with my wife for a nice getaway weekend. The hotel was very well kept and clean. Staff was friendly and very helpful. This hotel shared the same breakfast area with the attached Holiday Inn. Only one side was open to consolidate everything which is understandable.

Facilities - The workout area was great (first time in a long while that I’ve been able to use anything remotely like a gym). The pool was being serviced at the time unfortunately and we couldn’t use it (though at the time of the booking we were told it would be available).

Amenities - The breakfast area was kept clean and well stocked. The snack area was also well stocked by the front desk.

Room - The room was relatively clean but we found we had to keep the temperature set fairly high just to keep the room warm enough. We did also notice a few cobwebs hanging from the ceiling but I got rid of those and some of the dishes needed a bit of a clean before use, but we typically clean then anyway just in case. Otherwise the bed was comfortable and the overall tidiness of the room when we arrived was excellent.

Thanks for a relaxing and stress free stay.

Room tip: Ample parking though the snow piles were not cleared very well so some valuable parking spaces at the front entrance were lost.
Date of stay: February 2022
Trip type: Travelled as a couple
Thank Luk_Meister
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 25 July 2022

Thank you for your stay Luk_Meister and for sharing both you excellent and constructive comments. We hope to be of service to you again soon.

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Reviewed 8 October 2021

My wife and myself stayed here the end of September for 7 days and had such a good time. The staff was so good to us and helped us out in so many ways from bringing us extra linens to helping us out on the courtesy computers to giving us advice on certain activities. Being un-vaccinated, they treated us with the utmost respect and dignity (unlike most of the world right now) and made us feel like we were part of their family. We Will surely stay at this chain of hotels again if the situation arises in the future and will recommend them to all. You get a 10 out of 10 in our book and may you have continued success in the future.

Room tip: Have kitchenettes so you can prepare your own meals.
Date of stay: September 2021
    • Location
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    • Service
Thank tjarison
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Crescenzi, General Manager at Staybridge Suites Niagara-on-the-Lake, an IHG Hotel, responded to this reviewResponded 16 October 2021

Thank you Tjarison for your extended stay, and for sharing these wonderful comments of your experience. We sincerely appreciate the excellent rating and recommendation to fellow travellers. We can't wait to welcome you back again.

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