It was exactly what we expected from a holiday inn express. Lobby was bright and inviting. Staff was friendly. They had sofas and TV in the lobby. Pool was clean. Room was clean. Bed was good. Shower/bathroom clean. Continental Breakfast (included) was nice - coffee, tea, juice, bagels, pancakes, eggs, bacon, baked beans, apples and bananas. The Staybridge suites on the other side of the hotel had their own breakfast room. If you want a nicer breakfast buffet, stay there. Free parking. It's right off the freeway. Central location across from the huge outlet mall, close to St Catherine, Niagara-on-the-lake, and lots of wineries. The only drawback was that it's literally next to the freeway, so we heard the rush hour traffic in the morning.