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Laura_G555
Seven Hills

nice little hotel

5.0 of 5 bubblesReviewed 19 Sept 2023
It was exactly what we expected from a holiday inn express. Lobby was bright and inviting. Staff was friendly. They had sofas and TV in the lobby. Pool was clean. Room was clean. Bed was good. Shower/bathroom clean. Continental Breakfast (included) was nice - coffee, tea, juice, bagels, pancakes, eggs, bacon, baked beans, apples and bananas. The Staybridge suites on the other side of the hotel had their own breakfast room. If you want a nicer breakfast buffet, stay there. Free parking. It's right off the freeway. Central location across from the huge outlet mall, close to St Catherine, Niagara-on-the-lake, and lots of wineries. The only drawback was that it's literally next to the freeway, so we heard the rush hour traffic in the morning.
Date of stay: September 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this review
Responded 27 Oct 2023
Thank you for your stay Laura, and for sharing your great comments. We hope to welcome you back again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (191)
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All reviews outlet mall free breakfast front desk quick access nice hotel lots of parking off the highway great shower room was spotless convenient location third floor a great stay main floor falls qew wineries notl
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21 - 26 of 191 reviews
Reviewed 6 September 2023

We had a charity golf tournament and had over 20 rooms booked. We had issues from the start with them changing rates on our guests and missing rooms from the rate code. They charged us a room charge when an emergency happened and a player couldnt come. After booking so many rooms that’s low!

Room tip: Check rates carefully. Breakfast closes early with limited hours so make sure you get there in time.
Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank nancy b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 13 September 2023

Thank you for your stay Nancy, and for sharing your comments here on Tripadvisor. We would like an opportunity to investigate your issue a bit further. When a group is confirmed, with a group code, the rates are locked in as long as bookings are made within a certain period of time (called the cutoff date). If booking after the agreed, and contracted, cutoff dates, rates could be higher as the new booking would not be made as part of the group.
If you are willing to discuss this further, so we can see exactly what occurred with this group, please call the hotel and ask to speak with the General Manager.

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Reviewed 21 August 2023 via mobile

Nice recent and clean hotel. Close to notl wineries. breakfast is not amazing but is fine for an included breakfast. free parking. helpful staff. pricing is affordable for niagara area. this hotel has good value for money. will go back during our next notl trip

Date of stay: August 2023
Trip type: Travelled as a couple
Thank FoodieLuxury
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 13 September 2023

Thank you for your stay FoodieLuxury and for sharing your nice comments. Many guests tell us that we do provide excellent value with the inclusion of parking, breakfast and WiFi. We are pleased to hear that you would plan to stay with us again.

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Reviewed 30 June 2023 via mobile

Our greeting was friendly and nice.
Our room however didn’t work out for us. There was a loud inconsistent noise within the walls, like something in a pipe. Not sure how to describe, but we knew we wouldn’t be able to sleep with this. We went downstairs to the checkin and they were very apologetic and offered us a different room. Thank you for this, it worked out so much better and we slept well.
Both rooms were extremely clean and had everything we needed.
Breakfast is one very busy time, so make sure to go early.
Everything is what we expect when staying at a Holiday Inn.
Maybe fix the noise though.

Date of stay: June 2023
Trip type: Travelled as a couple
Thank ShoppingBound
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 7 August 2023

Thank you for your stay ShoppingBound and for sharing your great comments. We were sorry to learn that you experienced a noise within the first room assigned to you and are happy that we were able to relocate you accordingly to a room that worked out better for you. We hope to welcome you back again soon.

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Reviewed 6 June 2023 via mobile

We have stayed here a few times and each time have been pleased. Clean, modern facilities. Friendly staff, good breakfast, free parking. Will return on our next visit. Great location as we try to avoid staying right in Niagara Falls, but still close enough if you need to go there!

Date of stay: May 2023
Trip type: Travelled as a couple
1  Thank carriesunshine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John C, General Manager at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 7 August 2023

Thank you for your return visit Carriesunshine, and for taking the time to share this excellent rating and great comments of your experience. We look forward to welcoming you back again soon .

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Reviewed 2 December 2022

From the smiles and helpfulness of Paige, Desiree, Robin, Jayne and Derick we had a great stay. They took care of us with helpful dinner recommendations to easy check in. The quality of the room was nice and very clean. The breakfast in the morning is good! Thank you and we will come again.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank MARKM939
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Derrick Medcalf, Owner at Holiday Inn Express Niagara-on-the-Lake, an IHG hotel, responded to this reviewResponded 19 December 2022

Thank you MarkM939 for your 5 star review and for such kind words! Myself and the others appreciate your compliments and we're glad you had such a great stay. We hope to get the chance to welcome you back!

Derrick M, Assistant General Manager

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