We have stayed here a few times and each time have been pleased. Clean, modern facilities. Friendly staff, good breakfast, free parking. Will return on our next visit. Great location as we try to avoid staying right in Niagara Falls, but still close enough if you need to go there!
Thank you for your return visit Carriesunshine, and for taking the time to share this excellent rating and great comments of your experience. We look forward to welcoming you back again soon .
From the smiles and helpfulness of Paige, Desiree, Robin, Jayne and Derick we had a great stay. They took care of us with helpful dinner recommendations to easy check in. The quality of the room was nice and very clean. The breakfast in the morning is good! Thank you and we will come again.
Thank you MarkM939 for your 5 star review and for such kind words! Myself and the others appreciate your compliments and we're glad you had such a great stay. We hope to get the chance to welcome you back!
Derrick M, Assistant General Manager
Zero complaints about this facility!
Our hockey team group booked 20 rooms here recently and we were all very pleased with this hotel. Rose was very helpful with the reservation process and check-in was seamless.
The hotel was very clean, quiet, with a good variety of complimentary breakfast options.
Parking was free with lots of spots.
Close to the outlet mall and a few restaurants.
Would certainly stay again,
Thank you for your group booking Coondog99, and for taking the time to share these great comments about your experience. We are so happy to know that we took great care of you and that you would plan to visit again.
Not in Niagara on the Lake, but quick access to both and to outlet mall and casino. Friendly , helpful staff, clean modern rooms with great shower and beds comfy! Breakfast good and sometimes busy, with a good choice of items hot and cold. Would stay there again.
Thank you for your stay 776Vivianel, and for taking the time to share your great comments. We are happy to know that we took great care of you and that you would plan to visit with us again.
We booked this hotel because it said Niagara-on-the-Lake. It is nowhere near the town of Niagara-on-the-Lake. It is halfway to Niagara Falls. If you were expecting the picturesque town of Niagara-on-the-Lake, you will be disappointed. As far as the hotel amenities, it is your average Holiday Inn. It did have a pool. The free breakfast was good - lots of variety - hot and cold.
This hotel is pet friendly but if you don't want to hear barking dogs, ask for a room on the third floor or above.
Hi beleafer27,
I thank you for staying and patronage. Holiday Inn Express Niagara-on-the-Lake is one of our great locations that provide a quality stay in an environment of peace and simplicity.
I read your message and am sorry that your stay was less than perfect. I forwarded your comment to our managers and took action to prevent this from happening again.
I invite you to come and stay with us on your next trip, so you can see the new changes.
All the best,
Oscar C.
Case Manager
IHGService
