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DesertDrifters
Toronto, Canada

Excellent Hotel

5.0 of 5 bubblesReviewed 5 weeks ago
We stayed for a couple of nights while on a road trip and were very impressed.
The hotel has a new feel to it, and it was immaculate throughout. The staff were friendly and attentive. The hotel has a huge car park and plenty of access points for baggage.
The room was of a great size, had plenty of storage, and like the rest of the hotel was immaculate. The wi-fi was free and pretty fast.
Breakfast was standard HIX fare, but wasn't overly busy and was well stocked throughout.
This hotel is a great base for visiting Niagara Falls and Niagara on the Lake. The Outlet Collection at Niagara (shopping Mall) is just across the road and has great shopping and food outlets.
Excellent hotel and would definitely use again!
Date of stay: August 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this review
Responded 4 weeks ago
Thank you for your stay DesertDrifters, and for sharing your great review. We particularly appreciate you making mention of our location....central to both Niagara Falls and the historic area of Niagara-on-the-Lake, and across the road from the Outlet Collection at Niagara. Many guests tell us that they find our location perfect when planning a visit to the region!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (189)
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Traveller rating
125
42
16
3
3
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All reviews outlet mall free breakfast front desk quick access nice hotel lots of parking off the highway great shower room was spotless convenient location third floor a great stay main floor falls qew wineries notl
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3 - 8 of 189 reviews
Reviewed 5 September 2024 via mobile

This hotel is located about 15-20 minutes from the downtown of Niagara on the Lake. If you plan to wine hop though the route you take to get there has many wineries along the way so it works out well. Desk staff was friendly and welcoming. The hotel was clean and seemed recently updated. The breakfast was normal for a HI Express but we went down at a busy time and the breakfast staff kept everything stocked and hot and did a great job! They even had a room for overflow seating at the busy time which was great. They had a system that worked well at this hotel and served with a smile too! The Staybridge is attached on the other side of the building and they shared the main entrance area. This was not an issue at all. Great managed facility! We will be back!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank k4la
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for your stay K4la, and for taking the time to share you wonderful review here on Tripadvisor. We are happy to know that we took great care of you, and we appreciate that you have recognized the efforts of our breakfast team in providing an enjoyable experience in that area. We hope to welcome you back for another visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2024

All of detail in the room has been correct, with on time service, the housekeeper Pasang & fred have given good service for cleaning. The service to hot water has been functioning properly, the air conditioner has good temperature setting , in august month the warmer days require proper temperature ; I recommend this hotel to any visit to abu dhabi

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RECIP R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for your stay and for taking the time to share your great comments here on Tripadvisor. We hope to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2024 via mobile

It's exactly what you'd expect from a chain hotel. Staff were very friendly, rooms were clean. Biggest issue they need to solve is breakfast. I ignored past reviews about the breakfast being horrible because they replied it was a long weekend. Don't let that fool you, the problem isn't necessarily the food, moreso the location and organization. Ultimately, breakfast in a holiday inn isn't a draw, it's a convenience... but frustrating when that experience starts your day stressful.

Date of stay: August 2024
Trip type: Travelled with family
Thank Tiffany O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for your stay Tiffany, and for sharing both your excellent and constructive comments regarding your experience. Without making any assumptions, we would hope to better understand how the location and organization of our breakfast detracted from your stay, and to perhaps hear your suggestions on improvement. We have recognized the challenges that exist in offering a complimentary breakfast in a busy hotel, and the added challenges that arise when most guest plan to enjoy that complimentary breakfast in the last 30-40 minutes of our service period. We have extended breakfast hours on occasion and put notices in our elevators alerting guests to the most efficient and less efficient times to obtain their breakfast. Furthermore, we have allocated a meeting room (adjacent to our breakfast area) as overflow breakfast seating. We truly want to ensure that all aspects of a guests' stay are enjoyable and will continue to consider additional ways that this can continously be achieved. We hope to welcome you back, and to hopefully provide a smoother breakfast experience in the process.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

We stayed here for 1 night in June 2024 as part of a 3 week holiday. From the onset the staff were so helpful at check in and give us lots of helpful tips when visiting the lakes.

The hotel has laundry services and you can buy the products required, which was so handy given the duration of our stay.

Can't recommend the hotel enough!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharonmgraham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for your stay Sharonmgraham and for sharing your great comments and recommendation for fellow travellers. We were happy to be a part of your 3 week holiday plans in June and hope we may have an opportunity to welcome you back again!

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Reviewed 29 June 2024 via mobile

We enjoyed this hotel. The room was clean and the beds were comfortable. Parking was free and breakfast (which is free) was great! Breakfast included toast, bagels, fruit, pancakes, juice, coffee, etc. The hotel is about 10 minutes from all the Niagara Falls attractions.

Date of stay: June 2024
Trip type: Travelled with family
Thank GlobeTrotterNL1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for your stay GlobeTrotterNL1, and for taking the time to share your wonderful review here on Tripadvisor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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