We enjoyed this hotel. The room was clean and the beds were comfortable. Parking was free and breakfast (which is free) was great! Breakfast included toast, bagels, fruit, pancakes, juice, coffee, etc. The hotel is about 10 minutes from all the Niagara Falls attractions.
Thank you for your stay GlobeTrotterNL1, and for taking the time to share your wonderful review here on Tripadvisor.
I LOVE my room!!! Check-in was super easy. My room is clean but I think this location is brand new, too. This location is great for visiting the falls; away from the hustle tourism. It is close enough to NOTL, as well. I had dinner every night in NOTL.
Thank you Stacy for allowing us to be a part of your first visit to Niagara Falls. We are happy to hear that you had an enjoyable visit and found our location to be convenient for your needs. We hope to welcome you back again soon!!!
Terrible! 100 people in line to get breakfast and no place to sit for breakfast. We paid for hotel with breakfast and left without having it. The room was small. First time such bad experience. Will never go there again. Stay away from this hotel.
Please accept our apologies for the lengthy line up at breakfast. As this was a holiday long weekend, it was an extra busier weekend than usual. We do serve our breakfast for 3 hours and we have notices up letting guests know about the slower and busier times for breakfast so they can know when to expect delays. We understand that not everyone can come earlier so a lot of guests come during that last hour and because of that we actually did keep breakfast open for an extra half hour in hopes to allow guests to enjoy breakfast.
We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com.
Derrick M, Assistant General Manager
If I could I would go infinite NEGATIVE stars! The breakfast area was so small that the line was 1 hour long and no place to sit and eat. I had to leave because it was just impossible and the staff did nothing. The rooms are also very small. Overall this hotel is horrible.
Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already.
We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com.
Derrick M, Assistant General Manager
The breakfast is organized horriblely!!! The line to get food was 30 people. All trays were empty - no food in! Line almost didn't move. Waited 20 minutes and gave up! Left hotel hungry without getting breakfast!
I travel a lot. It was the first time I had such a bad experience!
Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already and that you also stayed with the "yonatans534" reviewer so we won't do a duplicate reply. We are sorry for your experience and please feel free to reach out to me directly at agm@hiexnotl.com.
Derrick M, Assistant General Manager
