My family is staying at Staybridge/Holiday Inn Express. We are here under difficult circumstances and the wonderful staff, from the general manager extended to all the the crew have made our stay very comfortable and accommodating. You feel like you are at home as they are like being with family. Their location is excellent and we are grateful for their hospitality and kindness that has been afforded to us. Their kindness resonates even more as my family is going through difficult times. Too many particular names to mention, but to the staff, you know who you are, thank you so much for the extra touch in assuring our comfortable stay.

I wanted to take the time to thank Robin Smith, Guest Services Supervisor at the Staybridges Suites in Niagara on the Lake for the exemplary service she provided me when booking rooms for many of my guests and the wedding party members on May 27-30. I had a lot of specific requests and many rooms to rent, but Robin went above and beyond to accommodate everyone! She was extremely personable and so easy to work with, Robin, you are an outstanding employee and the Staybridges Suites are extremely fortunate to have you onboard, Congratulations on a job well done. I couldn't have been more pleased. All the rooms were well appointed and very clean. We all really appreciated the service we received. Thank you all again.
Wendy G,

Stayed here with my wife for a nice getaway weekend. The hotel was very well kept and clean. Staff was friendly and very helpful. This hotel shared the same breakfast area with the attached Holiday Inn. Only one side was open to consolidate everything which is understandable.

Facilities - The workout area was great (first time in a long while that I’ve been able to use anything remotely like a gym). The pool was being serviced at the time unfortunately and we couldn’t use it (though at the time of the booking we were told it would be available).

Amenities - The breakfast area was kept clean and well stocked. The snack area was also well stocked by the front desk.

Room - The room was relatively clean but we found we had to keep the temperature set fairly high just to keep the room warm enough. We did also notice a few cobwebs hanging from the ceiling but I got rid of those and some of the dishes needed a bit of a clean before use, but we typically clean then anyway just in case. Otherwise the bed was comfortable and the overall tidiness of the room when we arrived was excellent.

Thanks for a relaxing and stress free stay.