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Stacy G
Jacksonville, Florida

First time to the falls

5.0 of 5 bubblesReviewed 2 Jun 2024via mobile
I LOVE my room!!! Check-in was super easy. My room is clean but I think this location is brand new, too. This location is great for visiting the falls; away from the hustle tourism. It is close enough to NOTL, as well. I had dinner every night in NOTL.
Date of stay: June 2024
Trip type: Travelled solo
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John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this review
Responded 25 Jun 2024
Thank you Stacy for allowing us to be a part of your first visit to Niagara Falls. We are happy to hear that you had an enjoyable visit and found our location to be convenient for your needs. We hope to welcome you back again soon!!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (191)
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Traveller rating
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All reviews outlet mall free breakfast front desk quick access nice hotel lots of parking off the highway great shower room was spotless convenient location third floor a great stay main floor falls qew wineries notl
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Reviewed 20 February 2024

Terrible! 100 people in line to get breakfast and no place to sit for breakfast. We paid for hotel with breakfast and left without having it. The room was small. First time such bad experience. Will never go there again. Stay away from this hotel.

Date of stay: February 2024
Trip type: Travelled with family
Thank Companion40498513247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 26 February 2024

Please accept our apologies for the lengthy line up at breakfast. As this was a holiday long weekend, it was an extra busier weekend than usual. We do serve our breakfast for 3 hours and we have notices up letting guests know about the slower and busier times for breakfast so they can know when to expect delays. We understand that not everyone can come earlier so a lot of guests come during that last hour and because of that we actually did keep breakfast open for an extra half hour in hopes to allow guests to enjoy breakfast.

We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com.

Derrick M, Assistant General Manager

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Reviewed 20 February 2024

If I could I would go infinite NEGATIVE stars! The breakfast area was so small that the line was 1 hour long and no place to sit and eat. I had to leave because it was just impossible and the staff did nothing. The rooms are also very small. Overall this hotel is horrible.

Date of stay: February 2024
Trip type: Travelled with family
1  Thank Yonatan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 26 February 2024

Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already.

We hope that you will consider staying with us again and if I can be of assistance in the future please don’t hesitate to reach out to me at agm@hiexnotl.com.

Derrick M, Assistant General Manager

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Reviewed 20 February 2024

The breakfast is organized horriblely!!! The line to get food was 30 people. All trays were empty - no food in! Line almost didn't move. Waited 20 minutes and gave up! Left hotel hungry without getting breakfast!
I travel a lot. It was the first time I had such a bad experience!

Date of stay: February 2024
Trip type: Travelled with family
1  Thank Travel737711
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 26 February 2024

Please accept our apologies for your experience regarding the breakfast delay on the holiday long weekend. I believe you have also done a Google review which we replied to already and that you also stayed with the "yonatans534" reviewer so we won't do a duplicate reply. We are sorry for your experience and please feel free to reach out to me directly at agm@hiexnotl.com.

Derrick M, Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2024

Stayed here during Icewine Festival and was disappointed in my stay. I visit NOTL often and usually stay at other surrounding hotels, but wanted to give this spot a try. We got a room on the first floor which I was not a fan of, and super close to the front desk/breakfast area and elevators. Unfortunately was told at the front desk there were no other rooms on a higher floor, they were not very pleasant about it and were pretty dismissive at check in.

The rooms itself were clean and simple. There was a microwave, fridge, and coffee maker but no small bottles of water that usually put in rooms. For having a microwave, there was no plates/cutlery anything like that, or even proper basic glassware. Toiletries were nice and simple, they were Dove.
The worst part of this room was how loud the AC/Heater was. It was so noisy, it kept us up all night and was extremely loud.

Breakfast is included in the rooms, but it was absolutely chaotic even at 9:50am when breakfast was almost over, it felt like a school cafeteria and not nearly enough seating area for the capacity of the hotel. People were crowding around the food area without any basic understanding of what a line is.

Location of the hotel is good. Overall very disappointed as this hotel does have potential for a basic hotel, the rooms are clean, but the customer service is lacking, as well as the other minor details. Would not stay here again.

Date of stay: January 2024
Trip type: Travelled as a couple
1  Thank talullyxo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 31 January 2024

Thank you for staying with us and for letting us know about your experience. I'm sorry that we didn't meet your expectations and for the issues you encountered with the loud heater and with breakfast. If you checked in later in the day we might have only had our first floor rooms available. Please know that if we know of room preferences for any guest we try to assign their room ahead of time to match those preferences. We also have disposable plates and cutlery at our front desk for guests to use in the rooms.

We hope you give us another chance and please feel free to reach out to me directly in the future.

Derrick M, Assistant General Manager
agm@hiexnotl.com

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Reviewed 22 January 2024

We stayed here one night during the Grape & Wine Festival and were pleasantly surprised. Very clean, well-appointed room, comfortable bed, good bathroom, decent breakfast, friendly staff. The hotel is perfectly situated to visit the wineries, the outlets, even Niagara Falls. We would definitely stay here again.

Date of stay: January 2024
  • Trip type: Travelled as a couple
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1  Thank WaterMonkey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 28 January 2024

Thank you for your stay WaterMoneky and for taking the time to share this great review here on TripAdvisor. We are happy to read that you enjoyed your stay and will plan to return again.

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